Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although i understand marketing, and pricing, i was hoping that if i upgraded my headlight bulbs ( 6 x H7 )..ill benefit from the advertised " WEEKEND 33 " discount.But im disappointed with the bulbs not being within the promotional discount on the website!! Hence i only purchased one set for the low beam on my Mercedes...@ £18 for 2 with free side bulbs!!!! P.S...A car only has 2 side lights!!..;-) Great service from your staff though.”

Helpful Report

Posted 8 years ago

“Halfords were very helpful with the purchase of my new bike ready on time staff extremely helpful and friendly definately recomend them to friends and family.”

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Posted 8 years ago

“Bought a bike and was told a load of rubbish when I went to collect it ( they didn`t phone when they said they would ) I phoned them and was told it was ready ?? then had to wait until it was pdi `d . Took 45 minutes to get bike they said was ready !! - they are badly organised - they don't know how to work their systems ( if they have one ?? ) Foleshill Road Coventry branch - avoid if you can . Complained to the manager Josh who was useless , customer service is unknown to him . Don't buy from here . Poor service and organisation seems to be the norm here .”

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Posted 8 years ago

“Great range of products and they regularly offer 3 for 2 on the products I like to use.”

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Posted 8 years ago

“Visited my local Halford recently for a bulb, I had tried to change it myself but my hands are too big, went back in and they changed it for a small charge, quickly and efficiently and then offered to fill up my screen wash. Great service”

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Posted 8 years ago

“Provided good service and information on products to enable a positive purchase. Ty”

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Posted 8 years ago

“Ordered click and collect but the product was delivered to the wrong store. However, manager sorted problem and allowed me to have the produce free of charge as a gesture of good will.”

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Posted 8 years ago

“""i walked into you branch in Bexhill today sept 6 2017 I wanted to buy a tom tom on entering the store I was looking with other customers at the tom toms I looked around for a sales person the only person I could find was on a till she said she would get someone .Iwaited talking to other customers and after about 10 minutes still no one but what annoyed me there was a lad in Halfords uniform chatting to the girl totally ignoring me .Idecided to leave and bought my tom tom from tescos who were great from start to finish I wont be going back to Halfords again”

Helpful Report

Posted 8 years ago

“I went in to the East Kilbride branch to purchase a 512gw Dash Cam and a hardware kit to get fitted when I approached the senior cashier she told me that I can't as the guy is off sick. I was left a little bemused and slowly walked out the store empty handed- now I would of apologised to the customer and offered the first available slot for fitting and I am not in retail. Poor customer service and lack of sufficient staff training.”

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Posted 8 years ago

“The service was quick however they did not explain that I could have a free demonstration of how to fit the car seat”

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Posted 8 years ago

“""i had mot at halfords llanelli before i took the car for mot i asked if the car failed mot was there a fee for re test i was told no but when the car failed i was quoterd 200pounds for work on car i thought wow thats well over the top for discs and pads i took it down to a mot center i mile down road had the work done for 110pounds phoned halfords for re test then informed there would be a charge of17 50 for re test so if u have them do the work on ur car there will no charge but u will pay theyer exessive highe pricess”

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Posted 8 years ago

“Fast checkout, friendly staff member on the till”

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Posted 8 years ago

“Cheap prices”

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Posted 8 years ago

“Quick easy and knowledgable service”

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Posted 8 years ago

“Speed repair and friendly staff”

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Posted 8 years ago

“Great product and service”

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Posted 8 years ago

“When the fitting on a dash cam failed it was replaced with no problem. Good customer service.”

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Posted 8 years ago

“Went in with the intention of purchasing a bike due to staff lack of knowledge and attitude left feeling very unhappy and went to independent cycle shop”

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Posted 8 years ago

“part in stock, reasonable price, just had to collect it”

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Posted 8 years ago

“Easy access for reserved items.”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,387 reviews