Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased”

Helpful Report

Posted 8 years ago

“The customer service agent was very attentive and offered lots of other products at the till area.”

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Posted 8 years ago

“Amazing service at Halfords Bromley. I ordered a bike for my sons birthday online to be collected from store. Originally it said it would be in store by tuesday then after confirming it moved to Thursday, this was an issue as I needed it Wednesday morning for my sons birthday. I called the store and they were so helpful, they changed the details in the system so that it would be ready for Tuesday, when I went to collect it wasn't ready, but the guy(wish I could remember his name!) was so helpful and apologetic, he said it would be ready before closing and even offered to personally deliver to me that evening! I had a very happy 5 year old batman. Thank you!!”

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Posted 8 years ago

“Easy to shop in store, some good products and easily found”

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Posted 8 years ago

“I bought a charger from the store instead of a car battery. The man (Noel) by name from high wycombe store attended to me with utmost professionalism and pleasantly too.”

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Posted 8 years ago

“Halfords didn't make me they ripped me of paid for diagnostic on my car paid £50 for no report and no print out of report if you are going for a diagnostic STOP stand outside and tears the £50 up you won't get no joy but at least you haven't given it to them.”

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Posted 8 years ago

“Always helpful staff and very knowledgeable”

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Posted 8 years ago

“I got a great deal on the professional range 200 piece socket set. It has a lifetime replacement guarantee. Also looks sweet in black. The biggest reason for adding this review was the absolutely fantastic in-store service I received. Great knowledge and extremely helpful staff.”

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Posted 8 years ago

“quick delivery good price”

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Posted 8 years ago

“socket set ordered 9th June not in store for collection until 15th June Halfords cancelled order 8.22am on the 19th June. Not 14 days as stated by Michael customer service adviser. The reason it was cancelled given as out of stock. Items sold since 964.(out of stock at original price of £20.00 but they were happy to sell me one at a greatly increased price of £25.00 now the 24th July 46 days and 21 emails later, I have still not had a honest reply to any of my queries, I am at a loss as how Halfords can continue to operate such an abysmal service and no one is accountable.”

Halfords 1 star review on 24th July 2017

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Posted 8 years ago

“Good selection of cycling kit and helpful and knowledgeable staff.”

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Posted 8 years ago

“Great service at the Dover branch.”

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Posted 8 years ago

“I needed a new set of speakers so I popped in store as I had seen some speakers online and wanted to know if they could get them sent to my local store, which I found out they could, which was nice, the staff were friendly and helpful plus with traders discount card I got my speakers for a good price.”

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Posted 8 years ago

“Most professional company I've ever dealt with Staff and after service excellent”

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Posted 8 years ago

“Awful service”

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Posted 8 years ago

“Click and collect in time frame given.”

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Posted 8 years ago

“Brought a touch up paint for our car orders it Tuesday it came today good but found out it came from Euro parts price from them to you £5 25 you charged us £11 pounds 100 percent Mark up disgusting l L McHale Mrs”

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Posted 8 years ago

“Great service when it came to buying a baby seat. Member of staff spent plenty of time ensuring we had the right seat and assisted us in fitting it, allowing us to be confident enough to refit it again if needed. Replaced damaged seat after 10 months, without any fuss”

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Posted 8 years ago

“Out of all the Car Paints they Stock they had run-out of mine and NONE in their W/House to re-stock the Store...”

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Posted 8 years ago

“Thay gave me a good rear wiper blade if it was broken i could have taken it back and changed it with no problem Yours Mr G Hodgkinson”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,387 reviews