Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

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“Had the right parts to fix my car, and the staff were very helpful.”

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Posted 8 years ago

“Good price, very good customer service, helpful people in shop, life quarantee for tools i purchased.”

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Posted 8 years ago

“good quality and cost”

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Posted 8 years ago

“Courteous service but slow delivery of installed bike”

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Posted 8 years ago

“Absolutely shocking company. Poor customer service, had the phone put down on me 3 times over 3 days. They had my car for 4 days, finally fixed it so they said, drive out of garage to same noise! They fixed wrong part, then charged me again to fix it. NEVER AGAIN, STAY WELL CLEAR”

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Posted 8 years ago

“Ordered the item and let us know by email that they now had it in stock.”

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Posted 8 years ago

“Ordered 2 keyrings oinline to pick upin store. Git an email saying they were ready to pick up. Drove 5 miles to the store only to be told the keyrings were not available and could not be ordered. What's the point of click and collect if they website tells you its ok and then the items are not available. It was on;ly 2 keyrings but if this can go wrong there is no way I'll order anything big from them. Will not be using Halfords again.”

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Posted 8 years ago

“Great service I had a battery fitting there”

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Posted 8 years ago

“No issues, helpful staff”

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Posted 8 years ago

“Good customer services and price was good”

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Posted 8 years ago

“Checked their web site for product in store, stated available. Drove to store, staff very helpful and friendly also explained about other similar products.”

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Posted 8 years ago

“Excellent service and ongoing customer care”

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Posted 8 years ago

“Ordered new number plates plus fitting, said collect 1 hour. Went to collect 3 hours later to be told that I have to wait for them to be made, then tell me the fitting charge does no cover the cost of the the four screws needed this would be an extra charge. So the fitting charge of almost £10.00p is the cost to drill two holes. Told them cancel the fitting will do it myself. Wished I had ordered elsewhere where fitting is included in the price. No hidden charges, disappointed.I ordered these online click and collect was given 10% discount, not given at paypoint though.”

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Posted 8 years ago

“Overpriced”

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Posted 8 years ago

“Ordered an item on line for click and collect. Went to the counter and the assistant went and got if not me. Easy and painless. Would use again”

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Posted 8 years ago

“After lots of research on mountain bikes and bike racks for my car, I gave up and went to Halfords' store in Chelmer Villiage. They not only have a great selection across a range of prices, but they have friendly and helpful staff who fit the bike rack and serviced my new bike there and then. Superb customer service and products which made life a lot easier! 5 stars!”

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Posted 8 years ago

“Just returned a bike less than 12mth old with a broken free wheel hub to be told the warranty does not cover moving parts absolute joke was not told this info when purshased they want £50 to repair it do not buy bikes from halfords.”

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Posted 8 years ago

“Excellent customer service. There was someone available to guide me to the products I wanted to purchase.”

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Posted 8 years ago

“Easy ordering and prompt delivery for click and collect. Cheery staff.”

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Posted 8 years ago

“Friendly staff, very helpfull, quick service”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,387 reviews