Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, fast service and good quality”

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Posted 8 years ago

“With absolutely no fuss whatsoever Carl fixed my scooter tyre”

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Posted 8 years ago

“All of my rear lights including breaks went so I went to Halfords to get them replaced and fitted since I didn't know how much to do this myself. Staff seemed relatelivey cheerful and ready to help but the girl who fitted the bulbs didn't really look like she knew what she was doing, and didn't even put the light container back on correctly so I had to unscrew it off when i got home and put it in place properly which was quite easy actually. In future I'll make sure I get some one who actually knows what they're doing.”

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Posted 8 years ago

“Took my sons Bmx bike in for repairs. Good Customer Service and Man knew what he was doing but they don't explain the costs well and I discovered later that of my £61.99 Bill, £38 of this was fitting. If Id realised this before he'd started we would have bought the products and taken them home to fit ourselves. The customer should be informed of fitting costs beforehand. just wish I had asked for a rundown before he started.”

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Posted 8 years ago

“Ordered a new bike, model I required was not in local store but the assistant phoned around and arranged one on order. This was available a few days later and was assembled and ready to ride away as I arrived at store.”

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Posted 8 years ago

“Excellent customer service from the store staff , they go beyond normality to help . This is the Bracknell Store”

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Posted 8 years ago

“Good selection of products available for collection in store”

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Posted 8 years ago

“Very pleasant and helpful on the phone and my battery arrived as promised. It was very well packed and now I can relax and get packing for the start of a summer break tomorrow.”

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Posted 8 years ago

“Very happy with socket set very friendly staff will use again”

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Posted 8 years ago

“Helpfull staff good advise on products on how to use and what not to use them great stuff cheers”

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Posted 8 years ago

“Went to local keighley store about my car battery, the guy there who dealt with me was great and friendly!! Top service!!”

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Posted 8 years ago

“Store in Coventry road birmingham rude unfriendly didn't want to fit dash cam i ordered a week earlier,like i interrupting his day no manners ,i cancelled the fitting never again”

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Posted 8 years ago

“Excellent customer service. Wanted advice on a bike. The assistant was brilliant with me and my son.”

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Posted 8 years ago

“every time I buy a part, the staff fixes straight in my car. Quick service.”

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Posted 8 years ago

“I recently had major service carried out by Halfords to a car I had recently purchased. One of the selling points for me was that the car came with many Halford's receipts for work they had carried out since 2014. These receipts came to some £1,500 including servicing and larger work such as the head gasket. In fact they had looked after this car for several years. I was happy therefor to choose them to carry out this extensive and expensive service to give me even more piece of mind. However within days of the work being done I had disk break warning lights flashing, My indicators failed as did my break lights and then whilst driving the car violently expelled all coolant causing the car to rapidly overheat. The Breakdown Engineer advised I take it back to Halfords as the integrity of the head gasket could be effected. It was and Halfords refused to fix the head gasket saying that the warranty on the work is non transferable between owner. They also will not admit that the damage had been caused due to the cooling system not been bled sufficiently during the service as suspected by the breakdown engineer. They were defensive from day one and stalled me for over a week before in effect telling me "tough" Despicable uncaring and disloyal company.”

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Posted 8 years ago

“Were able to order the product I wanted in, and arrived next day!”

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Posted 8 years ago

“Were able to order the product I wanted in, and arrived next day!”

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Posted 8 years ago

“The order arrived earlier than agreed and in perfect condition, even the deliveryman was friendly! I loved this page and very cheap”

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Posted 8 years ago

“Great selection of goods, very easy to use website and good delivery.”

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Posted 8 years ago

“Excellent customer service in the Letchworth branch. Replaced our product immediately after a problem.”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,387 reviews