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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a battery replacement for 8am - 12pm slot. Mechanic arrived at 11:55am with the wrong battery (not his fault ofcourse but an error from Halfords warehouse when loading) I then rebooked for 2 days later (Soonest slot they had) for the same a lot time 8am - 12pm. The mechanics (different from first visit) arrived AGAIN with the wrong battery. Surely Someone at Halfords had too much alcohol over the weekend! Thankfully the mechanics went to a local Halfords to get the correct battery and all was fitted by 12:45pm. I paid extra for an 8am - 12pm slot but I don’t see what for. The mechanics did their best anyway but Halfords do need to tighten their methods up. 2 stars!”

Posted 3 years ago

“Halfords customer service quality varies from good to plain rude, however in my experience it has been poor on too many occasions. I bought a folding electric bicycle (Carrera Crosscity) from Halfords. A screw holding a cover on a controller in a frame came out within a few days. They replaced the screw only when I complained to the store manager (Stef) who was unwilling until I told him I will claim a refund through my credit card provider. At the same time a seat post kept sliding down the bike frame - they were not able to fix it (they kept putting grease on the post even though I suggested that it makes the problem worse). I had to remove all of that grease off the post and off the frame (inside), sandpapered the post and as much as possible within the frame - it solved the problem. I was so unhappy with the quality of the service in Halfords Turnpike Lane that I decided not to use them if possible. 6 weeks from purchase, I took the bike to Halfords Mile End Road because gears were skipping. They adjusted gears and brakes and requested that I replace a chain. I agreed and bought a new chain even though it seemed unusual for a chain to be worn out after 6 weeks of using (clearly not a good quality chain). Next - rear gears failed within a few months from purchasing the bike. It was repaired under warranty after a long discussion with a manager (Amy), who was trying to claim it was simple wear and tear (only 4 months since purchase). I warned that I will take it further and claim my money back if necessary. I had purchased Bike Cyclecare with the bike (unlimited gears and brake adjustments) - Halfords, apparently, does free safety checks. I took the bike to Halfords Mile End to get adjustments and safety checks because gears were skipping. Antonio pretended that he carried out adjustments right in front of me (I was still standing in the queue). He touched a screw by a brake handle then a screw by rear derailleur and said it's done. I told him a mechanic needs to adjust it properly, he said: I have done it for you, just go, ride and see if it is ok. I said this is not the way to make adjustments and it should be done by a mechanic. I came back later. A store manager (Stef) talked to me but he did not want to carry out any adjustments and was trying to get rid of me, he even threatened me he could refuse to service me and ban me from Halfords (Ban me from Halfords?! - How ridiculous and stupid was his threat?!!!) - (I said: please, do, if you feel that way, but I am going to complain to your head office about it - later I did). I thought he should tell Antonio off but instead he was talking nonsense like an idiot. At that moment I realised that I know the manager from somewhere ... yes, that was the manager from Halfords Turnpike Lane, the one I have been avoiding because of his attitude. His attitude was as always rude and condescending. Stef told me a cable needs replacing, this will cost me £18 for cable and £20 for service. I told him that my Bike Cyclecare gives me 10% discount on all parts I buy and Halfords installs them for free. He said: the cable is not a part of the bicycle. I told him that any part that came with the bicycle is a part of the bicycle. He insisted it is not a part and he knows better because he has been a manager for 14 years. I said that if it is not a part then it is an accessory, they also come with a discount and a free installation, I seriously do not care what he calls it - I have been getting the discount and free installation on all parts and accessories earlier and I don't see a reason not to get it this time. He said that whoever served me earlier, did me a favour and that is why I got the discount. I told him that I actually have the rules written on a leaflet which I got from him with a receipt given by him when I purchased the bike from him in Turnpike Lane. Finally, Stef agreed to make adjustments. Charged £2 for the cable. A week later a rear wheel rim fell apart, while I was riding, because they did not do any safety checks - very dangerous. Just to sum it up: there were a few times when I found Halfords service of satisfactory quality, however on various occasions some of their staff were very unprofessional, sometimes rude, they were lacking customer service skills, lacking mechanical skills. I was very unhappy with Halford’s lack of willingness to take this on. Would I use their service again? No, I would not. Would I buy another Carrera Crosscity? No, I wouldn't. Would I buy their Bike Cyclecare again? No, I would not.”

Posted 3 years ago

“I purchased a bike but because of Covid-19 restrictions could not enter the shop. I took home the bike which I had to self-assemble and within weeks the gear mechanism was slipping and the bike became too dangerous to use. I have had to book in for a bike check in order to get a refund, replacement or repair. This is most unsatisfactory. This whole process has taken up a lot of my morning!”

Posted 3 years ago

“they broke my bmx and it cost 90 quid from there own mistake and took a new chain there and they didn't even cut it to size”

Posted 3 years ago

“Bought a ladies mountain bike just before lockdown and the brake lever body snapped so I took it back and they said I had to pay to get it fixed £20 for parts and whatever the charge was for fitting. As it's not covered by the warranty!!! Not like if you buy from a reputable bike shop that stick to the warranty. My advice would be steer clear”

Posted 4 years ago

“Ordered a parcel from halfords on Friday which was meant to get to me on the Monday after or before, however arrived late on the Tuesday afternoon, however no one let me know it would be late until 3 hours before delivery.”

Posted 4 years ago

“Good store but kicked me out because my mates were messing about and I didn’t do nothing I just went to buy a inertube personally I think u should only ban people messing about not when there buying something and u locked my mates in the lift and I got a vide...disgraceful!!!”

Posted 4 years ago

“Ordered some stuff online for what was supposed to be 1-hour click and collect but it's taken two days. Was at least informed the following morning it would take this long.”

Posted 4 years ago

“Excellent service for buying the bike and taking out the insurance but could not obtain my 10% off at any til like I was told. Bike staff were busy and advised to go to the normal til...who promptly told me she can not do discount I would have to go to the bike til....and oh yes queue again. No thanks not worth it.”

Posted 4 years ago

“So what went wrong? Basically, my friend bought a £180 BMX bike and within the next 3 days, everything collapses. No crashes, no smashing the bike absolutely nothing happened. It just collapsed. NO REFUND TOO! I was going to buy a BMX bike from Halfords but now i have changed my decision. I am only giving this 2 star not 1 star because it did not happen to me. Your staff is nice but your BMX's are horendous.”

Posted 4 years ago

“I purchased a sat Nav which works very well on interest free credit. When. I went to pay an instalment I could only pay the full amount as apparently it was done on a pay later deal not interest free luckily I can afford to pay in full but others are not able too.”

Posted 5 years ago

“Till fillers and time wasters, went with the information from my car manufacturers book, plus the fact the colour code is inside my car door and they sent me away because they didn't know what I needed, told me to go to my manufacturer, also over charged me for what I did buy as products on shelves were mislabelled.”

Posted 5 years ago

“Over priced and I find I need alot of unessary work needed for my car that other companies do not even notice.”

Posted 5 years ago

“Called me back 24 hours later than agreed thus went elsewhere, accidentally saving over £1,000 (50%) on the same manufacturers parts and labour - revealed to me how expensive Halfords actually is. Desperately tried to sell me brake pads for life - I was stuck because I needed new disks and they knew I'd be forced to buy pads (having been informed it was my only option to have brakes for life). Long term customer turned sour. Previously though Halfords was honest, now feel they are out to make a killing from a one-time sale at the expense of an enduring business relationship. I won't be using them again except in an emergency.”

Posted 5 years ago

“Haven't received my cash back Top cashback are having to chase it”

Posted 5 years ago

“Literally popped into the Scarborough store to purchase a tyre pump. Waited over 10 minutes to be served as 2 customers in front of me had enquiries/issue with refund etc. There should be a seperate desk for this, free ing up the till for normal straightforward purchases. There appeared to be more staff behind the scenes. Next time i need accessories i will hunt out a local independant store.”

Posted 5 years ago

“Been to Halfords yet again with the rear axle problem with the carrera valour. There is obviously a manufacturer problem due to the amount of times this has gone. Surprise, surprise they haven't got one in stock. This is due to everyone having to dip into their pockets and keep buying the poor quality axle”

Posted 5 years ago

“I ordered a roobox online delivery next day before noon and free - perfect. It didn't come before noon, or after, or the next day (Saturday) or the next. I did a click & collect and bought one from my local store. I couldn't cancel the order and was told to refuse delivery - which I did on Monday (I signed the form and said why) and I refused it when it came back again on Tuesday.”

Posted 5 years ago

“Wanted to ask a simple question..which fuses to buy. Waited at the customer services desk for over 15mins with no service so went looking for staff. Asked 3 staff members for assistance but all declined saying too busy (only 2 other customers in shop) in the end I walked out and ordered from Amazon for half the price. It's not as if this is the first time as last year I waited 45mins to book a bike in for service only to arrive on arranged date to be told 'its not booked in' terrible customer service. I won't be back”

Posted 5 years ago

“Bought a second hand bike recently, person I purchased bike from recommended i get bike serviced .Took bike to halfords at snipe retail park at Ashton under lane the advices and service was totally useless the staff didn't know what they were talking about when I got bike I thought after spending over £100 on services and couple off other bits at least they could have cleaned bike .I won't be going back.”

Posted 6 years ago

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Halfords is rated 2.6 based on 1,294 reviews