Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,451 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

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“Have been to Halfords Autocentre in Harrow for MOT and Service. It was the worst experience I ever had. Halfords should first train its staff on how to speak with customer and solve their problem. Store Manager Mr. Chris Tydda was so rude. Will never ever visit Halfords again and will not recommend to anyone. I was shown the door by one of the staff. And when I left they were laughing so loud as if they are there to make mockery of their customer. I have to come out without servicing and MOT. Such a waste of time and energy.”

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Posted 11 years ago

“I called at their Burgess Hill store to buy and have fitted a rear brake light on my VW Beetle.. The sales assistant tried to find someone to do it but one fitter was busy with another customer and one was apparently at lunch. I waited patiently but no-one came and the young lad started to try and do it himself. He was clearly struggling so disappeared Into the shop and another fitter came out to help, then another, who had a quick go then he too disappeared. The 2nd fitter couldn't take the bulb cover off and slightly damaged the paintwork on my car in the process. When I pointed this out he denied it, but the scratch is right next to where he was using some plastic wrench to lever off the cover. In the end no-one could do it so I'm now going to have to take my car to a garage just to get a bulb changed! Surely I can't be the only Beetle driver in Sussex so Halfords should have known they can't do it and not even tried or provided a fitter who knew what he was doing.”

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Posted 11 years ago

“Absolutely appalling,the website allows you to reserve items for collection at your local store after one hour. In reality this never happens & I've tried three times in three days with three different products. When you arrive to collect them the store managers excuses vary from "they must have been pinched" to "its a computer glitch due to the extended Christmas holidays" & finally "we no longer stock that product range". I've got my reply,"use them when the product isn't available anywhere else & I'm desperate" from now on & I've been a faithful customer for over forty years,sorry all good things come to an end & that might include the Halfords business in my opinion unless they can get their act together.”

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Posted 11 years ago

“Ordered a £999.99 Boardman bike from Bishopbriggs Halfords. I was told the bike would be ready for collection on the Saturday at 12 noon. I duly arrived in store at noon. I presented my collection paperwork to a Halfords member of staff (Stuart) and, after some frantic discussions were had between him and his colleague, I was told the bike wasn't ready. When I told him I was advised that my collection time was noon and asked why no one had thought it appropriate to contact me to tell me it wouldn't be ready - I was met with a simple response - 'We're very busy...you'll need to come back in an hour'. Given that I live 20 minutes from the store, it was hardly worth my while going away and coming back. Therefore I waited. An hour passed and still no bike. It ended up being presented to me at 1:30pm - one and a half hours later when they knew I was waiting. No apologies, none of the service other customers were receiving - explaining how things worked, six week service, etc. Complained and, after a few emails from customer services referring to a 'suitable resolution', was eventually contacted by an assistant manager at the store who simply called to apologise for his colleagues bad attitude but went on to condone the poor level of customer service by stating - 'he must have been stressed because we were busy'. Very poor show. I will not be returning to Halfords as the customer experience was very poor. Into the bargain, I had to adjust my gears because they weren't changing correctly, I had to adjust both sets of hydraulic brakes because the pads were rubbing against the discs - I've only ridden it once since collecting it but hopefully there will be no further issues. (Wish I'd went to Dales Cycles for proper service).”

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Posted 11 years ago

“Halfords do not no what they are doing they cant fix bikes one tells you one thing another tells you something else having trouble with tyers and inertubes gears all they say its the way its been treated paid £360.00 and bikes 7 mths old been in shop more than on the road please dont buy a bike from HALFORDS”

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Posted 11 years ago

“I called into the Telford branch with the possibility of purchasing a Boardman MTB, I was met by Rich who was extremely helpful, spending time going through the 2 bikes i interested in without any pressure to buy.. I left a very happy customer, Rich gave me his mobile no to text him informing of the time i was collecting the bike and it would be ready at whatever time I wanted to collect it, on arrival he took time to make sure the fit was perfect. Rich goes above and beyond the call of duty and is a credit to Halfords. I will definitely recommend Halfords to others”

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Posted 11 years ago

“I can't understand how this company is still trading. The stores are understaffed, the staff that are there don't don't want to actually work, the stores are a mess and the products are overpriced. Do yourself a favour and go elsewhere.”

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Posted 11 years ago

“Bought a bike from white city store. Was told bike wasn't in stock but would be delivered to store next day. Went back day after to pick the bike up to be told no one had the time to get it just yet. Finally got the bike was given free accessories because of the issues. Bike is great but needed brakes tightening up so wasn't built the best.”

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Posted 12 years ago

“Dreadful customer services don't order a bike from this shop”

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Posted 12 years ago

“Customer service - zero at Hermiston gate Edinburgh. Staff competent to built a bike safely ? Answer no. Don't be tempted to buy a bike there, go to a reputable bike shop.”

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Posted 12 years ago

“Nice to have around, but not the cheapest”

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Posted 12 years ago

“instore services are appalling.I have sent an email yesterday 10.50am and still no reply.Please reply & show so professionalism.”

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Posted 12 years ago

“Excellent service by Chris at Halfords yesterday”

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Posted 12 years ago

“Amazing customer service from Frazer at halfords”

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Posted 12 years ago

“loving the service from staff in meltonmowbray.”

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Posted 12 years ago

“halfords great customer service there today at Hermiston gate Edinburgh. Really helpful man.”

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Posted 12 years ago

“I must say halfords staff service is spot on. Its not often I dish out praise mind!”

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Posted 12 years ago

“Halfords are not the solution for good customer service a tad frustrating...order not chased up...two weeks overdue....still waiting”

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Posted 12 years ago

“I received exceptionally good customer service in your Llanelli store this evening. Thanks :-)”

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Posted 12 years ago

“that was close! Simon from customer service just saved your Bletchley store after they didn't book in an order correctly.”

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Posted 12 years ago

Halfords is rated 2.5 based on 1,451 reviews