Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,451 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords did 2,services on my car, took it to the dealer for my latest service as it was smelling of burning. Turns out Halfords hadn't changed a number of the expected service parts such as filters and they were so clogged the motor was burning out. Useless avoid like the plague”

Helpful Report

Posted 11 years ago

“My teenage son took his bike into Halfords Bexhill on sea to have the brakes replaced, and they decided to check the whole bike, stating that it needed new chain and gears that would cost £108. They point blank refused to change the brakes and have insisted they needed to get the other repairs done or they would be liablie. The only liability as far as we are concerned is they were happy to leave unroadworthy brakes on my son's bike. Will not be using Halfords again”

Helpful Report

Posted 11 years ago

“Took my 3 year old seat in for an interim service and mot,later received a phone call saying it had passed but had a leaking rear wheel cylinder ! Which they would replace for nearly 200 quid ! I declined this and said I would get it done later as found wheel cylinders for under 20 quid online ! When I went to collect car they tried to charge me for balancing 4 wheels and had only done 3 which apparently was lack of communication between staff,more like they thought I was stupid ! So all in all I would never use them again ! So a big warning stay away from halfords Sydenham they are useless con artists !”

Helpful Report

Posted 11 years ago

“the rating refers to the way you treat your customers ? after buying a satnav i filled in the on line competition and promptly started getting dozens of spam e mails, since buying my first computer 3 years ago, number of spam e mails 2, since buying a satnav from Halfords and entering the competition number of spam e mails about 80 and counting ? i think this is a disgusting way to treat your customers, i don't know what financial remuneration you receive for this but i for one will never again purchase anything from you again ! if this is the way you feel a business should be run then i hope you fail miserably, it's unethical and immoral”

Helpful Report

Posted 11 years ago

“Left my bike overnight for a puncture repair in the bournemouth store, to discover as i was about to cycle home when i collected it the rear brakes hadnt been cliped back into place. If i hadnt have known what it was meant to look like i would have been cycling on the road without any rear brakes and couldve caused a serious accident! i phoned the store to speak to a manager and all i got was a sorry, not impressed, and very worried about how many cyclists dont know there brakes are working properly. This is not the first 'rare occassion' ive had with this store where theyve repaired my bike and caused more problems”

Helpful Report

Posted 11 years ago

“Went to walsall halfords, interm service. I asked to check engine oil and also do diagnostic. Car returned. After one day's dashboard signs back and oil engine low sign. Went back and guy simply said he was not here last time will do new diagnostic and phoned me after 3 hrs and gave Ma a quote to repair. It was £550. I went to BMW specialist and he charged £ 50 for same job. Please avoid halfords or atleast check other people. Will never go there again.”

Helpful Report

Posted 11 years ago

“Ordered on line website available for collection from 1 pm following day - was not available and now 8 days later I have received no communication as to availability, ordered elsewhere on line, delivered free the following day at half of Halfords price, will never use them again”

Helpful Report

Posted 11 years ago

“Just went to Halfords Norwich to purchase a bike for myself and husband, we both liked the Voodoo bikes in the sales. Spend quite a bit of time trying them for size, salesman very helpful and informative on the products itself, and we said we would take two :) Salesman went to order and and then returned saying both bikes are out of stock,and does not know when they will be back in stock,that goes for most of the Voodoo range, cannot order my choice in frame size at all now :/ Why have bikes on display that you can spend around half an hour trying/choosing but cannot buy? or even be given a date when they will be back in stock?”

Helpful Report

Posted 11 years ago

“Had a wonderful experience at Halfords in Kingston. I was doing the RideLondon 2015 on 2 August 2015 and suffered a pinch puncture just as I hit the cobbled streets of Kingston. I wheeled my bike into the Halfords store on the high street and the manager immediately arranged for someone from the bike service team to drop everything and assist with my puncture repair. They provided me with an inner tube and did the puncture repair from start to finish in less than 15 minutes of me walking in the store - and then did not accept any payment from me. That was going above and beyond the call of duty - I was super impressed and would not hesitate to recommend. As a very grateful (and exhausted!) cyclist I can highly recommend Kingston Halfords for professionalism and customer service.”

Helpful Report

Posted 11 years ago

“Unreliable and at times incompetent. Sent my bike in on a Friday afternoon for a rear hub service and was promised it would be complete by Sunday morning. Upon arriving on Sunday morning nothing had been done. On a separate occasion I sent my bike in for new bar tape, the tape started to peel off the bike within 3 days of usage. However they did fit a new cassette and chain for me as I waited (about an hour) which I though was very efficient service and the parts worked perfectly well. Overall cheep, but unreliable. Sometimes service can be good and at other times I can be abysmal.”

Helpful Report

Posted 11 years ago

“BEWARE complete con merchants, do not buy tyres from Halfords, failure to disclose full price when phoned and asked how much to replace a tyre, was quoted £62.96 when I got the bill it was £73.93 extra for disposal, extra for valve, extra for balancing, and they just don't care”

Helpful Report

Posted 11 years ago

“Served by Adam in Southport store today. Excellent customer service and very polite young man! Helped me choose the right bicycle for me and even ensured I had the correct accessories to suit me and aid me during Cycling. Thanks Adam!”

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Posted 11 years ago

“Excellent service from Bromley halfords who fitted parrot handsfree today. Great price, using price match, great fitting job and staff all very helpful. Thank you.”

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Posted 11 years ago

“Be better off going else where. For one they never have any spaces to do anything in my local Sydenham branch. Two they are very very slow. Fortunately for me they had no spaces when I went in today for a diagnostic check they wanted £49 for. So as it needed doing now I went to a local mot testing centre who not only managed to get my car looked at even though they were extremely busy they were quick friendly and professional and charged me £20.”

Helpful Report

Posted 11 years ago

“If you need anything changing quickly don't go to the halfords in Uxbridge shockingly slow and tried to sell products which were not needed. Still waiting for a lightbulb to be font red after 35 mins. Nobody seems to want to help despite having paid for it to be done.”

Helpful Report

Posted 11 years ago

“I bought a Ring smart charger used it twice the second time it didn`t work. Halfords replaced it I used the replacement twice and second time it went wrong Halfords won`t replace it as it is over 12 months old. I bought an Aplollo gents bike for £199 and a ladies bike for my wife also £199 the week after they were selling them for £99 each. Also the bike is the wrong size for me and I can`t ride it. I bought their top socket set and the ratchet handles all broke the first time they were used. The promised replacements never materialized. I can`t say anything else bad about Halfords as I no longer shop there!!! I would advise you to be the same!! Halfords are welcome to contact me about these issues if they care!”

Helpful Report

Posted 11 years ago

“Ordered a bike on line.... Got message back to confirm. I Phoned Halfords at Kingston park Newcastle to double check "yes sir it's ready for you" I said I'll be in later to collect it. They rang me 3 hours later to say they didn't have 1 in stock. ( have they sold it to someone else?)Dissapointed n disgusted... I'll not be using them again.”

Helpful Report

Posted 11 years ago

“Phoned Halfords Stamford to book my "nextbase dashcam" for hardwireing to my car, fitter booked me for 10.30am Friday 26th June,got there early (10.15am} only to be told the fitter does not start until 11.30am??? after complaining a fitter arrived at 11am, he then proceeded to dismantle my car (Jag xf) looking for a live feed only to fail on both the passenger and drivers side, by 1pm he gave up put my trim back and said we have your number when I have spoken to our electrical supplier we will phone you and arrange for you to call in. By the 1st July I got fed up waiting for his call so phoned only to be told sorry the fitter is not in today I will get him to phone you on the 2nd?? yes you guessed right no phone call so far( Sunday 5th July 10.30pm) On Saturday the 4th July I asked my neighbour (chief mechanic at Vauxhall Melton) to look at it, it took him about 10 mins to complete the job. WOULD I USE HALFORDS AGAIN, NEVER A VERY UPSET EX HALFORDS CUSTOMER Alan Hunt”

Helpful Report

Posted 11 years ago

“Been trying to get a car radio fitted as a birthday present for my wife. Went into halfords in Crewe where a helpful gentleman talked me through the options, the kit needed etc. After discussion with the family decided to go ahead so phoned the store to make arrangements. 2 days of 'the fitters on a job can I take your number' later (never received a call back) or 'he's gone home he starts at 9 or 11 i cant remember' I finally got to speak to someone who took some details and said I will ring you back in 15 mins. half an hour later I finally gave up phoned a different store was answered within 10 rings (rather than the customary 5 mins) and booked the fitting. its a longer drive but probably safer.”

Helpful Report

Posted 11 years ago

“Re: Your Halfords store in Maidenhead Retail Park, Stafferton Way. We visited this store today and was served by George in the Bikehut Department, This young chap was so very helpful we could not fail to be impressed. In fact we will be back there early next week to have the gas checked on the air-con. Well done Halfords/Bikehut for employing such helpful and knowledgeable staff.”

Helpful Report

Posted 11 years ago

Halfords is rated 2.5 based on 1,451 reviews