Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Many thanks to Sam from Halfords uk Warrington for some excellent customer service.”

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Posted 11 years ago

“just wanted to say I received the most incredible customer service today from Luke in your Chiswick branch! It made my day!”

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Posted 11 years ago

“Brilliant customer service MOT centre Park Gate Fareham Steve & Raquel did you proud and thank you for the efficient MOT wow”

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Posted 11 years ago

“Had great customer service from Halfords uk in Wandsworth yesterday :). Definitely helped me on my way! carfixed”

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Posted 11 years ago

“Outstanding customer service at Halfords uk today. So helpful. Problem with your headlights? Head over to Halfords.”

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Posted 11 years ago

“Great customer service at your Balham branch today, thank you Shaun”

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Posted 11 years ago

“Horrendous customer service when I went for my M.O.T at Halfords Autocentres Shirley today. I would not recommend this garage to anyone”

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Posted 11 years ago

“customer service = returning a bike in worse condition than it was submitted and refusing to rectify their error halfords, poor customer service not happy”

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Posted 11 years ago

“in Rhyl have consistently display poor customer service and lack of technical safety. Buyers beware”

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Posted 11 years ago

“The staff at Watford are fantastic.”

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Posted 11 years ago

“I think the staff in halfords uk in Harrow and S. Ruislip need some serious Customer Service training. The staff at Watford are fantastic.”

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Posted 11 years ago

“halfords = awful customer service. Off to independent cycle shop instead!”

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Posted 11 years ago

“Great customer service from Assistant Manager Brian at Halfords Team Valley store today. Going the extra mile to keep customers happy.”

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Posted 11 years ago

“great customer service from Karen. Will recommend to friends + family!”

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Posted 11 years ago

“Halfords cannot believe the bad customer service I have had and not even an apology. Will tell people not to use you”

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Posted 11 years ago

“Halfords customer service is rubbish ! Bike trailer broke , could of seriously hurt my son !! Avoid them at all costs”

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Posted 11 years ago

“Fantastic customer service in your Colchester branch...thank you!”

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Posted 11 years ago

“Fantastic customer service from Halfords uk in Dundee yesterday when they fixed the mic on my hands free. Thank you!”

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Posted 11 years ago

“Just spent over £300 Halfords uk Most probably THE WORST service I have ever received. Customer services FAILED BIGTIME!!! Disgusted!!!”

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Posted 11 years ago

“Excellent customer service from Halfords uk at their local store this evening”

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Posted 11 years ago

Halfords is rated 2.5 based on 1,361 reviews