Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left my bike overnight for a puncture repair in the bournemouth store, to discover as i was about to cycle home when i collected it the rear brakes hadnt been cliped back into place. If i hadnt have known what it was meant to look like i would have been cycling on the road without any rear brakes and couldve caused a serious accident! i phoned the store to speak to a manager and all i got was a sorry, not impressed, and very worried about how many cyclists dont know there brakes are working properly. This is not the first 'rare occassion' ive had with this store where theyve repaired my bike and caused more problems”

Helpful Report

Posted 10 years ago

“Went to walsall halfords, interm service. I asked to check engine oil and also do diagnostic. Car returned. After one day's dashboard signs back and oil engine low sign. Went back and guy simply said he was not here last time will do new diagnostic and phoned me after 3 hrs and gave Ma a quote to repair. It was £550. I went to BMW specialist and he charged £ 50 for same job. Please avoid halfords or atleast check other people. Will never go there again.”

Helpful Report

Posted 10 years ago

“Ordered on line website available for collection from 1 pm following day - was not available and now 8 days later I have received no communication as to availability, ordered elsewhere on line, delivered free the following day at half of Halfords price, will never use them again”

Helpful Report

Posted 10 years ago

“Just went to Halfords Norwich to purchase a bike for myself and husband, we both liked the Voodoo bikes in the sales. Spend quite a bit of time trying them for size, salesman very helpful and informative on the products itself, and we said we would take two :) Salesman went to order and and then returned saying both bikes are out of stock,and does not know when they will be back in stock,that goes for most of the Voodoo range, cannot order my choice in frame size at all now :/ Why have bikes on display that you can spend around half an hour trying/choosing but cannot buy? or even be given a date when they will be back in stock?”

Helpful Report

Posted 10 years ago

“Had a wonderful experience at Halfords in Kingston. I was doing the RideLondon 2015 on 2 August 2015 and suffered a pinch puncture just as I hit the cobbled streets of Kingston. I wheeled my bike into the Halfords store on the high street and the manager immediately arranged for someone from the bike service team to drop everything and assist with my puncture repair. They provided me with an inner tube and did the puncture repair from start to finish in less than 15 minutes of me walking in the store - and then did not accept any payment from me. That was going above and beyond the call of duty - I was super impressed and would not hesitate to recommend. As a very grateful (and exhausted!) cyclist I can highly recommend Kingston Halfords for professionalism and customer service.”

Helpful Report

Posted 10 years ago

“Unreliable and at times incompetent. Sent my bike in on a Friday afternoon for a rear hub service and was promised it would be complete by Sunday morning. Upon arriving on Sunday morning nothing had been done. On a separate occasion I sent my bike in for new bar tape, the tape started to peel off the bike within 3 days of usage. However they did fit a new cassette and chain for me as I waited (about an hour) which I though was very efficient service and the parts worked perfectly well. Overall cheep, but unreliable. Sometimes service can be good and at other times I can be abysmal.”

Helpful Report

Posted 10 years ago

“BEWARE complete con merchants, do not buy tyres from Halfords, failure to disclose full price when phoned and asked how much to replace a tyre, was quoted £62.96 when I got the bill it was £73.93 extra for disposal, extra for valve, extra for balancing, and they just don't care”

Helpful Report

Posted 10 years ago

“Served by Adam in Southport store today. Excellent customer service and very polite young man! Helped me choose the right bicycle for me and even ensured I had the correct accessories to suit me and aid me during Cycling. Thanks Adam!”

Helpful Report

Posted 10 years ago

“Excellent service from Bromley halfords who fitted parrot handsfree today. Great price, using price match, great fitting job and staff all very helpful. Thank you.”

Helpful Report

Posted 10 years ago

“Be better off going else where. For one they never have any spaces to do anything in my local Sydenham branch. Two they are very very slow. Fortunately for me they had no spaces when I went in today for a diagnostic check they wanted £49 for. So as it needed doing now I went to a local mot testing centre who not only managed to get my car looked at even though they were extremely busy they were quick friendly and professional and charged me £20.”

Helpful Report

Posted 10 years ago

“If you need anything changing quickly don't go to the halfords in Uxbridge shockingly slow and tried to sell products which were not needed. Still waiting for a lightbulb to be font red after 35 mins. Nobody seems to want to help despite having paid for it to be done.”

Helpful Report

Posted 10 years ago

“I bought a Ring smart charger used it twice the second time it didn`t work. Halfords replaced it I used the replacement twice and second time it went wrong Halfords won`t replace it as it is over 12 months old. I bought an Aplollo gents bike for £199 and a ladies bike for my wife also £199 the week after they were selling them for £99 each. Also the bike is the wrong size for me and I can`t ride it. I bought their top socket set and the ratchet handles all broke the first time they were used. The promised replacements never materialized. I can`t say anything else bad about Halfords as I no longer shop there!!! I would advise you to be the same!! Halfords are welcome to contact me about these issues if they care!”

Helpful Report

Posted 10 years ago

“Ordered a bike on line.... Got message back to confirm. I Phoned Halfords at Kingston park Newcastle to double check "yes sir it's ready for you" I said I'll be in later to collect it. They rang me 3 hours later to say they didn't have 1 in stock. ( have they sold it to someone else?)Dissapointed n disgusted... I'll not be using them again.”

Helpful Report

Posted 10 years ago

“Phoned Halfords Stamford to book my "nextbase dashcam" for hardwireing to my car, fitter booked me for 10.30am Friday 26th June,got there early (10.15am} only to be told the fitter does not start until 11.30am??? after complaining a fitter arrived at 11am, he then proceeded to dismantle my car (Jag xf) looking for a live feed only to fail on both the passenger and drivers side, by 1pm he gave up put my trim back and said we have your number when I have spoken to our electrical supplier we will phone you and arrange for you to call in. By the 1st July I got fed up waiting for his call so phoned only to be told sorry the fitter is not in today I will get him to phone you on the 2nd?? yes you guessed right no phone call so far( Sunday 5th July 10.30pm) On Saturday the 4th July I asked my neighbour (chief mechanic at Vauxhall Melton) to look at it, it took him about 10 mins to complete the job. WOULD I USE HALFORDS AGAIN, NEVER A VERY UPSET EX HALFORDS CUSTOMER Alan Hunt”

Helpful Report

Posted 10 years ago

“Been trying to get a car radio fitted as a birthday present for my wife. Went into halfords in Crewe where a helpful gentleman talked me through the options, the kit needed etc. After discussion with the family decided to go ahead so phoned the store to make arrangements. 2 days of 'the fitters on a job can I take your number' later (never received a call back) or 'he's gone home he starts at 9 or 11 i cant remember' I finally got to speak to someone who took some details and said I will ring you back in 15 mins. half an hour later I finally gave up phoned a different store was answered within 10 rings (rather than the customary 5 mins) and booked the fitting. its a longer drive but probably safer.”

Helpful Report

Posted 10 years ago

“Re: Your Halfords store in Maidenhead Retail Park, Stafferton Way. We visited this store today and was served by George in the Bikehut Department, This young chap was so very helpful we could not fail to be impressed. In fact we will be back there early next week to have the gas checked on the air-con. Well done Halfords/Bikehut for employing such helpful and knowledgeable staff.”

Helpful Report

Posted 10 years ago

“Took our daughters bike to Halfords at Netherfield in Nottingham as we needed a quick service before her 'Bikeability' course at school. The rear brakes were not working fully and the front gear gog not engaging properly. Ideal. They have a £30 service that does just that, brakes and gears! Except it doesn't. The bike has come back with no discernible difference, Absolutely appalling. There is no sign that ANYTHING has been done and the staff member who happily took my wife's money did not mention any problems with the gears or brakes that remained. We don't have time to get it sorted but I will not allow my daughter out on it, she will have to do 'Bikeability' on her older brothers bike!”

Helpful Report

Posted 10 years ago

“I would like to inform people of how bad my experience was with Halfords instore, online and customer service has been on a recent attempted purchase so as to warn other potential customers as to the incredibly poor service that may be expected when purchasing from Halfords. To summarise I bought items through Halfords Ebay a couple weeks ago. I was informed via the Ebay App that my items were ready for collection. I travelled to the store expecting my items to be ready for collection but ended up waiting for 30 minutes which meant I missed my dental appointment. I was told that ebay were at fault at first and that they would get the items re-ordered and they would let me know when they had arrived. I was called 4 days later and told that my items were ready for collection again. Again I travelled to the store and once more was left waiting 20 minutes for items that they searched for and could not find. I was told that it wasn’t their fault again and that Halfords ebay is not the same as Halfords (they use the same name and logo and have the same customer service though). I then waited a further 10minutes to receive a refund on my items and left the store to call the customer service people to explain the situation. They did attempt to call back and left a message. When I got home I checked the total I spent on ebay and found they had short changed me when refunding the amount instore. I spoke to the customer service line again on Monday and have been told after suggesting they make a donation to charity to make up for the inconvenience caused that they would compensate me with 10 pounds plus a 40p per mile refund. When I asked about the 2 and a half hours of my time wasted, they said they couldn’t do anything and this is how they resolve all customer complaints. I really feel as if Halfords haven’t taken the issue of wasting peoples time as if you look at the feedback on their ebay account it seems it is an ongoing issue of people being told their items are ready for collection but aren’t there. Other people have complained on the other negative feedback comments of struggling to get a refund on their mistakes in the past also. I used to think Halfords actually cared about their reputation, but I have been left absolutely infuriated by their apparent lack of valuing a regular customer. I have already found other outlets for all the items I needed and the other regular items I would buy from them.”

Helpful Report

Posted 10 years ago

“i bought a car stereo from halfords. The customer service at my local halfords is rubbish as theres always noone around on the tills and you have to go look around for them. I was told my car stereo was compatible with my car when i bought it and i was told that they wouldn't accept refunds on car stereos? so i decided to make sure it was the right one and i asked him to make sure it would be compatible with my car. when it came to fitting it we first tried fitting it in the halfords carpark just incase we needed help, i asked one of the employees for some help and he told me he would go check on his computer and come back. I was waiting for ages and he didn't even come back. Secondly Due to it not being compatible i had to buy several different wires and get it professionally fitted and that cost me twice as much. I now have it installed in my car and also need some separate wires to get the radio to work...I've never been so annoyed.”

Helpful Report

Posted 10 years ago

“Went there to repair poorly done work from another Halford Autocentre a few months ago. They identified the problem and I owe a huge amount of thanks to one of the young mechanics there who personally showed and explained to me the issue and managed to ensure that I could drive home.”

Helpful Report

Posted 10 years ago

Halfords is rated 2.5 based on 1,387 reviews