Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been to halfords today with my sons bike wheel which as broken spokes to be told it's not covered wear and tear have to pay so why do u have warranty if it cover the hole bike”

Helpful Report

Posted 9 years ago

“Very helpfull I'm sure it was dan who served me at the middlebrook branch. Very impressed he bent over backwards to help me:) will deffo return to this branch.”

Helpful Report

Posted 9 years ago

“Very bad experience with this company, don't buy online from them and if you do prepare to contact them yourself to follow up your stuff or they will just waste your time. I ordered 3 items online on the 11th of October 2015, didn't received my items for more than a week and was suppose to arrive latest on the 16th of October 2015, took my money, I emailed customer service about the issue they told me that my order wasn't even processed so I was waiting for nothing, they didn't even informed me and I was the one to contact them. No consolidation whatsoever just offered me the choice for a refund or for them to process the order again - cost me a lot of my time and money.”

Helpful Report

Posted 9 years ago

“Went to Halfords Tiverton and was served by the Duty Manager. Complete idiot tried to fit a bulb into my Volvo, broke the connector and said it was already like it, couldn't put the headlight bulb in because he removed the headlight clip and blamed it on me and then couldn't even fit the rubber gromit back on the headlight. Sent me to ANY garage you like to have headlight removed via removal of front bumper and Halfords will pay??? And this guy is a Manager? Really! Luckily Im actually a decent guy, a friend of mine fitted the bulb and clip and gromit back in five minutes for free so saved Halfords £180 Volvo's quoted price.”

Helpful Report

Posted 9 years ago

“I took my car in it failed on minor issues then I get a phone call every 30 mins telling me they found this then they found that should of cost £200 now more like £400. They no you have no choice. Just a typical British company ripping off British people. Enough of being raped by these criminals if it's not kwik fit it's Halfords it never ends”

Helpful Report

Posted 9 years ago

“I had reason to have the battery or starter motor checked for a fault at Portsmouth Halfords store number 0852 and found the whole staff very obliging I had the manager Simon serve me who checked the battery circuit thoroughly nothing was left to chance, I have total admiration for his expertise the way he went through the whole circuit until the problem was found was first class I would not hesitate to return to Halfords again especially the Portsmouth store. Thank you once again. Simon”

Helpful Report

Posted 9 years ago

“Just been trying to buy a mountain bike for my son. The website is a joke and constantly puts you back at the sales page. Cant read reviews or look at bike spec. I suggest using UK Cycles or Evans as this is an absolute joke.”

Helpful Report

Posted 9 years ago

“Halfords Bromley. Took my son's bike for it's 6 week check.Was attended to immediately by Noel,who in 10 mins, fixed and cleaned rear brake and gave the rest of the bike a clean bill of health.Have dealt with this guy before-very helpful and friendly. Great service .Thankyou.”

Helpful Report

Posted 9 years ago

“Dear Sir/Madam, 3 years ago from your Putney /London branch I purchased a CBoardman MX race bike with 3 year care plan. Last year I left it in the shop for annual check up. they forgot to check the brakes issue I raised, finally when the breaks totally jammed after sometime I took it back to the shop for fixing during which they lost the front wheel valve cap. This year on the 16th September/LAST WEEK I took back to again to same Putney branch for annual check up, they identified that only the chain to be replaced c£24 and estimated collection date is 17th September. One week passed and I called them up today no one picked up the phone and my bike is still in the shop. Could you explain what is happening ? I believe late service is bad service. I need my bike ...Thanks for your help in advance. Ercin AKTANER”

Helpful Report

Posted 9 years ago

“Visited Chester greyhound park store wanting to buy a bike for my daughter and partner. Lads on the counter couldn't care less about customer service and were just rude. They then told me the bike I wanted wasn't in stock and sent me to Ellesmere Port store where it was available. Surprise suprise on arrival I was told it wasn't in stock and was discontinued. Thankfully Chris at the store was more than helpful and found me another suitable bike and I bought two from him, iv since visited the other Chester store and Sam on the bike counter was also extremely helpful and knowledgable about the bikes in stock and I purchased another bike for myself. Clear lack of knowledge and training at the greyhound park store, really lets the company down and il never buy from that store again. Wasted a lot of my time.”

Helpful Report

Posted 9 years ago

“Halfords did 2,services on my car, took it to the dealer for my latest service as it was smelling of burning. Turns out Halfords hadn't changed a number of the expected service parts such as filters and they were so clogged the motor was burning out. Useless avoid like the plague”

Helpful Report

Posted 9 years ago

“My teenage son took his bike into Halfords Bexhill on sea to have the brakes replaced, and they decided to check the whole bike, stating that it needed new chain and gears that would cost £108. They point blank refused to change the brakes and have insisted they needed to get the other repairs done or they would be liablie. The only liability as far as we are concerned is they were happy to leave unroadworthy brakes on my son's bike. Will not be using Halfords again”

Helpful Report

Posted 9 years ago

“Took my 3 year old seat in for an interim service and mot,later received a phone call saying it had passed but had a leaking rear wheel cylinder ! Which they would replace for nearly 200 quid ! I declined this and said I would get it done later as found wheel cylinders for under 20 quid online ! When I went to collect car they tried to charge me for balancing 4 wheels and had only done 3 which apparently was lack of communication between staff,more like they thought I was stupid ! So all in all I would never use them again ! So a big warning stay away from halfords Sydenham they are useless con artists !”

Helpful Report

Posted 9 years ago

“the rating refers to the way you treat your customers ? after buying a satnav i filled in the on line competition and promptly started getting dozens of spam e mails, since buying my first computer 3 years ago, number of spam e mails 2, since buying a satnav from Halfords and entering the competition number of spam e mails about 80 and counting ? i think this is a disgusting way to treat your customers, i don't know what financial remuneration you receive for this but i for one will never again purchase anything from you again ! if this is the way you feel a business should be run then i hope you fail miserably, it's unethical and immoral”

Helpful Report

Posted 9 years ago

“Left my bike overnight for a puncture repair in the bournemouth store, to discover as i was about to cycle home when i collected it the rear brakes hadnt been cliped back into place. If i hadnt have known what it was meant to look like i would have been cycling on the road without any rear brakes and couldve caused a serious accident! i phoned the store to speak to a manager and all i got was a sorry, not impressed, and very worried about how many cyclists dont know there brakes are working properly. This is not the first 'rare occassion' ive had with this store where theyve repaired my bike and caused more problems”

Helpful Report

Posted 9 years ago

“Went to walsall halfords, interm service. I asked to check engine oil and also do diagnostic. Car returned. After one day's dashboard signs back and oil engine low sign. Went back and guy simply said he was not here last time will do new diagnostic and phoned me after 3 hrs and gave Ma a quote to repair. It was £550. I went to BMW specialist and he charged £ 50 for same job. Please avoid halfords or atleast check other people. Will never go there again.”

Helpful Report

Posted 9 years ago

“Ordered on line website available for collection from 1 pm following day - was not available and now 8 days later I have received no communication as to availability, ordered elsewhere on line, delivered free the following day at half of Halfords price, will never use them again”

Helpful Report

Posted 9 years ago

“Just went to Halfords Norwich to purchase a bike for myself and husband, we both liked the Voodoo bikes in the sales. Spend quite a bit of time trying them for size, salesman very helpful and informative on the products itself, and we said we would take two :) Salesman went to order and and then returned saying both bikes are out of stock,and does not know when they will be back in stock,that goes for most of the Voodoo range, cannot order my choice in frame size at all now :/ Why have bikes on display that you can spend around half an hour trying/choosing but cannot buy? or even be given a date when they will be back in stock?”

Helpful Report

Posted 9 years ago

“Had a wonderful experience at Halfords in Kingston. I was doing the RideLondon 2015 on 2 August 2015 and suffered a pinch puncture just as I hit the cobbled streets of Kingston. I wheeled my bike into the Halfords store on the high street and the manager immediately arranged for someone from the bike service team to drop everything and assist with my puncture repair. They provided me with an inner tube and did the puncture repair from start to finish in less than 15 minutes of me walking in the store - and then did not accept any payment from me. That was going above and beyond the call of duty - I was super impressed and would not hesitate to recommend. As a very grateful (and exhausted!) cyclist I can highly recommend Kingston Halfords for professionalism and customer service.”

Helpful Report

Posted 9 years ago

“Unreliable and at times incompetent. Sent my bike in on a Friday afternoon for a rear hub service and was promised it would be complete by Sunday morning. Upon arriving on Sunday morning nothing had been done. On a separate occasion I sent my bike in for new bar tape, the tape started to peel off the bike within 3 days of usage. However they did fit a new cassette and chain for me as I waited (about an hour) which I though was very efficient service and the parts worked perfectly well. Overall cheep, but unreliable. Sometimes service can be good and at other times I can be abysmal.”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,361 reviews