Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bicycle tyre from the local store via the website. It was in stock and the order was accepted. My wife went to collect it an hour later as instructed and they knew nothing about it. After some investigation, they found the order, picked the tyre, she paid and left. On arriving home, the tyre was not the size I ordered. I telephoned the store and after a few minutes checking stock they told me that the size I wanted was not in stock. I asked when it would be in stock. They advised that they didn't know but they were getting a delivery tomorrow, that might contain the size I needed but they didn't know. I opted to return the tyre. However, when offering the receipt and the tyre for a refund was told that the actual tyre and the receipt were not for the same product and therefore a refund was not possible. It was refunded 5 minutes later after an exchange of views. Shocking place.”

Helpful Report

Posted 9 years ago

“Harford chiswick store, two counter staff were working around 4pm 6/6/2016 one is a woman, who finished serving previous customer, then keep neglecting me the first one in the queue, she was pretending to be "busy", after a few more minutes until I was served by a male staff, she was immediately available to serve the next customer. I am not sure what was happening to her, but the way she behaved is very hard to understand. I have to say the male staff was good and helpful. It's bad experience because this female staff.”

Helpful Report

Posted 9 years ago

“Ordered a bike online and paid for the express next day Saturday delivery. But guess what the courier forgot to pickup my bike from the warehouse . This is what i was told when i called the customer service. It was my first time to order something online from halford and i am definitely not going to make the same mistake again.”

Helpful Report

Posted 9 years ago

“Ordered bike on line 9.30am - Halfords too busy to build it 3 days last bike built within an hour.”

Helpful Report

Posted 9 years ago

“regarding Slough branch: needed to get a simple fluid flush - should of taking no more than 40 minutes to 1 hours. my car was booked in for 8.30am. at 11am my car still had not been seem to..!!! I was told in 30 mins they will see my car - they said the same thing 30 minutes pervious to that. after been kept waiting for 3.5 hours i had to walk home, 45 minutes journey as my car still had not been seem...!!!!!! - instead of giving up a few hours work, this resulted in me losing a days work, was very stressed out... my car had been pushed a side for other work to be carried out... not fair... if they were honest with me i could of made other arrangement...”

Helpful Report

Posted 9 years ago

“halfords pontefract 22may 2016 totally ignord i waited a age to be served a gent walked in and the lad who i was waiting to serve me walked away with to help him put my items back {over hundred ponds worth } and walked out disgusted”

Helpful Report

Posted 9 years ago

“Just fantastic service by polite attentive professional people. I needed a bulb replacing in a vehicle with poor access to do this easily, it was worth £5 to have this done; no fuss no appointment JOB DONE! Fantabulosa!!”

Helpful Report

Posted 9 years ago

“Purchased a Laser fuel bleeding pump faulty got replacement faulty again fuel all over me and engine bay now they are not interested in sorting this out. Could have caused a fire but they and manufacturer totally dismissing my complaint will never go near them again.”

Helpful Report

Posted 9 years ago

“I actually think Halfords is one of the bricks and mortar retailers that is actually quite good.”

Helpful Report

Posted 9 years ago

“ordered car roof box and bars on line with finance, phoned to book in, told take a week to order bars, went to get fitted as booked they then said the finance deal finished it was only a bank holiday deal. i explained not my fault they had to order bars in, they dint care. made a few phone calls and got £75 discount and the finance after arguing with the store manager who done nothing for me. waste of time and so much hassle, very rude staff. even the customer service said nothing could be done and just bad luck.”

Helpful Report

Posted 9 years ago

“No under shields were put back on my car, hence caused further damage within a week but halfords refused to rectify. The customer service was disgusting! Ive never been shocked in my life. The problem is still ongoing and finally after much convincing the customer adviser that i have a right to speak to a manager, i am waiting for a call back but dont know when. In stuck without a car”

Helpful Report

Posted 9 years ago

“Ordered car stereo online, with installation, used click and collect, turned up to store to be told they cant fit me in for at least 3 more hours. Wasted hour drive there and back.”

Helpful Report

Posted 9 years ago

“Bought two new tyres. Later discovered that one had been fitted incorrectly (the inside was on the outside!). Took car back and had tyre refitted. Later drove the car on the motorway only to discover that the wheel(s) were out of balance with shocking vibration. Took car back again and was told that one of the wheels was out of balance needing a 30gm, weight. Not sure everyone would have spotted the tyre error and I just wonder how that might have affected the car in, a) the wet and, b) in an emergency stop manoeuvre? Shocking. Summed up in two words: Never Again!”

Helpful Report

Posted 9 years ago

“I have previously had bad experiences with Halfords when my parents in law were sold wrong baby carseat with incorrect information. They were told that if the child weights more than 9kg, by law the child would need to face forward. This is absolute bs since the recommendations state the child should stay rear facing up to 3 years old. Now I was buying another child seat and found the one I was looking for from both Halfords website and Mothercare. I decided to give Halfords a second chance and ordered from them since it was £5 cheaper than Mothercare. I recreg that now. I have never received this carseat and have received no replies to my contact efforts with them to find out what is going on. I will never buy anything from Halfords ever again and will tell everyone considering of buying a carseat not to buy it from Halfords.”

Helpful Report

Posted 9 years ago

“Having stopped for a break on my way to Northampton on 2 April 2016, subsequently, I had to seek professional roadside support to start my car. I was advised by the mechanic in attendance that the battery was dead and that Halfords who were located nearby would fit a new one. With every confidence I bought a new battery at Halfords and paid the ten pound fitting fee, having first ascertained that indeed they could fit the battery in my Audi A4. A very pleasant young man tried his best to do the job but after fifteen or twenty confessed that he had no idea how to remove the old existing battery in my car. He consulted his manager who also drives an Audi A4 and was told that he would never attempt it to remove the battery from Audi car for fear of damaging the neighbouring electronic wiring. Sadly, a clearly embarrassed and the very apologetic young man gave up on this job, refunded my money and jump started the car in order that I could progress on my journey with a dead and semi useless battery. I eventually succeed at having the old battery removed and a new one fitted by a garage mechanic. This entire procedure took him fifteen minutes and although it required unscrewing an extra nut that was not easily visible it did not present him with any difficulties because he knew what he was doing. In conclusion, I feel sorry for the man at Halfords who tried to change my battery, somewhat surprised and disappointed that his manager did not consider it was important for his store to be able to change batteries in all car makes and not just some of them and totally bewildered by Halfords in that they claim and charge for fitting some items, such as batteries, which they sell in their stores and yet they do not appear to give their staff adequate training.”

Helpful Report

Posted 9 years ago

“Bought a Boardman comp on the cycle2 work scheme in September last year. By the end March this year three spokes had popped the bottom bracket had failed and the rear hub collapsed. Halfords put this down to fair wear and tear and after three times of asking still seem unwilling to send me a copy of their complaints procedure. They are offering to repair the hub at my expense but cannot say when this will happen. There's no chance I'm giving them another penny of my money but i'll make them earn the costs I already know i'll never recoup by complaining every day until March next year.”

Helpful Report

Posted 9 years ago

“Just home from the Enfield store. Needed a new light bulb which would have been impossible for me to fit. Ryan was allocated the job. He greeted me immediately and did the job swiftly and professionally. Great customer service.”

Helpful Report

Posted 9 years ago

“bought a bike online for my daughters 4th birthday. Bike arrived on her birthday minus pedals, handlebar streamers and a broken stabilizer wheel. Took nearly two weeks to sort out (despite being told was being treated as a priority) Quite a long time for a four year old to wait !!. Several phone calls and emails, even emailed ( twice ) Ceo Jill Mcdonald who disappointingly did not bother to respond. Thought Halfords was a store that I could trust and rely on. Live and learn I guess, they'll never get my custom again not even for a light bulb”

Helpful Report

Posted 9 years ago

“I recently bought a bike from Halfords in Cardiff. Aside from the fact that I had to pay more for the price in store (!!) than the online price, the person who fitted the bike actually FORGOT TO TIGHTEN THE HANDLEBAR!!!! So when I took my BRAND NEW bike out of the shop to ride it home, I turned somewhere, and the stem and handlebar turned, while THE WHEEL WOULD NOT TURN and remained in place. VERY VERY DISAPPOINTED by that. This could have easily cause a SERIOUS ACCIDENT to myself, pedestrians or anyone else. SHAMEFUL.”

Helpful Report

Posted 9 years ago

“Had problems with my bike since day i bought it wont issue me refund or exchange even though in past 7 months ive been into store and rang over 10 times with same issues never agina would i shop here”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,387 reviews