Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid the bike Hut like the plague”

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Posted 9 years ago

“i went to the Redhill surrey branch , i was desperate for a bike for my teenage son but didnt have a lot of money, a lovely young man named xandro guided me through the right bike i should get and at a good price, i was very happy with the bike. also i bought some tires and inner tubes for my bike i really needed the bike to be fixed asap and he did it there for me on the spot! he is an asset to your company and i will always be using that branch in future”

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Posted 9 years ago

“Took my carrera kraken in to get a spoke replaced on rear wheel. When i collected my bike , granted the spoke had been replaced, but i found a wide range of faults that had occured in the time that they were in possession of my bike. Firstly the seat had been highered to its full extent which i found strange. On closer inspection i noticed that the dust cap and locking nut were missing from the rear wheel. A plastic holding clip which secures the brake cable to the top horizontal bar had been removed and i discovered that i had a slow puncture in BOTH tyres!!!! The bike would have probably been returned to me in better condition if i had asked my 4 year old nephew to fix it. AVOID AT ALL COSTS!!!!!”

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Posted 9 years ago

“Avoid, avoid, avoid. Took my car in for MOT as there was a half price offer, it failed on rusting suspension arm bushes and ' dangerously ' high oil level. Took it to mechanic recommended by my family who said he wouldn't have failed it just given an advisory. £245 later I'd saved £27 on MOT. Went back to Halfords to book retest and booked free retest for yesterday , so took it in, signed paperwork and waited 20mins to be told that the ten day retest period ended the day before and I needed a full MOT. Quite why I wasn't told this when they booked it in I don't know. Feel like I have been taken for a ride throughout.”

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Posted 9 years ago

“Went to Halfords Bolton branch today to have set of number plates made + fitted. It was raining and the young lad was adament the sticky pads would hold the new reg plates securely. He was also certain no need to bother to clean the area with the cleaning wipes as he'd been doing this for four years. The area were the plates were being fixed was still wet so I told him the pads wouldnt stick. He continued so the pad fell off. I unfortunately then told him that I f in told you they wouldn't stick....He then childishly ranted that I'd swore at him then ran in the store + disapeared. I was given no apology or explanation from the manager other than 'did I want to buy the plates without being fitted'. Im 63 yrs old and disabled and to be treated like this is disgraceful. Two staff members prior this incident was calling this young lad for his incompetence but it seems I had to accept his poor attempt of fixing adhesive pads to a wet surface. Pathetic. The actual plates are good but having them fitted at Halfords is NOT recommended. I had to pay £35.98 for two standard reg plates. Not cheap. Now I have to have them fitted elsewhere. Absolutely disgraceful + shoddy behaviour. Im disgusted with Halfords Bolton. Shame on you.”

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Posted 9 years ago

“Sold an ex display bike found a chip in paintwork. Had to travel to cribbs 3 times for them to fix it. In meantime had problem with the chain jumping which chipped more paint work. Took into stroud branch they told me chain was fine. It was not. Now I've been holding on complaints after 3 attempts of caING in excess of 15 mins.”

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Posted 9 years ago

“Fantastic service at Burgess Hill Halfords today. Andy was so helpful and knowledgeable with helping us buy a car seat for my granddaughter . He checked it was suitable for our car , checked our granddaughter was happy in the seat . He spent time explaining and ensuring we were happy with the seat . Totally recommend this wonderful service . Left with the knowledge that our granddaughter is safe and happy . Thank you Andy and Burgess Hill Halfords .”

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Posted 9 years ago

“A terrible, very expensive visit to Halfords Autocentre in High Wycombe. They ere totally dishonest, rude and unprofessional. Customer service does not exist and it is impossible to complain and be heard. Will never go there again. A service and MOT which officially should have cost around £100 finally cost £900, following fabricated issues. Which has taught me a big lesson...stay away from Halfords.”

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Posted 9 years ago

“Visited the Taunton store with a view to buying a Fitbit or something similar, eventually found what we were looking for as there were no staff to ask apart from the young lad on the till who was busy trying to serve about 5 people at once, hung around the product location hoping for a member of staff would eventually come over anyway they didn't so ask the lad on the counter for help and he said he would get someone, that someone who was wearing a bandana was serving someone so we waited a bit longer for him to finish, he finished and then to two of them proceeded to have a chat and we were forgotten about so at that point we left, coming from a store Management background I wonder sometimes if anybody from Head Office or higher Management ever visits these stores to see for themselves how badly they operate, still in 5 years time when they've all closed I hope that the Internet doesn't get the blame but it's clearly down to bad Management and poor staff recruiting.”

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Posted 9 years ago

“The customer service line is appalling and they never respond to emails and it's always the customer chasing them for an update. Will never ever use this awful company again”

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Posted 9 years ago

“was very helpfull with deciding which was the right size bike for my daughter”

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Posted 9 years ago

“Went to Halfords Store 0730 to buy a hybrid bike and was served by Josh who was great he couldn't have been more helpful he listened to me as I told him the model of bike I wanted. He let me try out the bike for comfort and size and I was so impressed I bought it. The transaction was 02889, and Josh is a credit to your company and I will be recommending Halfords to my family and friends. Many thanks Sal Matthews”

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Posted 9 years ago

“A girl called Kiran at Halfords kirkstall was first class.Friendly, polite, helpful AND did want I asked her to do without any fuss.Give the Girl a coconut, Five stars AND a pay Rise! Thankyou,Marc Magnanti”

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Posted 9 years ago

“Halfords WOKINGHAM. Fast appointment, excellent service, honest advice. Lifesavers. I had a puncture which was delt with quickly and efficiently at minimal cost.”

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Posted 9 years ago

“What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.”

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Posted 9 years ago

“Halfords trent Vale Stoke on trent. I recently visited this shop and I waited for 10 minutes at the till before paying for my item while staff just walked around. If I hadn't needed my item so bad I would have walked out . I wonder how many people have done that. I will be taking my business elsewhere in future. Bad customer service.”

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Posted 9 years ago

“Sadly customer service leaves a lot to be desired. Customer services do not respond to emails and staff within shops are disinterested.”

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Posted 9 years ago

“Had an MOT at halfords in a car with excellent brakes They failed the car on brake efficiency took it to a garage who said there was nothing wrong with the brakes they took it to another MOT centre who said the "car would pass every day of the week" took the car back to halfords for a retest telling them there was nothing wrong with the car according to the other MOT test centre and they passed it? Halfords customer care have refused to reimburse my costs at the garage. make your own conclusions”

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Posted 9 years ago

“I required a cycle Tyre also an inner tube, so I straight away thought of Halfords. I am not a regular cyclist, so I also required a bit of assistance and a question to be answered. I stood at the counter for some considerable time as two or three of Halfords staff walked bye. Not once did anyone acknowledge me or say that someone would be with me in a moment. Two of the staff stood a few yards from me having a chat and a chuckle about something or other, so I stood waiting. Eventually a young man ( not in uniform )came close enough for me to ask if he could assist me in a purchase. He went off and came back with a tyre, but could not find the price saying that the bar code reader was not working. The fact that he was scanning the code in a North South attitude instead of East West may have been the problem, but what do I know ? He did ask another member of staff for assistance, but was met with a muttered comment about looking the item up on screen. The inner tube was not in stock. I have worked in retail for many years, and still help out even though I am retired, so I feel that I can say to Halfords, that your staff could do well to go on a customer /staff course to learn the basics. A smile of welcome would be a good start. The customer is everything. Get a grip. I will go elsewhere for my inner tube .”

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Posted 9 years ago

“Well I have ordered a battery charger on Friday ...... My order has not even been prosesed yet why no order picking on a weekend ....”

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Posted 9 years ago

Halfords is rated 2.5 based on 1,387 reviews