Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a nextbase 512 g dash cam for my husbands xmas in November when he looked at it at xmas realised it was not what he thought it was ,took it back into the Dumfries branch as it cost £179.00 wasn't sure if they would refund.The two ladies who served me are an asset to your company their customer service was excellent there names were Amanda and Shirley I will certainly recommend this store for there customer relations in this day& age it is a rarity for staff to be so understanding & helpful thanks again ladies first class”

Helpful Report

Posted 8 years ago

“The worse service ever!!! Specially coming from a massive caveman that i think is the superviser or manager. Today i run out of an antifreeze engine coolant, so looking for help i went to Halford in Northwich to buy some, so my car wouldn't let me in the middle of the road.???? So i went inside and I asked for the product and some help with this. I asked to one of the store assistant if she could come with me to let me know if everything was ok, but this caveman sudenly just told her that she couldn't as they are not allow to touch the anticoolant system. I said to him, thats fine i just need the advise and which product i need, becuase i will do this all by myself. At the end the cave man said no, but the store assitant said to don't worry i will help you anyway. And indeed she did help and i bought they one i needed. But suddenly i realised that i needed a funnel so i went back to ask to another store assistant if she could lend me a funnel so i could pour the liquid. The girl said yes no problem i will get you the one we use for antifreeze coolant, so i said thank you, but suddenly this stupid caveman took the funnel out of her hand and told her not to lend me anything even though she told him that the engine was cold already. So at the end i just told to the girl "dont worry i will manage". ???? Anyway it was a really horrible experience ???? i am 6 months pregnant and he was just watching me like idiot going under my car looking for any leak and making my own paper funnel to pour the liquid in. ???????????????? This person should not be working in this place. Its a shame that all his employees are better people than him.”

Helpful Report

Posted 8 years ago

“Visited Halfords in Cambridge today to buy a Torx socket to adjust the rear door latches on my Sprinter van. I was assisted by Louise who couldn't have been more helpful, she came out to the van with me to make sure I didn't buy the wrong size. It was a VERY pleasant experience in customer service, far superior to what I have been subjected to at other branches. Well done Louise, a credit to the store, keep up the good work.”

Helpful Report

Posted 8 years ago

“I Recieved 2 X £15 vouchers when I purchased 2 bikes and was charged £30 for them when I collected the bikes The cost of one of the bikes came down by £30 The manager said I would receive a refund when I collect the bikes but I was told the £30 is for the vouchers. Be wary at Halfords”

Helpful Report

Posted 8 years ago

“Having left work at 6pm on a cold, dark & damp Wednesday evening I noticed that one of my headlights was not working. I drove directly to Halfords at Crewe Retail Park where I had previously seen their "fitting canopy". After explaining my problem in store I was dealt with by Wes, who not only repaired my headlight but advised me of their free winter check which he did at the same time. I found him to be extremely helpful, very thorough and knowledgeable and I would have no problem in recommending the store for the 1st class service I received.”

Helpful Report

Posted 8 years ago

“Ordered a car seat from Halfords on-line. The wrong car seat came through a couple of days later (wrong - as in age group) - not suitable at all. I was advised to send photographs of the wrong seat and a collection date was advised. On this day the wrong car seat was to be swapped for the correct one. The car seat did not arrive, I was given another date, again it did not arrive. I then suggested, I would go to the store myself to swap the car seat. I was told that the correct car seat would be delivered to the store. Again there was no delivery to the store. After being advised to cancel my order totally (this had gone on for 3 weeks ), I was told that I could not have a refund until the first car seat was collected. However, collection could not be arranged until 4 days after my call. What an appalling service!!! I would never recommend on-line service to anyone. Still waiting for a refund - so I might get the chance to buy a car seat so my child can be in the correct car seat for his age and size!!!! Disgusted”

Helpful Report

Posted 8 years ago

“Bought a car battery, but cancelled an order due to wrong delivery option. Spoke to customer service, who advised me all was cancelled, but battery arrived anyway and I was charged. Since this moment for 2 weeks after a lot of conversations and emails to customer service regarding collecting a battery and refund - STILL NOTHING!!! They even don't bother to reply on my emails. AVOID this company if only you not ready for stress and headaches dealing with them!!!”

Helpful Report

Posted 8 years ago

“Brought a pendleton bike in Mar 2016, pre leaving store checks not done, then guy broke a part putting in my car! 6 week check left with a broken gear shift & gears out of alignmnet had to get another store to fix FOC. Then go to order a part after a small collision - 5 working days 4 people & still no resolution. Extremally POOR customer service, no empahy, no common sense, no courtsey calls, no explanations, a whole load of red tape, Selling bikes they cant get the right parts for. DIABOLICAL IS PUTTING IT LIGHTLY - AVOID AT ALL COSTS !!!!”

Helpful Report

Posted 8 years ago

“I experienced a fantastic service at the new Halfords Autocentre on Hook Road in Kingston. I phoned them 30 minutes before they closed after finding both my front light bulbs had gone just as I was about to drive home from work in the dark. They were friendly over the phone and said to come as soon as I could. The whole job was completed within no time at all. They didn't even make any comments about all the rubbish in my car, of which garages usually comment on! A faultless service. I will definitely be using them in the future.”

Helpful Report

Posted 8 years ago

“5 stars for john from colchester branch. never had a better experience at buing stuff! great guy!”

Helpful Report

Posted 8 years ago

“Went to get my battery changed on my Discovery 3. Was told it is not the battery, so I ordered alternator. (Expensive) Next day after charging my battery overnight, car started once, drive for a bit then died, making me think they were correct about alternator. Called RAC, Guy tested battery, told me battery has dead cell, needs to be changed, he tested the alternator for me with volt meter and output was rock solid. Changed Battery, has worked fine ever since. Now have a very expensive spare alternator gathering dust.”

Helpful Report

Posted 8 years ago

“I would just like to say that Gemma at the redditch branch is a absolute star!! She is a credit to halfords. I purchased a electric scooter on click and collect from store and she called me to tell me it was out of stock. She then searched all other stores for me and found one, collected it for me and called to say she had it in store for me now. Fantastic customer service and she should be awared for this, there is not many people who would go out there way for others. A credit to the company!!! Excellent service x”

Helpful Report

Posted 8 years ago

“My husband went into the Reading Rose kiln lane store, and the staff were rude and unhelpful. After speaking to many people everyone agrees it should close down”

Helpful Report

Posted 9 years ago

“Recently had to have car bulb replaced. Went to Halfords at Sutton Surrey. A very professional service done by a fitter Tracey. She was quick and efficient. Done in their open car park, was dark, cold and pouring with rain. This adverse weather did not detract from her polite and cheerful disposition as she got on with the job, and even took the extra step of checking the other car bulbs. I would thoroughly recommend this branch and their staff, for a job well done.”

Helpful Report

Posted 9 years ago

“Just had a Rover 75 headlight bulb fitted.quickest, I have seen it done. Great Work from Halfords Truro”

Helpful Report

Posted 9 years ago

“Ordered bronze bicycle service + change of one wheel. When picking up the bike, brakes and gear didn't work properly. After the employee told me that this is within their standards I couldn't believe it! After 45 min waiting time he adjusted it, but after 2 days problems have appeared again. Very disappointed!”

Helpful Report

Posted 9 years ago

“I am disabled following injury working in the emergency services and was struggling to get into my local Halfords 7 miles away at Arbroath. Mike at the branch went out of his way, literally, to drop the item off to me in person on his way home from work. I don't think this is a regular or official service. However, it does show how very decent the team at Halfords are. Thank you from the heart. P.S, I think Mike deserves a modest raise”

Helpful Report

Posted 9 years ago

“Fantastic service at Burgess Hill Halfords today. Andy was so helpful and knowledgeable with helping us buy a car seat for my granddaughter . He checked it was suitable for our car , checked our granddaughter was happy in the seat . He spent time explaining and ensuring we were happy with the seat . Totally recommend this wonderful service . Left with the knowledge that our granddaughter is safe and happy . Thank you Andy and Burgess Hill Halfords .”

Helpful Report

Posted 9 years ago

“I ordered a childs car seat, and paid a fee for next day delivery. They failed to deliver it eventually we rang them and they told us it would be delivered in three days time! We cancelled the order, and purchased it elsewhere. However three days later they delivered it to our neighbour. We rang and told them and they stated WE would have to return it. I explained this was not our problem, it was all their responsibility. They then disclosed they had not refunded our credit card when we cancelled the item and were not going to do so until we returned the seat that they had delivered to our neighbours, they said they would collect it but only from us and we had to go online and fill in a returns note! Further having wasted a whole day waiting for a delivery they expected us to wait another day for a courier to collect it. They seemed unable to understand as we had cancelled it three days before delivery it was not actually our problem. Paul Cook”

Helpful Report

Posted 9 years ago

“Tried twice to collect a parcel delivered by DPD, it was held to ransom for either a passport or drivers licence - I didn't have either just cards like the other shops accept. Explained not everyone holds a drivers licence or a passport plus Halfords are not border control and if a parcel can be left with a neighbour then why photo id?? What are they checking it against?? Anyway, DPD advised Halfords to get parcel sent back and use a different shop that wasn't so strict. Twice in one week that myself and my husband have been put off the Harlow branch - him through incorrect car advice. Will be going elsewhere in the future”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,387 reviews