Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Fantastic service at Burgess Hill Halfords today. Andy was so helpful and knowledgeable with helping us buy a car seat for my granddaughter . He checked it was suitable for our car , checked our granddaughter was happy in the seat . He spent time explaining and ensuring we were happy with the seat . Totally recommend this wonderful service . Left with the knowledge that our granddaughter is safe and happy . Thank you Andy and Burgess Hill Halfords .”

Helpful Report

Posted 8 years ago

“A terrible, very expensive visit to Halfords Autocentre in High Wycombe. They ere totally dishonest, rude and unprofessional. Customer service does not exist and it is impossible to complain and be heard. Will never go there again. A service and MOT which officially should have cost around £100 finally cost £900, following fabricated issues. Which has taught me a big lesson...stay away from Halfords.”

Helpful Report

Posted 8 years ago

“Visited the Taunton store with a view to buying a Fitbit or something similar, eventually found what we were looking for as there were no staff to ask apart from the young lad on the till who was busy trying to serve about 5 people at once, hung around the product location hoping for a member of staff would eventually come over anyway they didn't so ask the lad on the counter for help and he said he would get someone, that someone who was wearing a bandana was serving someone so we waited a bit longer for him to finish, he finished and then to two of them proceeded to have a chat and we were forgotten about so at that point we left, coming from a store Management background I wonder sometimes if anybody from Head Office or higher Management ever visits these stores to see for themselves how badly they operate, still in 5 years time when they've all closed I hope that the Internet doesn't get the blame but it's clearly down to bad Management and poor staff recruiting.”

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Posted 8 years ago

“The customer service line is appalling and they never respond to emails and it's always the customer chasing them for an update. Will never ever use this awful company again”

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Posted 8 years ago

“was very helpfull with deciding which was the right size bike for my daughter”

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Posted 8 years ago

“Went to Halfords Store 0730 to buy a hybrid bike and was served by Josh who was great he couldn't have been more helpful he listened to me as I told him the model of bike I wanted. He let me try out the bike for comfort and size and I was so impressed I bought it. The transaction was 02889, and Josh is a credit to your company and I will be recommending Halfords to my family and friends. Many thanks Sal Matthews”

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Posted 8 years ago

“A girl called Kiran at Halfords kirkstall was first class.Friendly, polite, helpful AND did want I asked her to do without any fuss.Give the Girl a coconut, Five stars AND a pay Rise! Thankyou,Marc Magnanti”

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Posted 8 years ago

“Halfords WOKINGHAM. Fast appointment, excellent service, honest advice. Lifesavers. I had a puncture which was delt with quickly and efficiently at minimal cost.”

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Posted 8 years ago

“What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.”

Helpful Report

Posted 8 years ago

“Halfords trent Vale Stoke on trent. I recently visited this shop and I waited for 10 minutes at the till before paying for my item while staff just walked around. If I hadn't needed my item so bad I would have walked out . I wonder how many people have done that. I will be taking my business elsewhere in future. Bad customer service.”

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Posted 8 years ago

“Sadly customer service leaves a lot to be desired. Customer services do not respond to emails and staff within shops are disinterested.”

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Posted 8 years ago

“Had an MOT at halfords in a car with excellent brakes They failed the car on brake efficiency took it to a garage who said there was nothing wrong with the brakes they took it to another MOT centre who said the "car would pass every day of the week" took the car back to halfords for a retest telling them there was nothing wrong with the car according to the other MOT test centre and they passed it? Halfords customer care have refused to reimburse my costs at the garage. make your own conclusions”

Helpful Report

Posted 8 years ago

“I required a cycle Tyre also an inner tube, so I straight away thought of Halfords. I am not a regular cyclist, so I also required a bit of assistance and a question to be answered. I stood at the counter for some considerable time as two or three of Halfords staff walked bye. Not once did anyone acknowledge me or say that someone would be with me in a moment. Two of the staff stood a few yards from me having a chat and a chuckle about something or other, so I stood waiting. Eventually a young man ( not in uniform )came close enough for me to ask if he could assist me in a purchase. He went off and came back with a tyre, but could not find the price saying that the bar code reader was not working. The fact that he was scanning the code in a North South attitude instead of East West may have been the problem, but what do I know ? He did ask another member of staff for assistance, but was met with a muttered comment about looking the item up on screen. The inner tube was not in stock. I have worked in retail for many years, and still help out even though I am retired, so I feel that I can say to Halfords, that your staff could do well to go on a customer /staff course to learn the basics. A smile of welcome would be a good start. The customer is everything. Get a grip. I will go elsewhere for my inner tube .”

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Posted 8 years ago

“Well I have ordered a battery charger on Friday ...... My order has not even been prosesed yet why no order picking on a weekend ....”

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Posted 8 years ago

“Ordered a bike to be ready for Friday afternoon ready for a weekend of cycling. Absolutely no contact to say by bike was ready - received an email and text saying goes they'd let me know when I could pick the bike up. Had to cancel my plans as no bike! Tried using their chat service to see what was going for on, was told they couldn't help me and I'd have go contact by local store. Thanks but will just order it somewhere else!”

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Posted 8 years ago

“The product they sold me was great, they were really good at giving advice. However in the store I bought it from the fitter was not there so I visited another store and they couldn't do it either! This is very annoying”

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Posted 8 years ago

“Wanted to purchase 2 or 3 cycle accessories from the Olive and Orange Orla Kiely range, which aren't cheap! None in my local store so checked online and no stock of the pannier bag I needed, tried phoning customer services for an hour but no answer so emailed and enquiry which they didn't respond to until the following week telling me what I knew already - they are out of stock!! No offer to let me know when it becomes available again, no offer to check local stores, nothing! Waited a week for that! So annoyed I'm going to leave the whole purchase now, it's taken away the whole appeal of buying them in the first place!!!”

Helpful Report

Posted 8 years ago

“Halfords cold-called me (having been a customer over previous years) offering MOT & Service. Agreed to book on basis of price of £160. 10 mins later they call back saying they had input wrong customer details in computer (Data Protection Act?) and price would now be £180. Agreed and kept booking. Took car in to Halfords, BARKER STREET, NORWICH branch, WHICH WAS IN GOOD WORKING ORDER WITHOUT ANY PROBLEMS at appointed time and was met by a male person (who I believe is the new manager) who inflated the price up another £22 which they had 'forgot' to include in the quote and took great glee in informing me there is no appointed time and its just a 'drop off time'. I noticed this happened to several other customers so it appears to be a deception Halfords use. Left car with this outfit and unexpectedly received a call saying items of work needed to be done as it had failed MOT being brake discs & pads and wheel bearing which would come to over £700 i.e. a total rip off. I agreed as felt held to ransom to get MOT completed. Paid in full thinking all of the 'required' work had been done. Later after I had left the branch and got home I noticed another alleged problem with a 'broken breather pipe' had been noted as 'requiring' work. However, for reasons only Halfords can explain, they did not even mention this when I picked car up, despite paying over £700 for the other work which may not even have needed to be done. Next day I discovered exactly what this unprofessional had done. Was driving and noticed SMOKE coming from under the bonnet and TOXIC FUMES into car. I had to call the RAC who identified the problem as being a broken breather pipe. IT IS CLEAR FACT THAT HALFORDS BROKE WHILE CARRYING OUT THE SERVICE. RAC, in a brief look at my car, also noticed other issues which Halfords had not even spotted at the service. I made a complaint via email then chase up phone call to their contact centre. Halfords staff were rude, arrogant and did not want to know about putting right THE DAMAGE HALFORDS HAD CAUSED TO MY CAR or the other issues raised with them and FAILED TO PROVIDE ANY ANSWERS. I was lied to and told manager would call back but they did not do so. You would have thought at the very least they would have apologised, if only for the danger & distress, they caused but unfortunately no such apology was forthcoming and I even had some charmless man put the phone down saying he had nothing further he could say and other customers calls were now important. They have ripped me off, damaged my car (which will now cost even more to put right and will have to take to a proper professional garage). THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This will now be a matter for Trading Standards and further action. PLEASE BE AWARE AND DO NOT TAKE YOUR CAR TO HALFORS AUTOCENTRE, BARKER STREET, NORWICH - THEY HAVE PROVEN THEY DO NOT LIKE PESKY CUSTOMERS.”

Helpful Report

Posted 8 years ago

“I wished to make an online purchase, as they allegedly had a good offer on which seemed to keep changing. Not able to get delivered and no shops with the sat nav within 50 miles, no matter which i picked. I repeatedly emailed Halfords about this and they could not even be bothered to respond to me. Customer services are a joke......it's not even as if Halfords are cheap which makes the "offers" they had more suspicious”

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Posted 8 years ago

“I would like to raise a complaint firstly about the amount of time you have to wait to speak to Halfords customer services, which you should have a ring back service if you cannot take phone calls. Then after visiting your Congleton store last Monday and being advised about a hybrid bike by the manager, I purchased the Carrera Subway bike with the service package and some accessories totalling £350. I was told that I would get a phone call on Wednesday/Thursday to collect the bike, which never happened apparently the phone system was not working correctly, but the Manager never thought of using his mobile phone to inform customers. Then I called into the store on Sunday after being away for the weekend to find that my bike was ready after the PDI check, so I took it home. When I tried to ride the bike the chain was jumping off the crank which I found very dangerous, it was very lucky that I was not on a main road, which could have been more serious. I have just spent 2 hours this morning with Craig who has changed the chain and done numerous adjustments to the gears which finally have resulted in the bike changing gear with out the chain coming off. Also while I was there a lady came in with her rear tyre hanging off after picking her bike up this weekend. Craig is waiting for the third incident to arrive shorlty. The PDI was not carried out correctly and I have little faith with the service plan, I have paid for being carried out properly going forward. This was not a cheap or expensive purchase for a bike, but I feel that Halfords need to address the seriousness as this could lead to someone being injured.”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,361 reviews