Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,396 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Ring smart charger used it twice the second time it didn`t work. Halfords replaced it I used the replacement twice and second time it went wrong Halfords won`t replace it as it is over 12 months old. I bought an Aplollo gents bike for £199 and a ladies bike for my wife also £199 the week after they were selling them for £99 each. Also the bike is the wrong size for me and I can`t ride it. I bought their top socket set and the ratchet handles all broke the first time they were used. The promised replacements never materialized. I can`t say anything else bad about Halfords as I no longer shop there!!! I would advise you to be the same!! Halfords are welcome to contact me about these issues if they care!”

Helpful Report

Posted 10 years ago

“Ordered a bike on line.... Got message back to confirm. I Phoned Halfords at Kingston park Newcastle to double check "yes sir it's ready for you" I said I'll be in later to collect it. They rang me 3 hours later to say they didn't have 1 in stock. ( have they sold it to someone else?)Dissapointed n disgusted... I'll not be using them again.”

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Posted 10 years ago

“Phoned Halfords Stamford to book my "nextbase dashcam" for hardwireing to my car, fitter booked me for 10.30am Friday 26th June,got there early (10.15am} only to be told the fitter does not start until 11.30am??? after complaining a fitter arrived at 11am, he then proceeded to dismantle my car (Jag xf) looking for a live feed only to fail on both the passenger and drivers side, by 1pm he gave up put my trim back and said we have your number when I have spoken to our electrical supplier we will phone you and arrange for you to call in. By the 1st July I got fed up waiting for his call so phoned only to be told sorry the fitter is not in today I will get him to phone you on the 2nd?? yes you guessed right no phone call so far( Sunday 5th July 10.30pm) On Saturday the 4th July I asked my neighbour (chief mechanic at Vauxhall Melton) to look at it, it took him about 10 mins to complete the job. WOULD I USE HALFORDS AGAIN, NEVER A VERY UPSET EX HALFORDS CUSTOMER Alan Hunt”

Helpful Report

Posted 10 years ago

“Been trying to get a car radio fitted as a birthday present for my wife. Went into halfords in Crewe where a helpful gentleman talked me through the options, the kit needed etc. After discussion with the family decided to go ahead so phoned the store to make arrangements. 2 days of 'the fitters on a job can I take your number' later (never received a call back) or 'he's gone home he starts at 9 or 11 i cant remember' I finally got to speak to someone who took some details and said I will ring you back in 15 mins. half an hour later I finally gave up phoned a different store was answered within 10 rings (rather than the customary 5 mins) and booked the fitting. its a longer drive but probably safer.”

Helpful Report

Posted 10 years ago

“Re: Your Halfords store in Maidenhead Retail Park, Stafferton Way. We visited this store today and was served by George in the Bikehut Department, This young chap was so very helpful we could not fail to be impressed. In fact we will be back there early next week to have the gas checked on the air-con. Well done Halfords/Bikehut for employing such helpful and knowledgeable staff.”

Helpful Report

Posted 10 years ago

“Took our daughters bike to Halfords at Netherfield in Nottingham as we needed a quick service before her 'Bikeability' course at school. The rear brakes were not working fully and the front gear gog not engaging properly. Ideal. They have a £30 service that does just that, brakes and gears! Except it doesn't. The bike has come back with no discernible difference, Absolutely appalling. There is no sign that ANYTHING has been done and the staff member who happily took my wife's money did not mention any problems with the gears or brakes that remained. We don't have time to get it sorted but I will not allow my daughter out on it, she will have to do 'Bikeability' on her older brothers bike!”

Helpful Report

Posted 10 years ago

“I would like to inform people of how bad my experience was with Halfords instore, online and customer service has been on a recent attempted purchase so as to warn other potential customers as to the incredibly poor service that may be expected when purchasing from Halfords. To summarise I bought items through Halfords Ebay a couple weeks ago. I was informed via the Ebay App that my items were ready for collection. I travelled to the store expecting my items to be ready for collection but ended up waiting for 30 minutes which meant I missed my dental appointment. I was told that ebay were at fault at first and that they would get the items re-ordered and they would let me know when they had arrived. I was called 4 days later and told that my items were ready for collection again. Again I travelled to the store and once more was left waiting 20 minutes for items that they searched for and could not find. I was told that it wasn’t their fault again and that Halfords ebay is not the same as Halfords (they use the same name and logo and have the same customer service though). I then waited a further 10minutes to receive a refund on my items and left the store to call the customer service people to explain the situation. They did attempt to call back and left a message. When I got home I checked the total I spent on ebay and found they had short changed me when refunding the amount instore. I spoke to the customer service line again on Monday and have been told after suggesting they make a donation to charity to make up for the inconvenience caused that they would compensate me with 10 pounds plus a 40p per mile refund. When I asked about the 2 and a half hours of my time wasted, they said they couldn’t do anything and this is how they resolve all customer complaints. I really feel as if Halfords haven’t taken the issue of wasting peoples time as if you look at the feedback on their ebay account it seems it is an ongoing issue of people being told their items are ready for collection but aren’t there. Other people have complained on the other negative feedback comments of struggling to get a refund on their mistakes in the past also. I used to think Halfords actually cared about their reputation, but I have been left absolutely infuriated by their apparent lack of valuing a regular customer. I have already found other outlets for all the items I needed and the other regular items I would buy from them.”

Helpful Report

Posted 10 years ago

“i bought a car stereo from halfords. The customer service at my local halfords is rubbish as theres always noone around on the tills and you have to go look around for them. I was told my car stereo was compatible with my car when i bought it and i was told that they wouldn't accept refunds on car stereos? so i decided to make sure it was the right one and i asked him to make sure it would be compatible with my car. when it came to fitting it we first tried fitting it in the halfords carpark just incase we needed help, i asked one of the employees for some help and he told me he would go check on his computer and come back. I was waiting for ages and he didn't even come back. Secondly Due to it not being compatible i had to buy several different wires and get it professionally fitted and that cost me twice as much. I now have it installed in my car and also need some separate wires to get the radio to work...I've never been so annoyed.”

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Posted 10 years ago

“Went there to repair poorly done work from another Halford Autocentre a few months ago. They identified the problem and I owe a huge amount of thanks to one of the young mechanics there who personally showed and explained to me the issue and managed to ensure that I could drive home.”

Helpful Report

Posted 10 years ago

“Halford's Staff were helpful getting me to spend money on a roof box and bars. As soon as the money was in the till, i was abandoned, not even an offer to get to the car park with large boxes. With young child in tow, i missed out on the joy and nice feeling of having bought something, expensive and useful, but left feeling angry and resentment as fitting the thing in the car park (only option to get it home) was tricky and child couldn't be left alone with offer of assistance from the staff not apparent. They just wanted my money. Well done. You'll get no more.”

Helpful Report

Posted 10 years ago

“My car failed MOT because they found some issue with my brakes and list of other problems. I took my car to another garage and it passed without any problems. I have been told that Halfords just did not want my car to pass MOT. Bunch of idiots.”

Helpful Report

Posted 10 years ago

“I took my car for mot at the Portsmouth branch after it had failed it's test at another garage after I'd repaired all the faults I took it to halfords as it was nearer, only to find to find a a new list of things they said needed doing !!, And a nice big list of extortionet prices to rectify very miner things , Not impressed”

Helpful Report

Posted 10 years ago

“Excellent t customer service from the bradford branch. All members of staff were extremely friendly and understanding of the urgency of our car being booked in. They could not have done more to help us. Would definitely recommend them.”

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Posted 10 years ago

“Took them so long to find someone to actually start a chat with me then took them long enough to reply my query just to ask me for the product number. Then when my response got a little delayed, they ended the chat!!! This is actually unacceptable. I waited so long and yet I didn't get my query sorted.”

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Posted 10 years ago

“Absolutely shocking. Orpington branch attempted to defraud me out of £540 on a bike. Member of staff told me he couldnt refund the bike but 'trust him' come back a day later and he will refund it without me walking out with the bike or any proof. Then i find the members at Orpington were all sacked that day!! Customer service awful and trying the distance themself from the situation. Halfords Orpington steer well clear, complete con artists and Halfords as a company are awful.”

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Posted 10 years ago

“went into the bexhill ravenside branch today to buy a bike. had a particular one in mind as saw it on their website. i was the only customer in there 2 young lads behind the desk chatting, not on the phone or serving were not interested, no acknowledgment or coming over to see if i wanted help. another customer came in for a bit.. same treatment and he left. after about 15 mins i had seen enough, this branch does not want or deserve the business. dread to think how many sales they are losing. will get a bike elswhere... your loss halfords”

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Posted 10 years ago

“Battersea branch :they just dont want to work ! Slow and painfull experience ! Its just like they are doing me a favour and not the opposite. The lady at the cashier looked at me as if I was entering her house with muddy shoes. Terrible costumers service. Incompetents.”

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Posted 10 years ago

“Staff at Hastings store very helpful .. Couldn't do enough for me .. Bought a crossfire hybrid bike , built it in store , set it up perfectly so I could ride away on it :))”

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Posted 10 years ago

“Had a problem with the front disc brake on my boardman c x cycle. The asst manager, "Danny" at my local kingston park branch, could not Have been more helpful. He had a very good cycle knowledge, and was most Attentive. His rise to senior management should not be delayed. Ron from gosforth.”

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Posted 10 years ago

“Recently I reserved 4 individually packed spark plugs on the halfords website to collect in store. When I arrived at the store I was told the individually packed spark plugs were not available. My only option was to purchase a 4 pack of the exact same item for twice the total price. Halfords were not willing to honour the price I was promised online nor did they try and resolve my official complaint. Please keep in mind when reserving items on the Halford's website that you may be charged more than you were promised.. -- ref:_00D20CMz._500w0mr1TL:ref”

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Posted 10 years ago

Halfords is rated 2.5 based on 1,396 reviews