Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Nice to have around, but not the cheapest”

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Posted 11 years ago

“instore services are appalling.I have sent an email yesterday 10.50am and still no reply.Please reply & show so professionalism.”

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Posted 11 years ago

“Excellent service by Chris at Halfords yesterday”

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Posted 11 years ago

“10/10 Customer service from Halfords today got me the part I needed very quickly & staff very helpful”

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Posted 11 years ago

“best service ever received today, quality bike, brilliant customer service”

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Posted 11 years ago

“Amazing customer service from Frazer at halfords”

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Posted 11 years ago

“Amazing customer service from halfords”

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Posted 11 years ago

“loving the service from staff in meltonmowbray.”

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Posted 11 years ago

“halfords great customer service there today at Hermiston gate Edinburgh. Really helpful man.”

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Posted 11 years ago

“I must say halfords staff service is spot on. Its not often I dish out praise mind!”

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Posted 11 years ago

“Halfords are not the solution for good customer service a tad frustrating...order not chased up...two weeks overdue....still waiting”

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Posted 11 years ago

“I received exceptionally good customer service in your Llanelli store this evening. Thanks :-)”

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Posted 11 years ago

“that was close! Simon from customer service just saved your Bletchley store after they didn't book in an order correctly.”

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Posted 11 years ago

“New lightbulbs bought and fitted in the car courtesy of the guy at halfords! Top customer service Halfords”

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Posted 11 years ago

“great customer service yesterday from lady in your Andover store who fitted my lightbulb in my Audi TT not easy job ThankYou”

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Posted 11 years ago

“Decent customer service job at Halfords.”

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Posted 11 years ago

“great customer service from Alistair at your White City retail park branch”

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Posted 11 years ago

“Nice to have a car that no longer sounds like a spitfire when I'm driving. Great customer service from Halfords uk halfords in oldbury”

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Posted 11 years ago

“Big shout out to staff at your Banbury branch, Tasha on the checkout and Alastair the fitter - first class customer service!”

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Posted 11 years ago

“Great customer service from the friendly staff at the Halifax Halfords uk again today. Big thanks to Tom for changing all my bulbs!”

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Posted 11 years ago

Halfords is rated 2.5 based on 1,361 reviews