Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Great product, installed in a timely fashion”

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Posted 3 years ago

“Managed to fit us in pretty quickly, installer was great and kept his comms up through the job”

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Posted 3 years ago

“cccccnnnnnnnn”

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Posted 3 years ago

“Great communication throughout. From the time I contacted them to the end. Had a little redoing with my vinyl, but the boss was straight onto it. Very very happy with my purchase and with the company. Have recommended to friends.”

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Posted 3 years ago

“Great carpets. Easy communication and good finish.”

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Posted 3 years ago

“Great to work with, would highly recommend!”

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Posted 3 years ago

“Very satisfied with end result, even tho there was a delay in laying. Did understand the problems.”

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Posted 3 years ago

“Harrison’s Carpets we’re prompt in coming to the house to sample, measure & quote. Quote wasn’t quite as good dollar wise, as I was led to believe but we are very happy with the sumptuous look and feeling of the carpet. It’s absolute bliss! The carpet layers used were efficient, professional people that we felt very comfortable with in our home. Sadly, Harrison’s do not provide a mat binding service for left over carpet, which other providers include and this was disappointing. However, the independent carpet layers were able to give me the details of a binder who was very reasonable & did a wonderful job. Overall, yes we would use Harrison’s again and are happy to recommend them.”

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Posted 3 years ago

“Great service from initial consultation visit to laying of our new vinyl. Prompt, friendly, informative, great quality service, and who did what suited us. We have been very pleased with Harrison’s when we have used them previously for new carpet, drapes and blinds and are our now our first choice.”

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Posted 3 years ago

“Booked in stock carpet with 3 week delay for install. 3 weeks later, no carpet, no communication, cancelled order.”

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Posted 3 years ago

Hi, Thank you for taking the time to give us your feedback. I can see that there were some delays with your product. The manufacturers had advised us that there was going to be a further 2-week delay, on a 3-week lead time that was intially anticipated on your product. We are very sorry about this, we continue to experience shipping delays as do many other companies. I see that you asked for a refund and I am glad, that despite the product having already been ordered, we were able to accommodate you in this instance. We wish you well. Kind regards, Customer Care

Posted 3 years ago

“Fabulous friendly service from start to finish. Highly recommend.”

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Posted 3 years ago

“All people involved were very customer focused and provided what was required. Amanda provided excellent verbal contact. The Carpet layer and door trimmer was warm, friendly and accepting of the residents and their situation. Fast efficient workers.”

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Posted 3 years ago

“Great to deal with.”

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Posted 3 years ago

“WATCH OUT for this company! They failed to deliver business/job as agreed but they made it my fault and took $50 from my deposit which it was against my wish, not in line with their policy and not according the CGA. In another way they stole $50 from me!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, this sounds concerning and I am sorry that there has been some sort of issue here. I will be contacting the Business Owner directly to hear an account of the job. Please feel free to contact us should you want to discuss this further. Kind regards, Customer Care

Posted 3 years ago

“Dave and his team provided a very friendly, fast and efficient service. We were very pleased with the end result and would definitly recommend them and use them again in the future.”

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Posted 3 years ago

“This is the second time we have used Harrisons (Dave, Wendy and Dane). As always a great experience, Dane is a trooper turns up on time, works hard and does a great job. Nothing too much trouble for Dave with advice on ideas, popping round to check that everything is ready to ensure a smooth fitting. Wendy keeping the communication going, both Dave and Wendy provided great help and support throughout the process, including working with our house insurance provider. Happy to provide 5 stars.”

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Posted 3 years ago

“Excellent professional service!! Would highly recommend!”

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Posted 3 years ago

“Awesome customer service. Shane was great in helping us choose our carpet and vinyl planks. The installers were wonderful and got the flooring down quickly and with no fuss. Love my new floors.”

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Posted 3 years ago

“My experience with my salesperson from Harrisons (Kelly) was professional and 'perfect' at all times. She was extremely professional (as was Tracey from admin - forgive me if I have the name wrong). I am a somewhat 'hard to please; customer and all in all, my experience with Harrison's was superlative. I would recommend Harrisons again to anyone I knew who was looking for products in their sales range.”

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Posted 3 years ago

“We are very happy with the carpet and the service Harrisons supplied. We were in a hurry to choose the carpet and get the carpet laid. Harrisons had a cancellation and they put us forward for an early installation. We are very pleased with our moderate budget wool carpet. Thank you !”

Helpful Report

Posted 3 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews