Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, Auckland
Rating: 4.47

4.5 Rating 1,030 Reviews

87 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.5

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had issues with the power board and battery and it was a process of elimination, as both were changed out. Just had a charger installed in the garage and trips the switch every time we charge the car so the installer coming back to correct it next week. For expensive, top of the range products a bit dissapointing.”

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Posted 1 year ago

“Sarel and the team at Harrisons Whangarei were fantastic to deal with. From specifying the system to installation, the process was easy. They know and understand their products capabilities and have years of experience in solar installations, which gave us confidence and peace of mind knowing that we were getting the best bang for our buck. If you are contemplating installing solar on your place, give Harrisons Whangarei a call.”

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Posted 1 year ago

“Thank you Adrian and Wendy Stuart, for helping us, when we needed help with our Solar System.”

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Posted 1 year ago

“Installing your solar panels was the best decision we ever made! We virtually have no electricity bills.”

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Posted 1 year ago

“Easy to deal with and quick to resolve any issues.”

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Posted 1 year ago

“A very easy, stress free install of the solar system to our home.”

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Posted 1 year ago

“Great service & customer care. From the point of sale to install the team were fantastic and made the process smooth, assuring us that we were making the right decisions for our situation throughout.”

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Posted 1 year ago

“I reached out to Harrisons for a quote, on the advice of a friend who used them to install a solar PV array, but they refused to meet with us, on our schedule. We are busy people with limited time and I offered them a 2 week window but they just couldn't seem to hit it. My view is that if you can't meet my schedule, them my business must not be good enough for you. I assure you, my money is good and another contractor can attest to that emphatically. Too bad you couldn't meet with us. We never made it past your receptionist.”

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Posted 1 year ago

Hi, Thank you for your feedback. I am very sorry that we were not able to meet your expectations. We have had some very busy, popular campaigns this year and the business owners have been extremely busy. I can see that we offered you several options for appointments but you were unavailable for those and had some tight timeframes that you were working within. Again our apologies that we were unable to meet your expectations. Kind regards, Customer Care

Posted 1 year ago

“solar panels have been installed, but poor communication, long delays and no follow-up. Still waiting for power hookup 2 months after installation. Would not recommend.”

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Posted 1 year ago

Hi Ian and Wendy, Thank you for bringing this to my attention. I will contact the Business Owner immediately and investigate what is happening. Kind regards, Customer Care

Posted 1 year ago

“very helpful, professional, great communication.”

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Posted 1 year ago

“Great product and very impressed with responsiveness and installation. Highly recommended.”

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Posted 1 year ago

“Thanks Harrison’s Hawkes Bay for another great team effort in installing our Tesla Battery. This completes our solar setup after installing solar panels with them 4 years ago. The great experience has continued even through a change in franchise owners. Our installer Phil also did our panels. The team are very prompt, personable, knowledgeable and communication is excellent. We are very impressed with the battery performance to date, with it’s self learning algorithms making the most of storing energy and exporting where necessary to make it as efficient as possible to save you money. Combined with the Contact energy Good Nights free power plan from 9pm to 12am to top up your battery for free each night we can already see even more cost savings beyond what we had with panels only. We compared many other solar battery systems prior to deciding on the Tesla. Although not the cheapest, it is by far one of the most superior in sophistication and technology making it one of the best currently available in NZ. If you are considering solar at any stage contact Laura and her team at Harrison’s HB to provide you with a very competitive price and superior service.”

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Posted 1 year ago

“From the initial contact to completion everything went smoothly. Laura and Jennifer were excellent to deal with and communicated with me the whole way through. The installers were amazing. Would highly reccomened using Harrisons for your solar power.”

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Posted 1 year ago

“We put Solar panels on the roof of our Marae, which were promised to reduce the bill. At the time, we were not advised that this would raise the price of the main power that we were billed each month and that without a battery there was no real point of having solar panels. Now, that may make sense now!! BUT this was not explained to us four years ago when we purchased the solar panels. We were promised free to cheap power. This has not happened and since then there was no real attempt to help us with our concerns when our power went up. We would not have purchased solar panels, but the person who sold them to us did not care much for our needs. Made the sale and then vanished!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I see that one of our other Business Owners has been out to see you and explained how the system works at the end of last year. I will ask them to contact you again to help you further. Kind regards, Customer Care

Posted 1 year ago

““The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.” I posted this 6 months ago. I was called a couple of days after posting this review by the Harrisons team. They were very apologetic for my experiance and offered to install a hot water timer for me, free of charge! They also set me up on the Ap to monitor my solar. Since that call 6 months ago I have heard nothing further inregards to the hot water timer. I still have not received my fly buys points.”

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Posted 1 year ago

Hi John, Thank you for your feedback, I will investigate this immediately. Kind regards, Customer Care

Posted 1 year ago

“Good communication. Took note of constraints, timing etc. Excellent process overall.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Have had a 4.2kw system for 5 years now. Producing between 5 and 5.5 MWH per year. I installed a 5KW SolarEdge Inverter so that I could expand to 6kw of panels as the price of power increased. I also installed a SolarImmersion device which isolates the hotwater tank from the grid for all but 2 hours per day and any surplus power is sent to the hotwater tank instead of going to the grid. Works great in the summer and provides close on 100% self consumption in the winter. June and July I use the boost button to connect to the grid for an extra hour each night. The system has worked flawlessly for 5 years. Am looking to move to Christchurch in a year or so and will get solar installed on the new house. With 5 years experience I will go for a Fronius string inverter instead of the more expensive SolarEdge with optimisers so that most of the money is spent on panels on the roof where it counts, On the whole very pleased.”

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Posted 1 year ago

“We always wanted to get solar panels, with Harrisons Solar based in Tauranga, the all processes was nice and easy, lovely customer service clear information. Great product. Thank you so much!”

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Posted 1 year ago

“The best thing we ever did was to get solar! The savings have been amazing and we are doing our bit for the planet. Harrisons were amazing to deal with and affordable, thank you!”

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Posted 1 year ago

Harrisons Solar is rated 4.5 based on 1,030 reviews