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Harrisons Solar Reviews

4.5 Rating 1,051 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,051 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.2 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Kevin And Michelle
Verified Reviewer
“The best thing we ever did was to get solar! The savings have been amazing and we are doing our bit for the planet. Harrisons were amazing to deal with and affordable, thank you!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Excellent walk through of different technical & cost options. Company well stocked to avoid supply chain issues Very fast contractor Couldn’t be happier”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“We used the outfit in hawkes bay 2 years ago, i can tell you the job was a balls up, the service was bad and they had to sent somebody new to do the installation all over again as unison wouldn't sign the safety compliance ( the way it was installed was dangerous.) We also bought the catch power to warm our water.It actually wasn't installed and was sitting on 1 of my shelf, we had to call them to get it installed way after the job was finished. And now, aftsr installing a big water cylinder, 3 people living at home, we have enough warm water for 2 showers a day.Noone explained to us how to use it and it's not doing its job. I am very very disappointed with solar panels and with a big bill left to pay I feel cheated, the most useless thing I ever bought in my life and Harisson are hopeless, or at least their subcontractors here in hawkes bay. they take your money and then no follow up (except to suggest we use them every year to clean our panels and give them more money), if I could have I would have put 0 star. I was very pro solar panel,not anymore. I wouldn't recommend putting solar panel and definitely not using Harison outfit.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your Solar experience. I will discuss this with the business owner to understand all the issues that occurred. Kind regards, Customer Care
Posted 2 years ago
Anonymous
Verified Reviewer
“Waste of time new plymouth branch they won't sell single solar panels to customers they would rather rip you off with an expensive system. They are not rv friendly.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. RV's, caravans, boats are not our market. There are companies that specialise in this product and they would be better suited for your needs. Our product is not designed for that type of use and to buy a single panel from us would not be covered by warranty and irresponsible of us to sell to you. Kind regards, Customer
Posted 2 years ago
Rosco
Unverified Reviewer
“What with all the hype, the google searches that state: Harrisons Solar - West Coast | Westport | Greymouth | Hokitika this company offers NO SERVICE to the West Coast region at all; there is nothing, nil, zero. I spent an hour going through the online request-a-quote bulldust, only to receive a call telling me they have no service agents in the West Coast and if one becomes available they will advise me. You advertise as the largest solar provider in NZ yet you walk away from an entire region? What the hell is wrong with sending someone a few times a month from Christchurch, Nelson, etc to provide a service.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am sorry that this has caused you such frustration. We continue to strive to find good Business Owners to cover all regions but this is not easy. We also need to find installers for these regions as well and again this is not easy. We do have Business Owners in Christchurch and Nelson but they are completely snowed under covering their own regions. Always looking for new people if you think that this is something that you would be interested in or know someone in the area. Kind regards, Customer Care
Posted 2 years ago
Anonymous
Verified Reviewer
“NO contact over 6 weeks, spoke to agency 4 times still nothing, would not reccomend this company to have any work done. VERY POOR!!!!!!!!!!!!!!”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am sincerely sorry that the Business Owner has not come back to you. We value our customers and this is not acceptable to us. I will be following up with the Business Owner myself to see why this has happened. Kind regards, Customer Care
Posted 2 years ago
Deb
Verified Reviewer
“We recently had a solar system installed complete with Tesla battery. From the initial inquiry to the completion of the installation the service was excellent. Harrison’s were the only one of the three companies we had quote that did a site inspection. Their price was competitive and the Tesla battery is very sleek and unobtrusive which we liked. Very happy to recommend Harrison’s to anyone looking at a solar installation.”
Helpful Report
Posted 2 years ago
Darryn Shilling
Verified Buyer
“Easy Process, Neat and tidy install”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Thanks Andrew and team for our extra Solar Panels and Tesla Battery - fabulous to finally have everything all installed, well worth the wait. Loving the Tesla App. was very pleased to be offered matching LG panels to go with the Solar panels we got from Harrisons back in 2015.”
Helpful Report
Posted 2 years ago
Allan Herkt And Silke Kuehl
Verified Reviewer
“Great communication. Quick and quality installation. Happy with the standard of backup and help offered into the future. Thanks Andrew Allan and Silke”
Helpful Report
Posted 2 years ago
Kristine Homewood
Verified Reviewer
“Fabulous service. Love solar panels”
Helpful Report
Posted 2 years ago
Steve Poka
Verified Reviewer
“The Wanganui team are an extreme pleasure to work with!! I have had my solar panels up for 2 years now and it has greatly reduced the power bills. The advice and the installation were professionally executed. I am able to contact the franchise owner freely and always receive expert guidance and advice. I have just had the power wall installed and it looks very smart and modern and I am looking forward to further reduced power bills. The Tesla app is also easy to use and is a wealth of information. Highly recommended!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“The installation went well however the after care service from Wanganui installer has been atrocious. I have solar wires touching the roof and have been trying to get them addressed since Mar 2023. I have continually following up with the installer to no avail. Am now going to be discussing with head office.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I believe that the installer has been out today and put that one cable back into the clip. I am very sorry that there was a delay in rectifying this for you. I am glad that this is now resolved. Kind regards, Customer Care
Posted 2 years ago
Vince Batters
Verified Reviewer
“Nerum and the team were quick to respond, easy to deal with and manage our personal requirements. The moment the system was running we were saving! Current power bills are $5 a week and we're nearing winter. Great synergy with our Evnex car charger. Amazing after install support too. Thanks again team!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very pleased so far, only 2 months old so longterm reliability and quality have yet to be proven.”
Helpful Report
Posted 2 years ago
Tony Harford
Verified Buyer
“............”
Helpful Report
Posted 2 years ago
Mike
Verified Reviewer
“Taken 7 months since we paid deposit and all we have had is comment that we are in the queue. Just about to ask for refund.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I will chase up the product arrival dates and get the Business Owner to come back to you with an update. Kind regards, Customer Care
Posted 2 years ago
Anonymous
Verified Reviewer
“Chose an option from the company’s suite and had the system installed a couple of years ago and it’s still not operating properly in my opinion. If the inverter from day one is constantly ramping up and shutting down is the system operating properly? Once you pay your money then it’s not the product thats faulty but a third party . . . . . or you can pay more to fix it 🙃 Was looking to install another system but why would you🤷”
Helpful Report
Posted 2 years ago
Hi, Thanks for your feedback. I believe that the Business Owner and the Installer are looking into things for you. I will chase that up for you now. Kind regards, Customer Care
Posted 2 years ago
John Clarke
Verified Buyer
“The team were a pleasure to work on our home”
Helpful Report
Posted 2 years ago
Kate Fernandes
Verified Buyer
“happy with our solar system”
Helpful Report
Posted 2 years ago
Harrisons Solar is rated 4.5 based on 1,051 reviews
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