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Harrisons Solar Reviews

4.5 Rating 1,066 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,066 reviews
Shipping & Delivery
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Customer Service
Communication Channels
Telephone, Email
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Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Chris Bolton
Verified Buyer
“Easy to deal with and quick to resolve any issues.”
Helpful Report
Posted 2 years ago
John Mitchell
Verified Buyer
“A very easy, stress free install of the solar system to our home.”
Helpful Report
Posted 2 years ago
Jacob Whitehead
Verified Reviewer
“Great service & customer care. From the point of sale to install the team were fantastic and made the process smooth, assuring us that we were making the right decisions for our situation throughout.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I reached out to Harrisons for a quote, on the advice of a friend who used them to install a solar PV array, but they refused to meet with us, on our schedule. We are busy people with limited time and I offered them a 2 week window but they just couldn't seem to hit it. My view is that if you can't meet my schedule, them my business must not be good enough for you. I assure you, my money is good and another contractor can attest to that emphatically. Too bad you couldn't meet with us. We never made it past your receptionist.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am very sorry that we were not able to meet your expectations. We have had some very busy, popular campaigns this year and the business owners have been extremely busy. I can see that we offered you several options for appointments but you were unavailable for those and had some tight timeframes that you were working within. Again our apologies that we were unable to meet your expectations. Kind regards, Customer Care
Posted 2 years ago
Ian And Wendy MacDonald
Verified Buyer
“solar panels have been installed, but poor communication, long delays and no follow-up. Still waiting for power hookup 2 months after installation. Would not recommend.”
Helpful Report
Posted 2 years ago
Hi Ian and Wendy, Thank you for bringing this to my attention. I will contact the Business Owner immediately and investigate what is happening. Kind regards, Customer Care
Posted 2 years ago
Bruce And Fiona Smith
Verified Buyer
“very helpful, professional, great communication.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great product and very impressed with responsiveness and installation. Highly recommended.”
Helpful Report
Posted 2 years ago
Graeme & Vicki
Verified Reviewer
“Thanks Harrison’s Hawkes Bay for another great team effort in installing our Tesla Battery. This completes our solar setup after installing solar panels with them 4 years ago. The great experience has continued even through a change in franchise owners. Our installer Phil also did our panels. The team are very prompt, personable, knowledgeable and communication is excellent. We are very impressed with the battery performance to date, with it’s self learning algorithms making the most of storing energy and exporting where necessary to make it as efficient as possible to save you money. Combined with the Contact energy Good Nights free power plan from 9pm to 12am to top up your battery for free each night we can already see even more cost savings beyond what we had with panels only. We compared many other solar battery systems prior to deciding on the Tesla. Although not the cheapest, it is by far one of the most superior in sophistication and technology making it one of the best currently available in NZ. If you are considering solar at any stage contact Laura and her team at Harrison’s HB to provide you with a very competitive price and superior service.”
Helpful Report
Posted 2 years ago
Julie
Verified Reviewer
“From the initial contact to completion everything went smoothly. Laura and Jennifer were excellent to deal with and communicated with me the whole way through. The installers were amazing. Would highly reccomened using Harrisons for your solar power.”
Helpful Report
Posted 2 years ago
Hinetemoa Marae, Waimarama
Unverified Reviewer
“We put Solar panels on the roof of our Marae, which were promised to reduce the bill. At the time, we were not advised that this would raise the price of the main power that we were billed each month and that without a battery there was no real point of having solar panels. Now, that may make sense now!! BUT this was not explained to us four years ago when we purchased the solar panels. We were promised free to cheap power. This has not happened and since then there was no real attempt to help us with our concerns when our power went up. We would not have purchased solar panels, but the person who sold them to us did not care much for our needs. Made the sale and then vanished!”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback, I see that one of our other Business Owners has been out to see you and explained how the system works at the end of last year. I will ask them to contact you again to help you further. Kind regards, Customer Care
Posted 2 years ago
John Townsend
Verified Reviewer
““The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.” I posted this 6 months ago. I was called a couple of days after posting this review by the Harrisons team. They were very apologetic for my experiance and offered to install a hot water timer for me, free of charge! They also set me up on the Ap to monitor my solar. Since that call 6 months ago I have heard nothing further inregards to the hot water timer. I still have not received my fly buys points.”
Helpful Report
Posted 2 years ago
Hi John, Thank you for your feedback, I will investigate this immediately. Kind regards, Customer Care
Posted 2 years ago
Annee Bennison
Verified Buyer
“Good communication. Took note of constraints, timing etc. Excellent process overall.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Excellent service”
Helpful Report
Posted 2 years ago
Wayne Carpenter
Verified Reviewer
“Have had a 4.2kw system for 5 years now. Producing between 5 and 5.5 MWH per year. I installed a 5KW SolarEdge Inverter so that I could expand to 6kw of panels as the price of power increased. I also installed a SolarImmersion device which isolates the hotwater tank from the grid for all but 2 hours per day and any surplus power is sent to the hotwater tank instead of going to the grid. Works great in the summer and provides close on 100% self consumption in the winter. June and July I use the boost button to connect to the grid for an extra hour each night. The system has worked flawlessly for 5 years. Am looking to move to Christchurch in a year or so and will get solar installed on the new house. With 5 years experience I will go for a Fronius string inverter instead of the more expensive SolarEdge with optimisers so that most of the money is spent on panels on the roof where it counts, On the whole very pleased.”
Helpful Report
Posted 2 years ago
Sara
Verified Reviewer
“We always wanted to get solar panels, with Harrisons Solar based in Tauranga, the all processes was nice and easy, lovely customer service clear information. Great product. Thank you so much!”
Helpful Report
Posted 2 years ago
Kevin And Michelle
Verified Reviewer
“The best thing we ever did was to get solar! The savings have been amazing and we are doing our bit for the planet. Harrisons were amazing to deal with and affordable, thank you!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Excellent walk through of different technical & cost options. Company well stocked to avoid supply chain issues Very fast contractor Couldn’t be happier”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“We used the outfit in hawkes bay 2 years ago, i can tell you the job was a balls up, the service was bad and they had to sent somebody new to do the installation all over again as unison wouldn't sign the safety compliance ( the way it was installed was dangerous.) We also bought the catch power to warm our water.It actually wasn't installed and was sitting on 1 of my shelf, we had to call them to get it installed way after the job was finished. And now, aftsr installing a big water cylinder, 3 people living at home, we have enough warm water for 2 showers a day.Noone explained to us how to use it and it's not doing its job. I am very very disappointed with solar panels and with a big bill left to pay I feel cheated, the most useless thing I ever bought in my life and Harisson are hopeless, or at least their subcontractors here in hawkes bay. they take your money and then no follow up (except to suggest we use them every year to clean our panels and give them more money), if I could have I would have put 0 star. I was very pro solar panel,not anymore. I wouldn't recommend putting solar panel and definitely not using Harison outfit.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your Solar experience. I will discuss this with the business owner to understand all the issues that occurred. Kind regards, Customer Care
Posted 2 years ago
Anonymous
Verified Reviewer
“Waste of time new plymouth branch they won't sell single solar panels to customers they would rather rip you off with an expensive system. They are not rv friendly.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. RV's, caravans, boats are not our market. There are companies that specialise in this product and they would be better suited for your needs. Our product is not designed for that type of use and to buy a single panel from us would not be covered by warranty and irresponsible of us to sell to you. Kind regards, Customer
Posted 2 years ago
Rosco
Unverified Reviewer
“What with all the hype, the google searches that state: Harrisons Solar - West Coast | Westport | Greymouth | Hokitika this company offers NO SERVICE to the West Coast region at all; there is nothing, nil, zero. I spent an hour going through the online request-a-quote bulldust, only to receive a call telling me they have no service agents in the West Coast and if one becomes available they will advise me. You advertise as the largest solar provider in NZ yet you walk away from an entire region? What the hell is wrong with sending someone a few times a month from Christchurch, Nelson, etc to provide a service.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I am sorry that this has caused you such frustration. We continue to strive to find good Business Owners to cover all regions but this is not easy. We also need to find installers for these regions as well and again this is not easy. We do have Business Owners in Christchurch and Nelson but they are completely snowed under covering their own regions. Always looking for new people if you think that this is something that you would be interested in or know someone in the area. Kind regards, Customer Care
Posted 2 years ago
Harrisons Solar is rated 4.5 based on 1,066 reviews
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