Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my item.”

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Posted 3 years ago

“I won't buy anything from them again. The item didn't fit my standard sized cot and cost me more to return than to receive.”

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Posted 3 years ago

“I didn’t get it”

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Posted 3 years ago

“I ordered two annabel Karmel food trays to find when the package arrived there was only one food tray that arrived and the package was damaged. I am still waiting to here back from costumer service with regards to this issue”

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Posted 3 years ago

“It’s been two weeks and I haven’t received my package yet.”

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Posted 3 years ago

“Didn’t arrive as stated but that was no worry as things are delayed at the moment so no problem there But was disappointed that the safety rein was not with the pack pack as described in the description you supplied I have emailed and sent a previous review hoping someone would get back to me but as yet no contact I have also tried phoning in the times mentioned on your phone message still no reply so I would appreciate if you could contact me in you first instant many thanks Lynn townsend”

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Posted 3 years ago

“The item ordered (frog in a box) is faulty - frog doesn't jump out as described. I've contacted customer services to request an exchange, was told that I needed to send a photo (of the frog not jumping?). I replied that I was happy to return the item and have a replacement sent 3 days ago but have not yet received a response.”

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Posted 3 years ago

“Customer service in my company we answer queries within 24 hours. This is unacceptable please don't use covid as an excuse. I'm still waiting for a reply?????”

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Posted 3 years ago

“Sent me a review form but I have not received my products. Send a discount code that will expire in 48 hrs but I don’t know if i want to order until I receive my items.”

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Posted 3 years ago

“Product not packaged well , arrived split open ?? Poor !!”

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Posted 3 years ago

“Not got my package yet”

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Posted 3 years ago

Hi Yvonne, Sorry to hear you're having issues with this delivery. Please can you contact our support team at customerservice@hellobabydirect.com who will be happy to help. Kind regards, Hellobaby

Posted 3 years ago

“I have not received the package yet, I want a refund!!”

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Posted 3 years ago

“Terrible customer service. I haven’t even received this product yet and it was advertised as next day delivery! Delivery is actually a month! The website masked that it was from the UK, in order to lure my purchase from Australia. Customer service refused to refund or return sale.”

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Posted 3 years ago

“Still haven't received my order. 6 weeks is a bit much.”

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Posted 3 years ago

“Still no product , payed more money for it to come earlier and still nothing”

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Posted 3 years ago

“i have recieved multiple emails but no delivery not even a dispatch email.. how can you send a leave a review email before someone even gets their order?”

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Posted 3 years ago

“I was told when ordering my expected delivery date was yesterday. 29th December. Still no tracking information received. Not sure when it will arrive. Contacted via Facebook and Twitter and no response to enquiry. I wouldn’t of minded if the date they gave was more realistic but don’t give a date for it not to be fulfilled.”

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Posted 3 years ago

Hi Sally, apologies for the delay in your delivery. We'd like to assure you that despite the difficulties presented by coronavirus, couriers are working hard to ensure all deliveries are fulfilled as quickly as possible. Please contact our customer service team at customerservice@hellobabydirect.com with any further queries. Apologies again for the inconvenience. Kind regards, Hellobaby.

Posted 3 years ago

“Items not received”

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Posted 3 years ago

Hello, Sorry to hear you're having issues with this order. According to your tracking details delivery was fulfilled on Dec 24th. Please can you contact out customer service team at customerservice@hellobabydirect.com who will be able to assist you with this issue. Apologies for the inconvenience. Kind regards, Jamie

Posted 3 years ago

“Colis non reçu après 4 semaines de commande”

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Posted 3 years ago

“I have NEVER received this item but was charged for it! Seriously, you want me to write a review, your service stinks! I now have to wait to argue with your Customer Service department to get a credit on Monday, whop de do Merry Christmas to me! Extremely disappointed, get your act together would you please!! Liz”

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Posted 3 years ago

Hi Liz, all of our feedback requests are automated, apologies if you found this inconsiderate. Unfortunately, as the tracking details on this order state the item as delivered we have to submit a delivery dispute with the couriers. Please can you contact our customer service team at customerservice@hellobabydirect.com who will be able to further assist you with this issue. Apologies for the inconvenience. Kind regards, Jamie

Posted 3 years ago

Hello Baby is rated 4.4 based on 3,380 reviews