Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“waiting for a refund”

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Posted 3 years ago

We're very sorry to hear this item wasn't what you had in mind. A refund was issued shortly after your return was received by the warehouse. Kind regards, Hellobaby

Posted 3 years ago

“Items do not come with tracking I purchased on the 6th October it’s now the 8th November and still have not received my item”

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Posted 3 years ago

The pandemic is causing massive delays to international deliveries as well as all other aspects of life. We're extremely sorry for any frustration and inconvenience these delays can cause. We greatly appreciate all the patience our affected customers have had during this difficult time.

Posted 3 years ago

“Would give zero stars if I could. Shocking customer service and has no clue about deliveries and tracking orders. Avoid”

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Posted 3 years ago

The pandemic is causing massive delays to deliveries as well as all other aspects of life. Unfortunately, this delivery took an extra 6 working days to arrive. We're extremely sorry for any frustration and inconvenience these delays can cause.

Posted 3 years ago

“Very disappointed. Received a different jigsaw to that shown on website.”

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Posted 3 years ago

“Order arrived damaged in several places. Waiting for a response from the seller.”

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Posted 3 years ago

“My order has not arrived as yet. I had sent two emails requesting for a reference number so I can anticipate when to expect my order. I was advised that due to the delivery method "royal mail" there is no reference number. Based on this experience I am unlikely to place future order.”

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Posted 3 years ago

“J’ai commande 2 matelas avec sac de couchage , à réception du colis L’un des deux matelas avait un défaut. Il y a un trou ce II rend le matelas inutilisable j’ai prévenu le site mais je n’ai toujours pas de réponse me confirmant l’envoi d’un nouveau matelas sans défaut.”

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Posted 3 years ago

“Jag har inte fått min leverans. Jag skickade ett Mail för tre dagar sedan med frågan om vart min leverans är och har inte fått svar än.”

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Posted 3 years ago

“I have email over 1.5 weeks ago as the cover doesn’t not fit on carry cot corrrectly. I’m still waiting to get a response on how this is going to be managed. I have had my baby last Friday and now can’t use carrycot Incase it has to be sent back due to fault. Issue should of been resolved by now and replacement sent out to to me. Very disappointed”

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Posted 3 years ago

“Have not received the watch yet”

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Posted 3 years ago

“I am very unhappy with my purchase as it arrived damaged. I emailed "Hello Baby" about my concern and still haven't received a reply. Very bad after sales service. Stay away!!!”

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Posted 3 years ago

“Ordered from them the 3rd of august and got a confirmation email with ETA 5 working days (international shipping within Europe). Contacted them a week later since I still hadn't have my order delivered and got informed that the new ETA was 30 working days "due to Corona" (which they should have known when I ordered since this was in August when Corona had been going on for several months). I contacted them again on the 14th of September asking why I still hadn't received my order or heard anything from them. Got an answer to my email "your return has been received by the warehouse, all refunds will be processed back to your original payment method". No more explanation or attempt to make it up to me. I will definitely not order anything from them. Neither would I recommend anyone else to do so.”

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Posted 3 years ago

Hello, I'm really sorry we weren't able to fulfill this order for you. Unfortunately, your order was returned to sender after a failed delivery attempt, it is not yet clear why the delivery was unsuccessful. Please accept our sincere apologies for all the inconvenience caused. Regards, Jamie

Posted 3 years ago

“No package yet?!”

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Posted 3 years ago

Hello, Sorry you haven't received this item yet. If you could please provide your order number I'll investigate this delivery for you. Kind regards, Jamie

Posted 3 years ago

“Toujours pas reçu mon colis, délais de livraison non respecté.”

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Posted 3 years ago

Bonjour, Je suis désolé d'apprendre que l'article n'est pas encore arrivé. Pouvez-vous fournir votre numéro de commande afin que je puisse enquêter sur cette livraison? Merci, Jamie

Posted 3 years ago

“3 times I have tried to contact you to arrange the return of an item purchased I was not happy with. Each time my emails have bounced back with an unable to deliver failure notice attached but there is no other means of contacting you. Yet you are still sending me emails suggesting other things to purchase. What is going on? I would like a refund.”

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Posted 3 years ago

“Still waiting for my order. Have contact the company saying it was sent but I still don’t have it? Can’t speak to anyone on the phone and have sent another email no response, tried to live chat no response. This was a birthday gift and the birthday has gone very embarrassing.”

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Posted 3 years ago

“Damaged and dirty emailed over a week ago and not sorted.”

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Posted 3 years ago

“I cannot get any sense out of this company. My parcel ordered on 4/8/20 has not been delivered and I cannot get hold of anyone to give me any information as to where it is. I have sent numerous emails and tried calling on the 'not contactable' telephone number. I do not believe Covid can be used as an excuse.”

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Posted 3 years ago

Hello Judy, We are sorry for the issue with your order. We have not had a case like this before where the Paypal payment was under review and therefore not showing as a cleared payment for us to process your order. This issue did take some time to diagnose and understand what had happened. Sadly there have been some staff restriction and shortages that meant we were not able to resolve this issue in a timely manner like we should have. We are sorry for any inconvenience that this issue may have caused. We have now resolved the issue and processed a full refund as requested. Thank you for your time and feedback. Kind regards, Hello Baby

Posted 3 years ago

“You deliver 30 days later than promised!!!! I Will never buy anything from you again!!!! . Will use my social network warning everybody i know about your bad service...”

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Posted 3 years ago

Dear Andreas, We're sorry to hear that your parcel was delayed. I had a look at your order and I can see that we received your order on: 24th of July(Friday) at 20:22 It was shipped on: 27th of July(Monday) at 14:28 Our current ETA on deliveries to Sweden is 5 working days from dispatch, meaning your order should have arrived on the 3rd of August if it was on time. Unfortunately sometimes parcels get delayed, especially due to the current worldwide health situation. This is beyond our control as delivery depends on Royal Mail and your local postal service. Kind regards, The Hello Baby team

Posted 3 years ago

“I immediately tried to cancel my order which there is no option to do so! Typed up an email just to get a smartass response about the wording of my email! So now I have to wait for my order to get here which is late by the way and no tracking info to send it right back to y’all for a refund! Never seen such difficult and non helpful customer service! Still have yet to receive it so there’s no other info to provide!”

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Posted 3 years ago

Hello Baby is rated 4.4 based on 3,380 reviews