Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 6th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 1 item over a week ago and it's still not here. The tracking app is useless as it does not tell me anything about where my package is, and I'm already receiving more emails about other products on the website, the pure cheek.”

Helpful Report

Posted 4 years ago

Hello, We're really sorry about your shopping experience. I checked your order and I can see that your order was processed the same day as we received it on the 10th and that it has now been delivered. Unfortunately Royal Mail is currently experiencing difficulties in delivering items to certain areas in their usual 2-3 working days time frame due to the present situation. Regarding the emails, our email system is an automated system working on a set of rules and it sends out recommendations and offers based on the delivery timescale mentioned above. I'll ask my colleague to get your email address removed from our system so you will no longer receive any other emails. Thank you for your understanding. Kind regards, The Hello Baby Team

Posted 4 years ago

“Je n’ai pas reçus ma commande je ne peux pas fournir d’avis sur le produit. Pour l’instant je suis très déçue de mon expérience sur hellobaby.”

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Posted 4 years ago

“An item was ordered on March 18, 2020. I have not received the item yet. After I contacted Hello Baby via e-mail, I did receive an e-mail from them on April 6 saying item was shipped on March 20. It is now April 14, still no item. I realize these are tough times in our world, and I am in the US, but. I wish there had been shipping notification! I would not have known my package had shipped if I had not first sent Hello Baby a message. There also needs to be tracking on shipments!!!”

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Posted 4 years ago

“Hi, haven’t had word or received purchase yet and have sent emails as to the status, would be great to hear from you re this”

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Posted 4 years ago

Hello, I'm sorry that we haven't been in touch with you. Unfortunately our customer service team is currently a bit overwhelmed due to the current situation. I looked up your order and found that it has been processed on the 8th of April. You can find the tracking information for it below: https://uktracking.asendia.com/tracking-pb.php?ref=HE20067420 Kind regards, The Hello Baby Team

Posted 4 years ago

“The order appears like delivered, but it never arrives. Really annoyed.”

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Posted 4 years ago

“9chair lovely but came in a box with used chewing gum stuck to it terrible a at this time”

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Posted 4 years ago

“I cannot tell how well I like the product since it has not yet arrived. There is no way to track it so I'm not sure where it is. The phone number is in the uk and I'm in the us. It was shipped on March 25th, I received this request to review on April 1 and today is April 10th.”

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Posted 4 years ago

“Still have not received my order Been almost a month now.”

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Posted 4 years ago

“I have still not received the watering can Please advise expected delivery”

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Posted 4 years ago

“The company ask for a revieuw but my product isn't arived yet, so i dont know. hope my doorbell rings soon”

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Posted 4 years ago

“It's been work days and I still have not received the package. This is very unprofessional.”

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Posted 4 years ago

“I have not received the item. Emailed them and Facebook messaged them. Disappointed daughter. 🙁.”

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Posted 4 years ago

“I purchased a Baby Jogger Mini GT stroller which after three months manifested a defect in the front wheel. There was no point in sending videos where the defect is clearly seen. After 3 months I have not solved anything. I asked to receive the spare but they reply that I have to send the stroller. Too bad that in the meantime I am suing it and I need it and that in any case I am in Italy !!”

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Posted 4 years ago

“I have not recive the item yet”

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Posted 4 years ago

Hi Wanya, We're really sorry to hear that you haven't received your parcel yet. Your order was shipped from our warehouse on the 5th of March, at 11:44. Unfortunately due to the current global situation there are delays to be expected with deliveries. Please get in touch with our customer service team if you still haven't received your item, they should be able to assist you further. Kind Regards, The Hello Baby Team

Posted 4 years ago

“Purchase an item that is supposed to be delivered within 7 days. It hasn’t arrived yet and the tracking link goes to a page that says the item can’t be tracked. Unless resolved within the next 24-48 hours, its unlikely that we will shop at or recommend Hello Baby.”

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Posted 4 years ago

“Way too slow to deliver to Denmark”

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Posted 4 years ago

“Hi, I'm still waiting on my order to be delivered :(”

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Posted 4 years ago

“Product was delivered several days late and thus missed Christmas. It also arrived broken in two pieces. It was placed in a bubble wrap bag, but all of the bubbles seemed to be popped. There was also only one small piece of styrofoam that appeared not help.”

Hello Baby 1 star review on 26th December 2019

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Posted 4 years ago

“Well i havet got it yet, sooooo. Not so good”

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Posted 4 years ago

“I have NOT reveived the magnetic animals yet so therefore I will not give you a rewiew”

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Posted 4 years ago

Hello Baby is rated 4.4 based on 3,380 reviews