Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Maylite Trading Estate, Martley, Worcestershire
Rating: 4.40

4.4 Rating 3,385 Reviews

94 %

of reviewers recommend Hello Baby

4.4

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Hello Baby:

At Hello Baby we stock a fantastic selection of Top Brand baby and nursery products in our online shop including furniture, feeding equipment, toys, activities, safety and travel items such as strollers, pushchairs and complete travel systems, all at great prices.

Shipping is FREE ON EVERYTHING to mainland UK addresses and all items can be shipped within 24 hours. We also deliver worldwide.

Visit Website

Phone:

3300430925

Email:

shop@hellobabydirect.com

Location:

Maylite Trading Estate, Martley,
Maylite Trading Estate, Martley
Worcestershire
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product 12 days ago with standard delivery 3-5 days. One week ago I received an email saying that my product has been shipped. Now I am asked to review the service, but I still haven’t received my order yet..”

Helpful Report

Posted 6 years ago

“I ordered this for my sister n law as a present. It arrived all ripped and the box essentially destroyed - I have photos if you would like to see it. Horrible present to give my sister n Law - will let you know if it even works now, due to all the damage from postage. Not at all happy with this purchase.”

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Posted 6 years ago

“The guitar arrived broken”

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Posted 6 years ago

“Haven't received it yet”

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Posted 6 years ago

“The box holding the bike seat was beat up, which immediately signaled to me that it was thrown around and something was probably broken. Luckily, the seat functions okay, but it was scratched and the top was a little bent. It arrived with a screw missing, and now, I have to figure out how to get a matching screw so I can install the bracket, and hopefully before our bike riding vacation next week... which is why I bought the seat a month ago, and it just arrived 4 weeks later. Very disappointed with this purchase and the process. I'll never order from this company again and I will make sure others I know avoid ordering from this company.”

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Posted 6 years ago

“My order still not arrive, emailed and called to your client services and receive no response. I paid extra cost for shipping in 10 business day, now I need to buy a bath tube for my grandson at the local store. Very disappointed of your service.”

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Posted 6 years ago

“I havent even recieved my order yet nobody even replies back at all terrible”

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Posted 6 years ago

Hello, Thank you for your message and feedback. We are sorry we did not get to your first messages quick enough. We are reviewing how your messages were filtered to ensure we meet our response time goal. We are glad you have now confirmed your item has been received. Thank you for your time. Kind regards, Hello Baby

Posted 6 years ago

“Item ordered, confirmed and shipping confirmation received yet item was not in stock!!! I only found this out when I contacted customer service a week after receiving shipping confirmation. What a terrible service. As a first time customer I won’t be back. I hope you manage to issue the refund with more reliability than the product!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. There was an error which meant you were incorrectly sent an email stating this item was out of stock when in fact it was in stock and your order was shipped. You have now confirmed you have received the item and we have also issued a full refund to make up for this issue and confusion. I trust you have not had any further issues with your order. Once again thank you for your time. Kind regards, Hello Baby

Posted 6 years ago

“We ordered the Happy Day Big Cooker for our children, it was delivered promptly, however, it was missing all metal parts including screws and therefore assembly was impossible. I contacted the company via email to seek a solution to this issue but I received no reply. I am very dissatisfied and disappointed with the customer service provided by Hello Baby and the shoddy product that I received from them.”

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Posted 6 years ago

“Still havent recieved it yet very slow delivery”

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Posted 6 years ago

“Your company not me made an terror in the zip code address of where my item was to be shipped. I sent several emails and we have not received our item!!! Please help!!”

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Posted 6 years ago

“I ordered the wrong item and when I emailed them to say don’t send it they still sent it and now I have to pay for return postage. Not impressed at all. Never again shall I order through Hello Baby. Very disappointed.”

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Posted 6 years ago

“One star is one too many. This company is a scam. They do not have the items they list for sale on Ebay. I never received a pack-n-play that I paid for, they won't ship me a new one, and they won't issue me a refund. AVOID THIS COMPANY.”

Helpful Report

Posted 6 years ago

Hello Maria, I am sorry to hear you are disappointed with the service we have provided. We are very happy to continue discussing this with you. After the initial problem we had with the stock for your order and confirmation from you that you would like to proceed with an agreed shipping discount, your item was dispatched to the address provided. Delivery occurred at this address on Wednesday 3rd April at 18:16. We understand that you may not be at this address anymore, but you have confirmed via email that it did arrive with the current occupants. If you have any further questions regarding this, please do get back in touch with us via our email exchange. Kind regards, The Hello Baby Team

Posted 6 years ago

“Ordered two items, only received one item. Badly damaged shipping "bag". Signed for the one item...tracking now says "received". VERY disappointed and I have know idea how to track the item I did not receive. ONE tracking number for TWO items. Don't believe it's hellobaby's fault, but they have my money.”

Helpful Report

Posted 6 years ago

Hello, Thanks for letting us know. I can't find any email contact about this issue in our message system. Would you be able to email customerservice@hellobabydirect.com with detail of your issue and images of what you have received and the packaging so I can raise an investigation with the courier and our dispatch team to resolve the issue and try ensure this doesn't happen again. Kind regards, Hello Baby

Posted 6 years ago

“Where is my order?”

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Posted 6 years ago

“Ordered a car seat for £200 which never arrived. Contacted company who said there is a delay and instead of 3 day delivery time there’ll now be 10 days. 16 days after ordering now, car seat still not here and no contact from hello baby. Emailed to ask where my order is and received a reply to say there is a further delay, not sure how long. Poor customer care - have had to chase to find out status. Have requested a refund which I am really hoping will materialise...”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry for the issues we have had processing your order. On this occasion we appreciate this is not the level of service we aim to provide our customers. We are reviewing the issue with the setting on our website and the communication you received. We have issued a full refund by Paypal which should be now showing in your account. Please contact us if you have any issues receiving this. Thank you once again for your time and understanding.

Posted 6 years ago

“Scam, do not but they just steal your money. Bought something which they never shipped and constantly lied”

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Posted 6 years ago

Hello, Thank you for your feedback. As discussed in our email conversation, I can assure you your order was shipped on the selected untracked service. We are sorry if there was any confusion with our dispatch email error mentioning a tracking link. This has now been resolved. With international deliveries there can sometimes be delays that are beyond our control. We'd advice all customers to read our Payment & Delivery page before purchasing. Your order is likely to arrive shortly, if after the maximum delivery window has past for the selected service we will proceed with the solutions offered in our correspondence. Thank you once again for your purchase.

Posted 6 years ago

“Seat is awesome, but I was sent the wrong color.... ordered blue, they sent me a pink one... my entire order specifically says BLUE... oh well it still works”

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Posted 6 years ago

Hello Olivia, Thank you for your feedback and message. I am sorry for the issue with your order. Please feel free to email us so we can investigate this error and offer a solution if you would like. Kind regards, Hello Baby

Posted 6 years ago

“Ridiculously POOR packaging. Placed two ALEX tots fluffy friends craft kit boxes in a plastic bag for shipping! Of course, the boxes arrived crushed and torn. So this is what I'll have to be giving as a gift and it doesn't look good at all. With all the online shopping I have done in my life, I have never known any shipping department to package something like this so carelessly. Lesson learned. Now I know who to avoid.”

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Posted 6 years ago

Dear Doreen, Thank you for your feedback. We realize that the items could have been packaged more securely especially for an international order. I have passed on the details to the fulfillment team to make sure that items such as these will be handled better in the future. We are sorry for the inconvinience caused. Kind Regards, The Hello Baby Team

Posted 6 years ago

“l 'emballage est très insuffisant, l'enveloppe platique était arrachée.aucune protection du siege toilette.par chance il n'est pas endommagé.”

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Posted 6 years ago

Hello Baby is rated 4.4 based on 3,385 reviews