Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts missing to join extension to gate. Got in touch with customer service on 25th July who got in touch with suppliers and still no reply from them. Not happy”

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Posted 3 years ago

“Extremt lång frakttid”

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Posted 3 years ago

“Royal mail has been requested not to deliver my item to my address and i cant get in touch with them regarding the issue. Is this a fault on your part or mine?”

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Posted 3 years ago

“I STILL DON"T HAVE IT SO HOW Can i review?”

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Posted 3 years ago

Hi Cindy, This email was sent automatically, therefore it is possible you have received this before your package has arrived. If this is the case we kindly ask you to wait until you have received your item before leaving your review. Thank you. Kind regards, The Hello Baby team

Posted 3 years ago

“If I could give no stars I would. I purchased 3 items on May 11, 2020. It is now June 28, 2020, and I have still not received my order. I have repeatedly contacted customer service. I continue to receive generic responses asking me to continue to wait additional working days. I understand that this is a challenging time, but two months seems like an AWFULLY long time to wait, particularly because when I purchased these items the the shipping estimated was 10-15 days. This is particularly upsetting as these items were birthday gifts for my niece, who has now been waiting a month and a half for her gift. The emails that continue to ask me to just be patient are grating. I’m kind of done “continu[ing]to be patient”.”

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Posted 3 years ago

“I was charged and my item “shipped” 42 days ago. It never arrived.”

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Posted 3 years ago

Hi Alli, We're really sorry to hear that your item hasn't arrived. Unfortunately due to the disruptions caused by COVID-19 some of our international parcels got lost. Please get in touch with our customer service team who will issue a full refund for your order: customerservice@hellobabydirect.com Kind regards, The Hello Baby team

Posted 3 years ago

“First of all, this "Tell us how we did" email was addressed to "Mychelle" (the recipient of the gift) instead of myself who actually purchased this gift that has still not arrived. I ordered this item on April 20th and received a confirmation and an email that my order was shipped out April 21st. As this was a gift, my friend informed me on May 8th that she has received nothing. I reached out to Hello baby and they said that due to the pandemic, things are taking longer than usual so I said ok. On May 10th, I got another email saying my order has been shipped. It is now June 5th (coming up to almost TWO MONTHS and still my friend has not received this gift. When asked for a tracking number, Hello Baby could not provide one. Totally frustrated with how Hello Baby is handling this missing purchase order. Customer service and satisfaction is not a high priority apparently.”

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Posted 3 years ago

“I ordered and cancelled my order the same day (about 5 minutes in between) I asked for a full refund. I got an email saying that I would get one but 10 days later and I still haven’t got my money back. Starting to think it’s a scam. No one replies to the Facebook messages although they are on it posting things. I wouldn’t buy from this place due to the lack of certainty and communication. They clearly don’t care about keeping a regular clientele. If you’re not going to give me my refund at least send me my things that I ordered. I feel robbed of my money.”

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Posted 4 years ago

Hello Casey, Thank you for your message. I had a look in our system and found that you messaged us from another email address: caseybright4321@ My colleague replied back to you there saying that the transaction failed for your order, so you weren't charged for it. He also provided a screenshot from our payment system confirming this. if you require further assistance with your order please get in touch with our customer service team from the email mentioned above. Kind regards, The Hello Baby team

Posted 4 years ago

“This took forever to be sent to me. I just got it yesterday and it isn’t even the correct item. This spout allows spills to happen. Why in the world would I want that?”

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Posted 4 years ago

Hello Alex, We're sorry to hear about your experience. I had a look at your order and I can see that we received your order on 19 Apr 2020 at 22:25 and was dispatched and collected from our warehouse the following day at 15:39. Unfortunately due to the current situation a lot of our international shipments are delayed. After a percel gets collected by our courier the parcel is beyond our control. Please get in touch with our customer service team to arrange for a replacement or a refund for the incorrect item that we sent. Their email address is: customerservice@hellobabydirect.com Kind regards, The Hello Baby team

Posted 4 years ago

“Livre en anglais et non spécifié dans la description. Déçue”

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Posted 4 years ago

“3 weeks later and we have not received this order! Not at all happy with you folks!”

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Posted 4 years ago

“I have yet to receive my purchase. I was told it should have been here last week at the very latest.”

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Posted 4 years ago

“It's a scam! I've waited over a month for a response if they have sent the product. No emails & no product. Do not buy from here.”

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Posted 4 years ago

Dear Rebecca, We're sorry to hear that you haven't received your parcel yet. Unfortunately due to the current situation a sginificant amount of international parcels that we send out get delayed or lost in the post. Once a parcel leaves our warehouse it is beyond our control. Your order was dispatched from our warehouse on 30 Mar 2020 17:27 via Royal Mail. Royal Mail only considers an international parcel lost once 25 working days have passed. For your order this timeframe have passed, therefore we can issue you with a full refund for your order. Please get in touch with our customer service team at customerservice@hellobabydirect.com and they will issue you a full refund for your order. Kind regards, The Hello Baby team

Posted 4 years ago

“Haven't received it yet”

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Posted 4 years ago

“Placed order over 3 weeks ago,still no sign of it also ordered another product 2 weeks ago no sign of that either,I have been emailing but told have no order on their system even though have email confirmations so i opened a dispute with paypal for a refund as toatal order csme to over 300 euros,Im in Ireland didnt think would take this long or be ignored after they took my money.”

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Posted 4 years ago

“I ordered a stuffed animal for my new niece from her brother. I understand shipping is slower and that this company is in the UK and I am in Canada, but it's now 3 weeks later and still no sign of it. I emailed customer service and they just didn't respond. I wouldn't support this company just based on their customer service. I can't tell you about the product because it has not been received yet.”

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Posted 4 years ago

Hi Raina, Our customer service team is currently overwhelmed with customer queries as a significant number of the orders that we dispatched recently are getting delayed by our couriers due to the present situation. I checked our CRM system and I could only find a single email from you which we received yesterday afternoon. I'll get my colleague to prioritize your message and assist you further with your issue. Kind regards, The Hello Baby team

Posted 4 years ago

“Have not received notification that its even shipped yet. Update on that would be nice.”

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Posted 4 years ago

Hello, We had an issue with some orders on our website not showing as dispatched due to a technical error. It seems that your order was amongs these. Your order was processed on 10 Apr 2020 17:41 and was collected by our courier Royal Mail the following Monday morning. Due to the present situation delivery of some parcels are delayed to overseas destinations. If your order doesn't get delivered next week please get in touch with our customer service team who will be able to assist you further. Thank you for your understanding. Kind regards, The Hello Baby team

Posted 4 years ago

“Ordered on April 14, 2020-today is the 27th and still have not received. Reached out twice to the company with no reply yet to the where abouts of my order. They even sent me out on the 21st how did we do and still no word. Not a way to do business. shipment 000006872US and order 000005742US. Please respond”

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Posted 4 years ago

“Ordered a baby steriliser on the 13th of April and still have not received it (today’s the 26th) delivery is supposed to be 5 working days not good enough”

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Posted 4 years ago

“Still have not received my order yet”

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Posted 4 years ago

Hello Baby is rated 4.4 based on 3,380 reviews