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Uber Support Reviews

1.1 Rating 2,434 Reviews
2 %
of reviewers recommend Uber Support
1.1
Based on 2,434 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Uber Support 1 star review on 11th October 2025
Anonymous
Uber Support 1 star review on 22nd September 2025
Puja Singh
Uber Support 1 star review on 24th August 2025
MR Daniel Harris
Uber Support 1 star review on 24th August 2025
MR Daniel Harris
Uber Support 1 star review on 24th August 2025
MR Daniel Harris
Uber Support 1 star review on 24th August 2025
MR Daniel Harris
Uber Support 1 star review on 24th August 2025
MR Daniel Harris
503
Anonymous
Anonymous  // 01/01/2019
Uber is the worst company to work for they exploit the drivers and customers they charge over charge riders and pay drivers less as possible and make you drive the worst route to destination which are not efficient and comfortable smooth drive which customers prefer working for uber is like modern slavery their service is rubbish for drivers and riders they only care about filling their pockets and taking advantage of the drivers and customers.
Helpful Report
Posted 11 months ago
Literally was charged twice for rides I never took, made one and cancelled it two seconds I made it and was charged a cancellation fee of THE ENTIRE AMOUNT. Because I inconvenienced the driver that doesn’t even get the money from the cancellation nor had even started heading my way. Literally OVER $50 taken from my account in less than 2 days. I’m going to Lyft and DoorDash. Uber eats was garbage. They took over $200 on “ACCIDENT” then didn’t even refund my full amount back after saying they would and said they were gonna call to confirm. All of which I have on video THANKFULLY. Now this and they have no customer support so you can’t even get help. Yea, I’m done. HOPEFULLY the Uber I get tomorrow will actually be on time. Y’all can’t get the drivers here having me late almost every day. But can SURE charge my card for something I shouldn’t have been charged for anyway.
Helpful Report
Posted 11 months ago
After, tonight two drivers I gave them a follow instructions. I told them to call me and I will be at the admissions building. Both of them did not follow instructions, and took my 30.00 out of my account. Plus when I got a hold a customer service..they refused and being nasty for me to speak to a manager. Before drivers named are Paul and Angela. Rest of the people are totally immigrants and stole my money and charge me 7.00 on both drivers for canceled. All I can say with them. They are a common theif.
Helpful Report
Posted 11 months ago
Today I order the food for my team . The guy left the food outside the hospital and somebody messed up with the food . I contact the Uber customer they were saying they can give 10 dollar credit . First of all it’s unprofessional secondly the girl jasleen she end the chat without resolving my issues. And than another customer support guy was chatting .he did same things . They should give us new order .
Helpful Report
Posted 11 months ago
Today unless avoidable, I would never ride with Uber again. First the ads, I struggled to contact the driver. The most unruly, unprofessional with a disgusting attitude. I can’t get in touch with Uber to complain about him. Cancelled the ride and charged a fee. Really ? The app doesn’t help.
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Posted 11 months ago
There is no support for customer facing issue. The app doesn’t not provide any help to connect to support. Being a valuable customer since many years it’s disappointing to delete the uber app and switch to a reliable one. Mainly there is no customer support number to even call and check. WORST UBER WORST SERVICE!
Helpful Report
Posted 11 months ago
I’ve been working with or for Uber for 6 yrs. The last 3 yrs since Covid, Earning have decreased, bonus and incentives have decrease and drivers are making less. Uber constructs a contract almost every 6 months to a yr and we don’t even know what the contract said but we end up getting less of the fare charged to the customer. The business practice is so unfair and shady that they no longer allow the driver to view the waybill (the fare breakdown) today they quoted a ride for hr and 15 min the ride took 2 hr and I had no increase in pay this is one of many things that Uber is doing. This will lower the mural of the driver soon or later. The company is becoming so shayy
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Posted 11 months ago
Gave one star because there’s none lower. I was charged $110,00 for a “membership” that I have NEVER requested. After days disputing with several unskilled people I gave up for there were no intelligent people to deal with this outrageous and ridiculous charge. Lost another customer!
Helpful Report
Posted 11 months ago
Uber eats is absolutely useless. It doesn't provide a good service and delivery time is pathetic. It's too long. It took more than 75 minutes. I canceled it after an hour waiting. Still they charged me. I'm not using any longer the uber and would not recommend it to others.
Helpful Report
Posted 11 months ago
Driver showed up to wrong location and was charged over the price given, they gave me a partial refund but did not refund it as cash and gave me uber credit - I reached out to support and asked for this to be refunded as actual cash and the message was just completly glossed over and was clearly an auto/AI response - Uber has had its day it is a shell of what it once was - DELETE THE APP
Helpful Report
Posted 11 months ago
Driver delivered to wrong house. They added a photo of someone else's front door with the food left on the doorstep. Uber are refusing to refund me as it was delivered, despite it being delivered to the wrong address. The front door it was delivered to was a different colour for a start. Uber are stating I am not entitled to a refund. My mind is blown. Don't ever use Uber . See the photos. How can they say they delivered it to me when they didn't?
Uber Support 1 star review on 23rd October 2024 Uber Support 1 star review on 23rd October 2024
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Posted 11 months ago
Worse worse worse experience with Uber. PEOPLE SHOULD REALIZE AND NEVER NEVER ORDER UBER AGAIN. This is such a rip off for delivery drivers and for people who order from Uber. You call to ask them questions and you have to keep calling them because first of all they took off all the phone lines so you have be connected through a chat, and second of all costumer service representatives hang up on you for a good 2 or 3 times before they take your phone seriously, and then at the end they just bla bla bla and they only say what they are told to say of how to use and rip off people. PLEASE THIS IS SCAM. DON’T ORDER UBER
Helpful Report
Posted 11 months ago
Terrible customer service!! After all the money this company makes! I called to try to get help with my app which would not let me get rid of an expired credit card, 3 reps could not help, 1 hung up before he even tried to help, 1 started an account in my name with the wrong email and then could not fix it, and the dumb help uber.com would not work without a working app! Awful service! Going to the competition!
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Posted 11 months ago
I booked uber airport service,received a message from driver to call him,I did the same and there was no answer, sent a message regarding the same and immediately my account was locked,on clicking support all that got was 404 error and when I searched on Google and tried chat support it's working only from 9 am Horrible service,though this was my first booking on uber
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Posted 11 months ago
It is impossible to contact uber support on the phone when you need help. You speak to automated messages and when someone does come they just read off a screen like robots and send send you a reply which isn’t even related to your topic.
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Posted 11 months ago
Uber rides is horrible and the worst app for rides...they're rude unprofessional and dishonest...my last driver went to sleep abd dozed off when I said hey he woke up and step on the gas. Almost slamming into the bavk of a park car...every since I made that complaint they refuse to let me book a ride ..this is horrible
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Posted 11 months ago
Uber will send you to a merchant and the merchant will not offer Uber pick up order. And when this happens Uber will not refund your money. You will be out of pocket for using there services to place and purchase a order that they suggested thru there app. Uber is a scamming company that needs to be put out of business.
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Posted 11 months ago
Very disgusting service from Uber . After the confirmation it’s taking time to connect to drivers multiple times . Unreliable service and there is no provision in the app to register customer complaints against the company . We need to collectively take a legal course of action against Uber to set right this
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Posted 11 months ago
Terrible. There is an agent name Jan and before solving any issue, she is just gone. Stupid uber customer care.
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Posted 11 months ago
Your services are the worst and your customer service reps are useless. I stopped using your services a few years ago and I decided to give it another try a few weeks ago. That was a mistake on my part.
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Posted 11 months ago
Uber Support is rated 1.1 based on 2,434 reviews