Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.43

4.4 Rating 5,591 Reviews

86 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.4

Based on 5,591 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Herbies Seeds 5 star review on 27th May 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items not received. Seized by customs”

Helpful Report

Posted 9 months ago

Hello K, Thank you for the review. We regret this issue happened, we have received your inquiry and have already replied to it, rest assured - we'll provide all the needed assistance Kind regards, Gabriel

Posted 9 months ago

“Can't wrap a parcel to save themselves. 3 times in a row their 'stealth' packaging has been taken by customs. Probably because its a $2 mask sent with $30 postage. Or that the seeds are just wrapped in the mask, not hidden in any way like the effort better seed companies go to. Customer service is just generic replies about how they are constantly improving etc. Probably their seeds are as weak as the rest of the operation”

Helpful Report

Posted 9 months ago

Hello, Thank you for the review. We regret this issue happened, and have received your inquiry, to which we've already provided a reply. We will consider the information provided by you and thankful for it, meanwhile dominant part of our package do arrive without any issues. Our customer service provides timely reply and designed to assist the customer in their situation, what do you mean by "generic" replies? Respectfully, Herbies

Posted 9 months ago

“Payment process has been a nightmare. Took multiple attempts at different orders for the money to go through and now that it is paid I am still receiving messages from herbies that my order is unpaid.”

Helpful Report

Posted 9 months ago

Hello, Thank you for the review. The reason that you're receiving messages regarding missing payment is because you've placed several orders but only paid for one of them, the messages you've received is regarding the other orders. We regret that the payment process was difficult for you, could you please let us know at what stage the inconvenience took place? Respectfully, Herbies

Posted 9 months ago

“Hard to pay at check out”

Helpful Report

Posted 9 months ago

Hello, Thank you for the review. We regret to hear that the payment process was not easy for you, although we pretty much use standard payment options. Please let us know at what stage the difficulty was faced at and what was the inconvenience? Please also contact us at our live chat for a step-by-step guide to the payment process Respectfully, Herbies

Posted 9 months ago

“My seeds did not arrive because "bird seed" wass written on the declaration..... Who ends 15 bird seeds??? Out of the 5 orders I've made, I have only received one...”

Helpful Report

Posted 9 months ago

Hello Kevin, Thank you for the review. We regret that several orders did not arrive to you intact, however those orders were refunded over 2 weeks ago as we've promised. We are constantly working on improving our packaging and implementing new delivery options to avoid such issues in the future, your feedback is much appreciated Respectfully, Herbies

Posted 9 months ago

“They send seeds in a way that they know they wont get through customs. Then the say bad luck you had no insurance. They then say we can offer you premium seed bonus code if you reorder. They then the tipple the prices and say not our fault. Beware you have been warned.”

Helpful Report

Posted 9 months ago

Hello Craig, Thank you for the review. We have checked all the information and cannot confirm your statement. All the packages are properly assembled and packed regardless if they are covered by the insurance or not. We have also not changed any prices, don't mention tripling anything. As follows, we would kindly ask you to clarify the overall statement as soon as possible Respectfully, Herbies

Posted 9 months ago

“Australian- Good service but paid $250 and no seeds. Sent twice and twice destroyed. Happening a lot in now in Aus. Find an Aussie supplier not international if in Aus.”

Helpful Report

Posted 9 months ago

Hello, Will, Thank you for the review. We regret that your initial order did not arrive, and in accordance with our guarantees the replacement was sent free of charge, which has been delivered. We have received your email and will reply to it within the promised time frame, providing all the required assistance Respectfully, Herbies

Posted 9 months ago

“Stopping me from spending my money, I don't understand that stop using 3d secure I'm not siting on the phone for 2 hours with my bank to spend my money.”

Helpful Report

Posted 9 months ago

Hello, Thank you for the review. The 3d secure is used to make the transaction safe for the customer and avoid any undesired transactions, of this we inform prior to any order placement. The 3d secure code is fast and not time-consuming, while reliable method to secure the transaction. If any assistance is needed - please contact us, we will do our best to assist you Respectfully, Herbies

Posted 9 months ago

“Worst company to deal with order didn’t arrive even with stealth shipping then I ask for the re send and they tell me there is the new shipping method but I cost extra thought they would have honoured it and just sent the package. Will not be using or recommending them at all.”

Helpful Report

Posted 10 months ago

Hello, Thank you for the review. Apparently, there was a misunderstanding between us, we offered new delivery method as an alternative only, not as obligatory - and, as mentioned, we also offered a free redispatch in full accordance with our guarantees and a store credit as well, to which we agreed on eventually, thus fully honoring our guarantees. Could you please clarify at which stage the guarantees were dishonored? Respectfully, Herbies

Posted 9 months ago

“Delivery was held at bio security and they ended up destroying it. So much for secrecy”

Helpful Report

Posted 10 months ago

Hello, Thank you for the review. We regret this issue happened and we have already received your inquiry and replied to it. Rest assured, the situation will be handled in full accordance with our guarantees. We will also consider this situation to further improve our delivery methods Respectfully, Herbies

Posted 10 months ago

“Didn't receive seeds. They were instantly stopped and destroyed by Australian Customs. Herbies are not responding to emails... I have spent approximately $1600AUD on two orders, and I have nothing... Herbies has found a new meaning for the words 'Stealth Packaging' in that the seeds are easily detected and thrown into a furnace...”

Helpful Report

Posted 10 months ago

Hello Edward, Thank you for the review. We regret this issue happened, however we have not received a single email from you, neither we can confirm any customs activity towards your order. We do want to help you, and since we have not received any correspondence from you - we'll go ahead and contact you ourselves to clarify the situation and offer any assistance needed Respectfully, Herbies

Posted 10 months ago

“Do not order from this company you go through all the time picking out your products spend hours in the site to get to check out and payment is so difficult you just cancel”

Helpful Report

Posted 10 months ago

Hello, Thank you for the review. We regret to hear that the payment process was of a difficulty to you, and we'll be happy to hear your detailed feedback - it would allow us to become better in the future. We will also be happy to offer any requried assistance in our live chat right on time! Meanwhile, the order has been paid and dispatched, we hope it will reach you soon! Respectfully, Herbies

Posted 10 months ago

“I would give zero stars if i could. Ordered last year, no package arrived. Was asked to investigate with AusPost. Did this immediately and sent back details. Took weeks for a response. Their affiliate team kept emailing so i emailed them asking what was going on. They diverted me back to customer support. 90 days for auspost to investigate.. cool i order almost 9-10 months ago. No package arrived. Auspost couldn't confirm where they delievered. Herbies refusing to replace but offering free seeds on another purchase... can't just send those as a replacement? No, ya need to spend more money to potentially not get another package.”

Helpful Report

Posted 10 months ago

Hello, Thank you for the review. According to the official postal information, the package has been properly delivered and handed to the recipient. We have also contacted the postal company and they have confirmed the delivery, thus we cannot confirm your statement. If you need any further assistance - please do not hesitate to contact us Respectfully, Herbies

Posted 10 months ago

“Very poor stealth packaging (a sleep mask) and was picked up by Australian customs. The Dep't of Agriculture, Fisheries and Forestry sent a notification of the, 'Destruction of Goods' after inspection on 1st June 2023.”

Helpful Report

Posted 11 months ago

Hello, Thank you for the review. We regret this issue took place, the missing package has been replaced and the replacement has reached the recipient. We will consider that experience to further improve our shipping and we bring you our apologies for the delay in delivery Respectfully, Herbies

Posted 10 months ago

“Customs stopped first and second time it was sent and resent in stealth packaging. Not stealth enough.”

Helpful Report

Posted 11 months ago

Hello Reece, Thank you for the review. It is regretful that the package did not reach you, but we have received your email with the documentation and have already processed the refund. We will consider that experience to further improve our packaging, thank you for the feedback Respectfully, Herbies

Posted 10 months ago

“We placed our order on may 12 th and after the package sat in customs for weeks, we finally recieved it on june 10th. When i opened the package all that was in it was a pait of socks. This is unacceptable and i want my money back.”

Helpful Report

Posted 11 months ago

Hello Nimeth, Thank you for the review. We've received your email and inquiry with the attached documentation and have already processed a refund. Have you received it already? Respectfully, Herbies

Posted 10 months ago

“I cancelled my order an still received my product and was charged for the product how do i return this product for a refund”

Helpful Report

Posted 11 months ago

Hello Jim, Thank you for the review. The order was not cancelled by the used, neither we have received any requests to cancel it, thus it has been dispatched and properly delivered. Please contact us via our email or via live chat on our website, we will provide a details to return the package for a refund Respectfully, Herbies

Posted 10 months ago

“Do not purchase anything from this company. They only respond to placing orders and helping with tracking. After that you are completely ignored if something goes wrong. I placed an order on April 23 and reached out to the Herbies Shop a couple of times to find out the status of the delivery to our destination. A tracking number had been supplied but the information never changed. Someone always responded within a day or two. On May 19, the package was delivered, but the seeds had been confiscated. I reached out to Violet, a customer service manager with photos of the packaging and a letter proving that the seeds were confiscated. I asked if the order could be resent via FedEx or would the company consider issuing a refund. I have yet to receive a response. It is bad business to respond only when a customer is purchasing seeds or inquiring about the delivery. This is an unprofessional company that only cares about profiting off of other people’s money. I should have read reviews before ordering.”

Helpful Report

Posted 11 months ago

Hello, Thank you for the review. We've checked all the information, your inquiry and both emails have been replied within less than 24 hours. We have not received your reply ever since. By the time of your request, we did not offer any FedEx dispatches, thus fairly informed you that the requested method might not be offered. Currently, we are still waiting for your reply to proceed Respectfully, Herbies

Posted 10 months ago

“My order has been confiscated at the border for the second straight time..So now it’s been 45 days since I placed my original order,I’d like reimbursed for what I paid for..and NO,I don’t want anything resent from Spain ever again..I’d like my money back in my account asap”

Helpful Report

Posted 11 months ago

Hello Terry, Thank you for the review. We regret that this situation took place, the refund has been completed. We are currently working on a new delivery method to avoid such situations in the future and will consider that experience to make our service better Respectfully, Herbies

Posted 10 months ago

“I ordered from Herbie's seeds and all I got was tea bags have reached out to Herbie's multiple times and they never respond would not recommend Herbie's seeds to anyone unless u want to receive something u didn't order and not get a response or a refund worst seed bank ever.”

Helpful Report

Posted 11 months ago

Hello, Edward, Thank you for the review. The inquiry from you has been received and replied to within the promised time period, and according to the official postal information - the package has been properly delivered and handed to the recipient. Could you please clarify the reason for your statement? Respectfully, Herbies

Posted 10 months ago

Herbies Seeds is rated 4.4 based on 5,591 reviews