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Herbies Seeds Reviews

4.4 Rating 5,591 Reviews

86 %

of reviewers recommend Herbies Seeds

Company Reviews

4.4

Based on 5,591 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Herbies Seeds 5 star review on 27th May 2024

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Herbies Seeds 5 star review on 27th August 2022

Herbies Seeds 2 star review on 18th August 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a couple packs months back and long story short they weren’t what I paid for. So they were supposed to send me 7 seeds back out of the 40 I purchased. From the “exclusive” lineup…. So I pay for the shipping again only not to receive a package before we move. Now I’ve been writing claims and they don’t even have the courtesy to acknowledge I’m writing them. Never again would I spend a nickel at Herbies! Terrible product, terrible customer service and, terrible return on money spent. Just an all around bad experience.”

Posted 8 months ago

Hello Tyewonshoe, Thank you for the review. The order you're referring to was packed, sent and most properly delivered, which was clarified and confirmed. From our end, we've offered an assistant - which we were not obliged to, but willingly done so. Your last email was received and will be replied to within the promised time frame Respectfully, Herbies

Posted 8 months ago

“customs impounded my order 1085881. I was told I would receive a refund, however, no one would answer my several emails about this. I am very disappointed.”

Posted 9 months ago

Hello, Edward, Thank you for the review. We've received your inquiry and have replied to it within the promised time frame, and have already received your further message. Could you please clarify what do you mean by "no one would answer"? Respectfully, Herbies

Posted 9 months ago

“i bougth one strain and they told me after i pay that it was not avalible anymore, they replacement they send to me it have beaing the worse strain i ever grow the taste is just horrible plesa stay away from this multiple brand seed sellers go stray to the seed banks”

Posted 9 months ago

Hello, Thank you for the review. The replacement for the out of stock strain was agreed on both ends between Herbies and Customer, while different variants were offered. If any assistance in needed - please contact us and we'll provide all the needed assistance Respectfully, Herbies

Posted 9 months ago

“Do not use herbies if u are in australia I've ordered over 300 aud worth of seeds in 2 orders both orders stopped and both orders destroyed with no help from this site at all. By far the worst seedbank Australians can order from. First parcel was marked green tea? Doesn't take a rocket scientist to know customs will n take that one... last order came with an extra letter stating this is a known address known for illegal activity and to not order from them again.. DONT WAIST YOUR MONEY. much better seed banks for Australians to order from avoid herbies at all costs.”

Posted 9 months ago

Hello, Thank you for the review. We regret that the packages did not arrive, along with that we did replace or refunded all the unarrived packages fairly as promised. If you require any additional assistance - please contact us and we'll provide all the needed help Respectfully, Herbies

Posted 9 months ago

“First package got confiscated... 120 down the drain attempting a second for 60... I've never had problems getting seeds before..I've ordered hundreds of times from various vendors...maybe bad luck? Don't understand since they send stealth”

Posted 9 months ago

Hello J, Thank you for the review. We regret to hear this issue happened, please contact us at your earliest convenience and we will provide all the needed support. At the same time, we do not have any orders affiliated with your email. Could you please clarify? Respectfully, Herbies

Posted 9 months ago

“Asked if they shipped to US and they said yes. What they don’t tell us that the shipment will not get past customs!”

Posted 9 months ago

Hello, Thank you for the review. Our packages do pass customs at a pretty success rate, and in accordance to the official postal information - your package has been delivered properly. If there is any issue with the package or its content - please contact us and we will provide all the required assistance Respectfully, Herbies

Posted 9 months ago

“We didn’t receive seeds. It was a package with a shirt inside.”

Posted 9 months ago

Hello, Thank you for the review. According to the official postal information, the package was properly delivered and handed to the recipient. If you require any assistance - please contact us at your earliest convenience and we will provide all the needed support Respectfully, Herbies

Posted 9 months ago

“My seeds were seized by customs.No word on replacement order yet........very disappointing. I had very high hopes.”

Posted 9 months ago

Hello Richardo, Thank you for the review. We regret this issue happened, your inquiry has been received and replied to, we will do our best to resolve the issue shortly Respectfully, Herbies

Posted 9 months ago

“No seed arrived today as they were meet to be delivered I would like to know if I will get me money back . Had a letter sent by destruction of goods from Australian government . I am sure this company must be getting a lot of customers saying the same thing and they must be aware of seeds coming to Australia. But they are still getting money off Australian people . I am expecting a refund from this company . I am waiting for a response.simone and Steve”

Posted 9 months ago

Hello Simone/Steve, Thank you for the review. We regret this issue happened, while dominant part of our orders do arrive without any issues - this can actually happen. We have received your email and have already replied to it, the issue will be resolved shortly Respectfully, Herbies

Posted 9 months ago

“My seeds were confiscated and destroyed. I had no reason/ idea to think this would happen. No refund yet.”

Posted 9 months ago

Hello, Thank you for the review. We regret this issue happened, we fairly warn regarding such situations ahead of any other place on our website. But your message has been received and replied to, rest assured we will provide all the required assistance as soon as possible Respectfully, Herbies

Posted 9 months ago

“Just would like to know if mine have been confiscated or not,package arrives in OZ 7th August and tracking still says awaiting customs...i understand the risk but if has been confiscated perhaps a review of your so-called stealth packaging depending on the success rate with the country of origin to which your sending..”

Posted 9 months ago

Hello, Thank you for the review. Indeed, the package has been at the customs office for some time now, but please do not worry - the customs process might be delayed. Also, since your package was insured - you have nothing to worry about and if the package won't arrive we'll proceed with our guarantees as promised Respectfully, Herbies

Posted 9 months ago

“My package was confiscated and seeds taken Waiting weeks A promise of delivery of goods to USA did not happen.”

Posted 9 months ago

Hello, Thomas, Thank you for the review. We regret this issue happened and have received your inquiry, to which we have already provided a reply. Rest assured, the situation will be handled shortly and in full accordance with our guarantees Respectfully, Herbies

Posted 9 months ago

“My order was destroyed”

Posted 9 months ago

Hello, Thank you for the review. We regret this issue happened, your inquiry has been received and will be attended shortly. We will provide all the needed assistance and resolve the issue as soon as possible Respectfully, Herbies

Posted 9 months ago

“They put my seeds in a Tshirt to go thru customs. Needless to say I did not get them. I got a pack with a child's t-shirt no seeds. Use a us based seed supplier they won't get your seeds to you”

Posted 9 months ago

Hello Tony, Thank you for the review. According to the official postal information - the package has been delivered and handed to the recipient. Please contact us at your earliest convenience and we will get into that issue and resolve it as soon as possible. Rest assured - we will provide all the needed assistance Respectfully, Herbies

Posted 9 months ago

“Was unable to pay Australian dollars”

Posted 9 months ago

Hello Kieran, Thank you for the review. We do accept Australian Dollars as a payment currency and customers should face no issues with payment by AUD, could you please clarify what sort of an issue did you face? Your feedback will be much appreciated Respectfully, Herbies

Posted 9 months ago

“Very, very disappointed.!!!! Bought 6 seeds and not a one popped!!! Never again from this company!!!”

Posted 9 months ago

Hello Tina, Thank you for the review. We regret to hear that your experience with our goods was below desired levels, but we do provide assistance and will be happy to help you, please contact us at your earliest convenience and we will do our best to resolve the issue Respectfully, Herbies

Posted 9 months ago

“Since moving to Spain, the payment system sucks. The shipping charge is also excessive. It is easier to go direct to the seed suppliers.”

Posted 9 months ago

Hello Seth, Thank you for the review. We regret to hear that you've faced any issues with the payment process, please contact us in our live chat for immediate support with that. We also do our best to keep the prices as low as possible, however there has been several years since your previous order and the global situation has caused the slide prices increase, which we can not affect regretfully Respectfully, Herbies

Posted 9 months ago

“I would not recommend herbies. Don’t expect your emails to be replied to.”

Posted 9 months ago

Hello, Thank you for the review. We've double checked the information, and every single email from you was replied within the promised time frame, could you please clarify your statement? We would be grateful to you as it will help us to further improve our service Respectfully, Herbies

Posted 9 months ago

“Australian customers should be wary about delivery. My order was destroyed by customs for the second year. Using a friend's name and address doesn't seem to help. I've been trying to get a refund for weeks but emails aren't being responded to.”

Posted 9 months ago

Hello, Thank you for the review. We regret that this order did not reach its recipient, but we do provide replies to each and every email we receive within the promised time frame, and rest assured - your inquiry will be replied as well. We will do our best to assist you Respectfully, Herbies

Posted 9 months ago

“Ordered several varieties and only one plant has germinated. Very disappointed. For reference we have been growing for 10 years. I would provide pictures but there is nothing growing to show”

Posted 9 months ago

Hello, Thank you for the review. We regret to hear that you're not satisfied with the product we offer, but we do provide assistance and guarantees. We have received your inquiry and will reply to it within the promised time frame, rest assured - we will do our best to assist you as soon as possible Respectfully, Herbies

Posted 9 months ago

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Herbies Seeds is rated 4.4 based on 5,591 reviews