“I sent a delivery, a parcel, rather than pay extra on the plane and used Hermes/Evri.
WHAT AN IDIOT I AM.
There is no sign of the parcel. The tracking, contact service is worse than useless, it is non existent.
DO NOT WASTE YOUR MONEY OR LOOSE YOUR POSSESSIONS, DO NOT USE THIS USELESS COMPANY”
“The worst delivery service I’ve had experience with. I was waiting for my parcel to be delivered for a week staying at home not being able even to go to buy groceries as they were saying that they would deliver the parcel till from 8 am to 8 pm.
The first attempt wasn’t successful as allegedly the driver hadn’t found my building (lol, the address was correct, I saw the Hermes car next to my building and saw the delivery guy going to deliver a parcel to one of my neighbours, apparently he was not in the mood to deliver my parcel because it was raining). Then I called on the hot line and I was recommended to put a sticker on my door with my phone number so that I could go downstairs and get my parcel. But every other day the same situation was happening. So in the end they just sent my parcel back.
Awful service . Absolutely ridiculous excuses. I will never use your service ever again!”
“Very rude, disrespectful, egoistic customer service who think they are superior to people. The quality is not there anyways, how could you behave so low! Never ever I don’t need any products from Hermes. Things are things.”
“Beware of their attempts to trick you with their charming and convincing speech. Regarding transaction management, they are a complete nightmare. They have not only failed to restore my initial investment, but they also won't give you my hard-earned gains. I was personally duped by them, but thanks to L O U D O U I N / C O M careful tracking, I was able to recover my money and profit, and they returned my access to my banking to me in a matter of days. Give them a try.”
“Either allowed someone at the wrong address sign for my parcel (according to the tracking note) or they just lied about making the delivery altogether. I have cameras so I know they didn't come to the property.”
“Actual lies waited all day for my delivery from amazon then they send an attempted delivery at 9.19pm tonight they did not come anywhere near my door as I was listening for door going just tell the truth if a parcel is delayed not impressed useless company”
“I'm not even going to waste my time! How many times have I and thousands of other complained about the same things over and over and over and over and over again for years and they change NOTHING! I don't understand how this company hasn't gone under they must have some hold over these big online retailers like Amazon as not only haven't they folded but they don't even seem to loose a single contract! Something defiantly dodge going on!
I would rather I had a choice of couriers to choose from and if it was between Hermes saying they could deliver in 7 days and another who said they couldn't deliver for 6mths ... Id pick the 6mths option!”
“Did my first online shop with Aldi. Was supposed to be delivered next Weds, but today (Sat) I got message they had "attempted delivery". Total lie as I am sat here beside front window. No one came. I guess they choose to lie about Saturday deliveries since many people might not be at home.
So it seems "Evri (the new Hermes)" are total liars just like the old Hermes. Their rebranding was a useless waste of time. Now I know Aldi are using them for deliveries, I will also not shop online at Aldi in future.”
“Terrible and insensitive customer service. Delivery company Hermes as nasty as can be. I ordered for several shoes in a large parcel from ShoeZone. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but the automated system told me the same tracking number Hermes had sent me could not be recognised. They deliberately prevent you from speaking to a human, so you technically forgo your hard earned money after a failed delivery. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver in a civilised country? This is not done even in the "third world". FRAUD is all I can smell and I am informing the authorities right away!!!!!”
“Item was unable to be delivered despite been notified it was due to be delivered within 15 minutes of by the courier. No other information was offered. I had to make multiple attempts to track the item to find out why they were unable to deliver the item.
eBay on behalf of the seller the Perfume stop informed me the next day that the item was damaged by the courier service Hermes now calling itself EVRI.
I had to report the item as not received to eBay as I had not received any communication from either EVRI or the seller. The Perfume stop emailed me today after 4 full working days telling me that they do not receive any confirmation from EVRI that a parcel has or hasn't been delivered and had not yet contacted EVRI about the damaged item. I have been unsuccessful trying to contact EVRI to find out what happened to my parcel within the 15 minute time slot and why.
I've ticked the not applicable boxes because the item wasn't delivered and the communication box over a week because no applicable box and unable to make contact.”
“Item was unable to be delivered despite been notified it was due to be delivered within 15 minutes of by the courier. No other information was offered. I had to make multiple attempts to track the item to find out why they were unable to deliver the item.
eBay on behalf of the seller the Perfume stop informed me the next day that the item was damaged by the courier service Hermes now calling itself EVRI.
I had to report the item as not received to eBay as I had not received any communication from either EVRI or the seller. The Perfume stop emailed me today after 4 full working days telling me that they do not receive any confirmation from EVRI that a parcel has or hasn't been delivered and had not yet contacted EVRI about the damaged item. I have been unsuccessful trying to contact EVRI to find out what happened to my parcel within the 15 minute time slot and why.
I've ticked the not applicable boxes because the item wasn't delivered and the communication box over a week because no applicable box and unable to make contact.”
“The most awful company you could possibly ever do business with. They’ve lost my parcel, but for some reason have told a lie today which has caught them out and would be fascinated to hear them explain this lie! They’ve said the shop they were delivering to was closed, bit odd considering it’s open and it was until 10pm, as it always is?”
“Absolutely dreadful. Not only unreliable, but deceitful as well. Firstly, they advised my package had been delivered, then when I advised I hadn't received it they said they 'had tried to deliver but received no answer', despite the fact that myself and three others had been indoors all day; then they said the package had gone missing, and had to be classed as 'unaccounted for', and to contact the seller for a replacement - the seller then advised that they had contacted Hermes directly, who had advised that the package had been delivered and signed for - but when the seller asked for evidence of a signature and photograph showing delivery, unsurprisingly they 'could not provide this'............
Shockingly bad. How they constantly manage to get away with this scam is a mystery.”
“Waiting for a delivery Hermes site says tracking number and post code don't match but they show parcel delivered how can this be cannot get through to speak to an agent just get Hollie terrible service”
“Courier stated he had delivered my parcel. No parcel, no photo of evidence. Reported it immediately to Hermes who confirm it’s not delivered and ask for 48 hours to find it. Can’t find it, deemed ‘unaccounted for’! Not the first time a parcels gone missing from these guys and there’s never a resolution. Tell you to claim from seller. Why aren’t they accountable in some way?”
“NEVER AGAIN.....NEED I SAY MORE. THE MOST UNRELIABLE COURIER COMPANY I HAVE COME ACROSS.
I WAS LEFT A HERMES "SORRY I MISSED YOU CARD" THROUGH MY LETTERBOX WITH A SCRIBBLE THEREON..... (PHOTO ATTACHED)
THIS WAS NOT MY FIRST PARCEL MISHAP....BUT IT WILL BE MY LAST AS I WILL NOT MAKE ANY FURTHER PURCHASES WHERE THEY ARE THE COURIER......”
