“Ever tried to contact these people lately? just come off the phone after talking to a machine, got absolutely nowhere. Im trying to get some information about a parcel thats gone missing but unable to get anywhere, the retailer says hermes has it, but Hermes tracking says waiting to receive from retailer. WHAT A SAD SITUATION IN THIS DAY & AGE.
Dont think I will be using these cowboys again”
“Package kept in a depot for two weeks despite paying for two day shipping. Impossible to speak to a human being and no way to enquire why the package was held.”
“Paid to have a parcel collected on the 11th December, no one came for it. Couldn't get hold of anyone on customer service, to find out what to do next. Today, 16 days later, the response from hermes is that they apologise for not collected and that I can take my parcel to a local pick up point. Had I wanted to to do that I would have done so and not paid the extra for collection! Absolutely dismal, would not use again.”
“Tried numerous ways to contact Hermes no luck at all spent 2 hours online and numerous telephone numbers (that don't igsist) and even tried to get my money back can't get that back either,I've used Hermes in the past and never had this problem before, but I'm never using them again.”
“Hermes.. appalling customer care
Ordered item 23rd Nov, a Christmas present for my daughter, cost £120. Planned 3-5 days delivery. Hermes tracking confirmed it arrived at their depot 24th Nov. On 1st Dec tracking said, 'unable to deliver, contact the sender.' I've done this a few times now and they confirmed it's definitely been delivered to Hermes. Countless efforts to speak to hermes have come to nothing. Unable to speak to a human being. So 16 days later I've no idea what is going on?! Absolutely appalling way to treat customers! I've no idea what's happening. So frustrating. How are they able to get away with it?
10th Dec update: Now 17 days.. Nothing has changed!”
“Just had a parcel delivered and wondered why the driver was moving away quickly from the parcel like it had a live cobra on it, then I picked up the box and realised immdiately why he was running away quicker that Usain Bolt, the box looked like it had been delivered by Ace Ventura and out of 10 items that should have been in the box there were only 4 were left. I have pics.”
“Just had a parcel delivered and wondered why the driver was moving away quickly from the parcel like it had a live cobra on it, then I picked up the box and realised immdiately why he was running away quicker that Usain Bolt, the box looked like it had been delivered by Ace Ventura and out of 10 items that should have been in the box there were only 4 were left. I have pics.”
“Hermes “lost” my item and I feel completely ripped off. To begin with there was no way to contact them, every avenue to contact them was countered with an automated response that lead absolutely nowhere. It was simply impossible to speak to a human. This was an eBay sale and I had no option but to wait until a time when the item could be reported as overdue. By that point I had no option but to refund the buyer for the missing item. Eventually I made a claim and a month or so later was refunded less than a third of its actual value. I would have much preferred to have been reunited with the item but apparently it has vanished out of all existence. No doubt it is somewhere, most likely at auction and making a tidy profit for this firm of cowboys. They must be the shadiest delivery agent in the UK. They never even apologised once in their emails for the loss of the item. It’s shocking that they are still in business, and my biggest regret other than using them in the first place is that I didn’t report the stolen item to the police.”
“Booked on Sunday for collection Monday. Nobody turned up. Tracking said an attempt to collect was made. That's a lie. Tuesday tracking said the collection was made. That was a lie too. After a complaint the parcel was collected on Wednesday and now the tracking says not collected no longer required.
Useless company. Pay a bit extra and get a real courier service. This lot are a shambles.”
“Liars
My heart sank when Amazon said Hermes were delivering my parcel. What I immediately predicted has happened (because it happens all the time with Hermes). They pretend its on its way and then at the last minute lie and say they attempted delivery. They didn't. There is no card saying they tried and I have been in waiting for it. They say in their email "They will have left a card to tell you when their next attempt will be"...Er no they didnt because you are lying. It was never attempted presumably because you dont have enough parcels nearby to bother? This company lies and is an utter disgrace. I would not have placed the order had I known they were the courier.”
“Parcel originally due for delivery today, Saturday 15/8 between 12:00 -16:00. Second message said changed to 11:00-14:00, followed by a message saying delivery attempted but we weren’t in. Our car is in the drive and we have not been out.
Tried online contact - useless. They could not recognise the order no. Asked if I wanted a phone call I should provide a no., So I did, then it said if I wanted a phone call....again and again. I provided a no. twice. Nobody rang.
Companies need to ditch Hermes. They are useless.
On previous occasions they have told us the driver could not access our property, did they need an access code for the gate? Our gate opens by turning the handle. Prior to that they delivered something through our letterbox, showing a pic of the letterbox, not ours. One hour later it was delivered to us, too large to go through letterbox.
Their couriers tell lies to excuse non-delivery.
Someone had better call me on Monday, or I’ll be sitting in the drive ready to give them a piece of my mind and to ask where there local office is so I can pay them a visit.”
“For the last 6 years, they are continually lying and thieving the products. 2016 I watched the driver get out the car with only a "missed delivery" card, without attempting the delivery after the 3rd day of not even trying to buzz the door, it was only from myself shouting at them to get the parcel that I received it.
Today, 14th August 2020, I sat and waited at my office desk, knowing what Hermes are like, they were already 15 minutes passed the window, but at 8:14, they claimed they delivered my package, not one person came to the door, but a screenshot of the GPS apparently exonerates the driver of any wrong doing.
They never left the car, I've had 4 deliveries tonight, and only Hermes would consider recruiting liars and potentially parcel thieves. I strongly ask anyone here to please find any other delivery supplier, as Hermes will only reflect badly on yourselves.”
“I'm only giving the star to my courier who's a wonderful chap! He is wasted with this company!
I'm still spitting fire I'm so outraged. I sold my 6 year old sons electric scooter (brand new) brought the wrong one and left too late to get refund so sold it to someone in Birmingham and this was July 3rd the scooter made it all the way up to Birmingham only to go "MISSING" that day what a coincidence!!!!!!! 3 weeks I still haven't had an apology and the phone number has blocked me from getting through!!!! I messaged on facebook, Twitter,their website and rang copius amounts of times but was IGNORED!!! Disgusting vile pigs i have had tears over this as they aren't even compensating and they are liable for it going missing so the funds from the sale were refunded to buyer and my son has to now wait to get another one as we dont have trees that grow money. They paid me back the £10.82 postage its a complete insult. Do not choose this company even with insurance you will have a fight getting compensation”
“Horrible. Vile .Parcel gone .Picked up from my friends house .Stolen .All wrapped up and labelled appropriately .You would have to be off your head to use parcel2go/hermes .I will be doing a full you tube documentary about the whole disgusting experience .”
“well, expected and paid £7.99 for next day delivery on July3 saturday now is Saturday July 11 I have tried to contact herpes via line chat only reponce call back tomorrow well next stop I think is trading standard. let hope the can help.”
“In my experience Hermes are not really a parcel delivery company, this year alone I have had four failed deliveries which were returned to the merchant using either "no access" or " incomplete address" as an excuse, despite the correct address and straightforward access being provided. My house has a name rather than a number and it is about 200m from the centre of the postcode, which together makes it too difficult for Hermes to find. The sad thing is that the only way to resolve the problem is to get cross with the merchant, whose only fault is to employ such a poor company. Please, if you are a merchant consider using a different delivery company.”
“Dear Complaint team,
Hermes is refusing to address my original complaint as below and is creating a subject I have not raised.
The issue I am awaiting a response for is:
Dear Sir / Madam,
I am writing to you to raise an issue about: Delivery
The issue that I have experienced was: Dear sirs
The above parcel has been wrongly post coded. It should be S66 2TW not S66 1UQ
Unfortunately this is due to an error by the sender.
And some jobsworth at Hermes is playing the copy and paste game, little wonder Joe Lycet exposed their lack of professionalism.
Yours faithfully
Robert Foulds
101a Bawtry Road
Bramley
S66 2TW”
“Goods I ordered from Sports Direct never arrived. Trying to get in touch with either Hermes or Sports Direct is nigh on impossible. Having looked into Hermes on social media, the amount of people who have trouble with this company is truly staggering. An absolute JOKE of an outfit. I will never again order from a retailer that uses them. Its just not worth the risk.”
