“Got an email saying they had got my parcel, they didn’t email to say when they were delivering it .. next thing I got email to say they had attempted delivery unsuccessful, I was at home all day when they said they attempted delivery, so then got email to say they would deliver next working day, waiting in and no delivery.
There is no one to ask or complain to, when you click onto their site and ask for help you get a BOT called Holly. Absolute rubbish service from this company.
They have delivered parcels in the past and not emailed me to say when they are delivering it.
They have actually taken their company reviews site down from Trustpilot ... wonder why that might be eh?
You cannot email them or contact them by phone
They have still got my parcel , they do three attempts and then send the parcel back, this parcel came from America, am I supposed to wait in every day on the off chance I might be lucky enough to get the parcel before they send it back.
This is so annoying, frustrating, dissapointing, I am honestly surprised they are still in business.
If I could give them minus zero stars I would
Terrible Terrible service from these people”
“Very poor customer service. Got stuck talking to a robot because there no way to communicate with some human being. Never even helped with my concern about the parcel I am expecting and every day they keep delaying the delivery for 24hours. Bad experience for me and in the future I will try to avoid Hermes as much as possible.”
“The most useless courier company ever. Every parcel delivered late if it turns up at all. They also lie constantly about making delivery when you're in and they say attempted delivery. AVOID AT ALL COSTS, AND IF A SUPPLIER SAYS THEY USE THEM, THEN REFUSE TO BUY FROM THEM. Useless.”
“Sent package with tracking on 2021 January 21. I can see the package on their hand.
Contacted customer service first time an told me to wait more
Contacted a second time and told me to fill form for paid back.
now they refuse to refund the lost package, because is more then 1 month after sending package (and they told me first time to wait more)...
the insurance is useless if it expire after 1 month
Not very serious.”
“Based on my experience with the same Hermes delivery man for the past couple of years, I’d like to give 10 stars!! Chris delivers in the NG17 area and he’s a star!! A real credit to Hermes. It’s thanks to Chris that I think Hermes is brilliant. Unfortunately, for most of us, our view of these companies is often down to 1 or 2 people, that’s not always a good thing.”
“I see the ratings here and I understand. This company should be stopped and trialled. Their mailman go as far as to post fake delivery photos and customer service is inexistant. STOP GIVING THEM WORK. Hermes is the most disgustingly dishonest mail service.”
“I send a parcel to Denmark on 13th is January 2021 and it has still not been delivered. The parcel cannot be tracked on their website, as it doesn’t recognise the tracking or reference number given by Hermes. Without a working tracking number, you cannot speak to anyone at Hermes. The company doesn’t provide any phone number or email address to which you can contact them. It is an absolute travesty that a company like this is allowed to operate at all.”
“Basically unable to speak to a real agent either on line or on the ‘phone - easily found dozens of postings from customers who confirmed having a similar experience - this is completely unacceptable from a large company - basically bots only allow you to click on limited options none of which allow you to be transferred to an agent or lodge a complaint - I will never use them again”
“Parcel apparently been at local depot for 8 days! Still no delivery. Impossible to actually speak to a human being and no response to emails. Holly is a complete waste of time, three days after being told, rest assured we are looking into your query, still nothing. I will not order again from companies that use Hermes.”
“Ever tried to contact these people lately? just come off the phone after talking to a machine, got absolutely nowhere. Im trying to get some information about a parcel thats gone missing but unable to get anywhere, the retailer says hermes has it, but Hermes tracking says waiting to receive from retailer. WHAT A SAD SITUATION IN THIS DAY & AGE.
Dont think I will be using these cowboys again”
“Package kept in a depot for two weeks despite paying for two day shipping. Impossible to speak to a human being and no way to enquire why the package was held.”
“Paid to have a parcel collected on the 11th December, no one came for it. Couldn't get hold of anyone on customer service, to find out what to do next. Today, 16 days later, the response from hermes is that they apologise for not collected and that I can take my parcel to a local pick up point. Had I wanted to to do that I would have done so and not paid the extra for collection! Absolutely dismal, would not use again.”
“where I live we have a fantastic delivery driver called Steve , unfortunately he is off having an operation at the minute and the stand in drivers have not been as good.
My 5 stars is for Steve, I wish more delivery drivers were like him!”
“Tried numerous ways to contact Hermes no luck at all spent 2 hours online and numerous telephone numbers (that don't igsist) and even tried to get my money back can't get that back either,I've used Hermes in the past and never had this problem before, but I'm never using them again.”
“Hermes.. appalling customer care
Ordered item 23rd Nov, a Christmas present for my daughter, cost £120. Planned 3-5 days delivery. Hermes tracking confirmed it arrived at their depot 24th Nov. On 1st Dec tracking said, 'unable to deliver, contact the sender.' I've done this a few times now and they confirmed it's definitely been delivered to Hermes. Countless efforts to speak to hermes have come to nothing. Unable to speak to a human being. So 16 days later I've no idea what is going on?! Absolutely appalling way to treat customers! I've no idea what's happening. So frustrating. How are they able to get away with it?
10th Dec update: Now 17 days.. Nothing has changed!”
“Just had a parcel delivered and wondered why the driver was moving away quickly from the parcel like it had a live cobra on it, then I picked up the box and realised immdiately why he was running away quicker that Usain Bolt, the box looked like it had been delivered by Ace Ventura and out of 10 items that should have been in the box there were only 4 were left. I have pics.”
“Just had a parcel delivered and wondered why the driver was moving away quickly from the parcel like it had a live cobra on it, then I picked up the box and realised immdiately why he was running away quicker that Usain Bolt, the box looked like it had been delivered by Ace Ventura and out of 10 items that should have been in the box there were only 4 were left. I have pics.”
“Hermes “lost” my item and I feel completely ripped off. To begin with there was no way to contact them, every avenue to contact them was countered with an automated response that lead absolutely nowhere. It was simply impossible to speak to a human. This was an eBay sale and I had no option but to wait until a time when the item could be reported as overdue. By that point I had no option but to refund the buyer for the missing item. Eventually I made a claim and a month or so later was refunded less than a third of its actual value. I would have much preferred to have been reunited with the item but apparently it has vanished out of all existence. No doubt it is somewhere, most likely at auction and making a tidy profit for this firm of cowboys. They must be the shadiest delivery agent in the UK. They never even apologised once in their emails for the loss of the item. It’s shocking that they are still in business, and my biggest regret other than using them in the first place is that I didn’t report the stolen item to the police.”
“Booked on Sunday for collection Monday. Nobody turned up. Tracking said an attempt to collect was made. That's a lie. Tuesday tracking said the collection was made. That was a lie too. After a complaint the parcel was collected on Wednesday and now the tracking says not collected no longer required.
Useless company. Pay a bit extra and get a real courier service. This lot are a shambles.”
