HM Reviews

3.1 Rating 406 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Customer Service

How can I contact HM? How quickly does HM resolve customer queries?

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How long does HM take to deliver?

Helpful Report

(2 weeks ago)

HM normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ I think the delivery service is draconian I don’t think I’ve had a service so slow in the modern era. It says 8 and I can tell you if you get in 8 days your doing really well No thanks ”

- Stephen McKeen

“ I put the wrong address for my delivery and called 2 hours later to change or cancel it because there is no way I could get it from my old address. ”

- antonina

“ Order ID: #13549081692 Date of Order: 9th June, 2020 Items Ordered: Item 1: Art No: 0860663002010 Item 2: Art No: 0697564011019 Total Payable Amount: Rs1773(Paid) Mode of Payment: Card Estimated Delivery date(EDD): 6-13days as per H&M Standard delivery policy Current Order Status: In Progress(means not yet shipped) Country: India Directly reach out to me via checking the account details via H&M and contact me on the provided number or email. ”

- Akaitab

HM Reviews

Delivery - Average