Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,702 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Have bought my clothes from Hobbs for a very long time and still love the selection. Would like a few more styles for the older lady with sleeves to elbow length.”

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Posted 7 months ago

“the failaure of DX to deliver on 3 occasions lead to order cancellation.This reflects so badly on Hobbs that I would probably not buy again.Our first order was cent by EVRI and arrived within 24 hours”

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Posted 7 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the repeated delivery failures with DX. I completely understand how frustrating it must have been to experience three unsuccessful delivery attempts, ultimately leading to your order being cancelled. This is certainly not the standard of service we want for our customers, and I’m truly sorry that this has left you feeling hesitant about shopping with us again especially when your first order was delivered promptly by Evri. Please rest assured that your comments will be shared with our courier management team so we can review this with DX and work to prevent similar issues in the future. If you would like us to assist in placing a new order or help in any other way, our Customer Care team would be more than happy to support you. We sincerely apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“I love Hobbs and have shopped there for years.”

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Posted 7 months ago

“Customer service is poor. Very difficult to get hold of anyone regarding my missing order. I have still not achieved this despite trying to ring, using the online chat and the WhatsApp chat. I would expect better from Hobbs.”

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Posted 7 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how difficult it has been to reach us regarding your missing order. I completely understand how frustrating and disappointing this experience has been especially after trying multiple contact channels without success. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Delivered on time”

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Posted 7 months ago

“Vert good!”

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Posted 7 months ago

“The coat style and material is perfect but the size too small for me”

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Posted 7 months ago

“Poor customer service. It has been impossible to contact the firm so your following questions are irrelevant.”

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Posted 7 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear how difficult it has been for you to get in touch with us. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“I love Hobbs clothes especially the coats. Classic designs as well as some high fashion styles, perfect for the older woman who wants style and quality. Always a great choice.”

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Posted 7 months ago

“Consistently excellent—Hobbs matches my style perfectly and always fits just right. Shopping here never disappoints.”

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Posted 7 months ago

“Have not yet received the dress and it was ordered on 28th November . No information about when it will be delivered . Where is it as you have taken my money ??”

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Posted 7 months ago

Good morning, hank you for getting in touch, and I’m very sorry to hear that you still haven’t received your dress. I completely understand how frustrating this is, especially with no updates on the delivery after your order was placed on 28th November. Please rest assured that we take this seriously. I will be sure to investigate this further to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Great quality clothing.”

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Posted 7 months ago

“Cannot answer the above question as item not received .”

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Posted 7 months ago

“Very good quality”

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Posted 7 months ago

“Quality clothing.”

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Posted 7 months ago

“The return was easy and straightforward. Prompt full refund to my account.”

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Posted 7 months ago

Hello there, Thank you for sharing your experience. I’m glad the return process was easy and the refund was prompt. I’ll pass your feedback along to our team to ensure refunds continue to be smooth and to look into any steps we can take to maintain that level of service consistently.

Posted 4 months ago

“Hobbs have lovely clothes but sadly appalling customer service. Maybe someone might now call / email me and explain what on earth has happened my order?”

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Posted 7 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues with your order and the frustration this has caused. I completely understand how disappointing this must be, especially when you were looking forward to your items. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Mostly things are packed up well but not always. A bit on the expensive side but normally good quality and fine in sale or discounted.”

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Posted 7 months ago

“Good quality and friendly, helpful staff. I ordered online and collected from the store.”

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Posted 7 months ago

“Good service”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,702 reviews