Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,731 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Nice clothes which are a good quality and stylish.”

Helpful Report

Posted 7 months ago

“Great deal and service”

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Posted 7 months ago

“It is hard to know where to start. I was sent a Julia printed top on 7/11/25 on Order number 18072556. When I opened the package I could see that the hook at the neck was sticking up and obviously broken. This indicated to me that no one had checked the garment before it was sent. I was told to return it using the enclosed label. This was missing so that was another thing that was not checked. I feel that I should have my original postage refunded as I should not have been sent a faulty garment. I have tried numerous ways to contact you since but no one is listening.”

Helpful Report

Posted 7 months ago

Good morning, Thank you for taking the time to share this, and I’m very sorry for the frustration you’ve experienced. Receiving a faulty item especially one that clearly should have been checked before dispatch is disappointing, and the missing returns label only added to the inconvenience. This is not the standard of service we aim to provide. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 7 months ago

“Usually very good but not on this occasion”

Helpful Report

Posted 7 months ago

Hi Karen, Thank you for your feedback and for your continued support. We’re really sorry to hear that this particular experience didn’t meet the standard you’ve come to expect from us. We truly value your loyalty, so it’s disappointing to know we let you down on this occasion. If you’d be open to sharing a bit more about what went wrong, we’d really appreciate the opportunity to look into it and make things right. We hope to provide you with the great experience you’re used to next time. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs is a bit pricey for me for day to day wear but when I want something of excellent quality for formal or smart social occasions this is where I shop.”

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Posted 7 months ago

“Hobbs is my favourite shop, and if I can find the right fit, great. But it does not always fit. In particular trousers too fitted at the waist, more half elasticated back please. Your jeans are terrible! Again look at the fit. Quality though is really good, coats are gorgeous. Shoes are modern, suffer a little bit from EU sizing. I am a UK size 6, which often means EU 39 too small, EU 40 too big. Consider more 39.5 please. I love quality of the line tops and dresses. Would like to see some of retro designs back in, I can tell you my favourites.”

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Posted 7 months ago

“Good service”

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Posted 7 months ago

“Have purchased many items from Hobbs over the years and have always found the clothing of good quality. When I have had an occasion to return an item the refund has been prompt and without question.”

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Posted 7 months ago

“I think that Hobbs quality cannot be faulted and I love that most of your shoes are leather lined. I was disappointed that a recent 25% discount offer only applied to the UK site and not the global one. Shipping was a little slow from point of order to dispatch and returns are very expensive from the ROI. I think you could do better on returns prices as it does not encourage sales, especially from the ROI, we are not a million miles away!”

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Posted 7 months ago

“Good service”

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Posted 7 months ago

“This is the second time I’ve bought this coat after losing weight and needing a smaller size. My original version had slightly different pockets, but the make, colour, quality, and length remain just as perfect. I still love it just as much! Red is my favourite colour, but finding the right shade is always a challenge—this one is spot on: not too bright, not too dark. I get soooooooo many compliments whenever I wear it. Don’t hesitate to buy this coat. It’s beautiful, 100% wool, and absolutely worth the price. You’re paying for real quali”

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Posted 7 months ago

“I have many Hobbs pieces, both formal and non formal style, and I would highly recommend the investment. I have yet to find a piece that I was not happy with. It is my favourite fashion brand and has been for many years.”

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Posted 7 months ago

“A good company to deal with”

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Posted 7 months ago

“Hobbs was let down by: The delivery. Box was just chucked on the front doorstep, bell not rung, no attempt to leave in requested safe place. Box split and wet. The return. Took the coats to Covent Garden store, one was refunded the other could not be found on the system so I had to take it home, pack it up, take it to the post office and now have to wait for my refund. Shop staff very helpful and polite.”

Helpful Report

Posted 7 months ago

Hi Diana, Thank you for taking the time to share your experience. We’re really sorry to hear about the issues with your delivery. Your parcel should never have been left in that condition or without following your delivery instructions, and we completely understand how disappointing that must have been, especially with the damage caused. We’re also sorry for the inconvenience you experienced with your return. While we’re glad to hear our store team were helpful and polite, it’s frustrating that one of your items couldn’t be processed in-store, leading to extra time and effort on your part. That’s certainly not the seamless experience we aim to provide. We appreciate you highlighting this, and we’ll be sharing your feedback with both our delivery partners and returns team to help improve our service. Thank you again for your patience and understanding. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Love Hobbs-quality clothing and made to last.”

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Posted 7 months ago

“Purchase process very easy. I am holding judgement on their returns as I am still awaiting notifications and refund( returned by Royal Mail 6 days ago)”

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Posted 7 months ago

Hi Christina, Thank you for your feedback, we’re really pleased to hear you found the purchase process easy! We appreciate your patience regarding your return, and we can confirm that your refund has now been processed. We’re sorry for the delay in communication while this was being completed, and we understand how important timely updates are. If there’s anything further we can help with, please don’t hesitate to get in touch, we’re always here to help. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Always great quality and excellent service”

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Posted 7 months ago

“Difficulty adding discount code at checkout”

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Posted 7 months ago

“Used to purchase lots of things from Hobbs, especially for work over several years and all seasons. Really a trustworthy brand although I find the casual ranges are a bit frumpy, old fashioned and overpriced.”

Helpful Report

Posted 7 months ago

Hi Margaret, Thank you for your continued support over the years, it really means a lot to us. We’re pleased to hear you’ve found us to be a trustworthy brand, especially for your workwear. At the same time, we appreciate your honest feedback about our casual ranges. Style and value are incredibly important to us, and we’re always working to evolve our collections to better reflect our customers’ expectations. Your comments have been noted and will be shared with our design team as we continue to develop future ranges. We hope we can surprise you with something that feels more in line with your style next time you shop with us. Kind regards, Hobbs Customer Care

Posted 3 months ago

“I normally have no problem with Hobbs. I have shopped with you in store and on line for years and I have never been treated in such a patronising way. The assistant was just rude refusing to acknowledge that Hobbs might have made a mistake. She made me feel like I had made the mistake”

Helpful Report

Posted 7 months ago

Good morning, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience this is not the standard of service we aim to provide. You should always feel respected and listened to when shopping with us, and we apologise that this was not the case. We appreciate your loyalty over the years, and we understand how disappointing it must have been to feel dismissed rather than supported. We will follow this up with the team to ensure it doesn’t happen again. Kind Regards - Hobbs Customer Care

Posted 7 months ago

Hobbs is rated 4.4 based on 5,731 reviews