Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,730 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Efficient service , arrived on time and well packed in sustainable materials and dust bag for shoes and bag”

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Posted 7 months ago

“Excellent, very fast service. No problem with returns.”

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Posted 7 months ago

“Clothes are nice but coats that are not tweed attract fluf like a magnet. I do love their tweed, velvet and other no need to iron fabrics.”

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Posted 7 months ago

Hi there, Thank you for your feedback, we’re really pleased to hear how much you love our tweed, velvet, and easy-care fabrics! We’re sorry to hear you’ve had issues with fluff on some of our other coats. Certain fabrics can be more prone to attracting lint, and we understand how frustrating that can be when you’re wearing them day to day. Your comments are really helpful, and we’ll be sure to share them with our product team as we continue to review our fabric choices and finishes. In the meantime, if you ever need advice on care or would like help finding styles with similar low-maintenance fabrics, our customer support team is always happy to help. Thank you again for your thoughtful feedback. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs is fab for me given my working role. Love the selection, colours and fabrics.”

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Posted 7 months ago

“Always find something I like everything is well made and the staff are very helpful in store”

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Posted 7 months ago

“I never received this item, it was delivered to the wrong address by Evri on 10 November. Customer service of both Evri and Hobbs v poor. I have no idea when or if I will be refunded. I would suggest you order from this website with caution.”

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Posted 7 months ago

Hello there. Thank you for taking the time to share your feedback. We're truly sorry to hear your item was not delivered correctly and that the situation with Evri has caused you such concern. We’ll investigate the delivery issue and we are pleased to see that your refund has been resolved by our fantastic Customer Care team.

Posted 7 months ago

“Quality merchandise”

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Posted 7 months ago

“Love Hobbs fit, it fits like a dream on my bofy I am a 5'8" UK 16-18 curvy woman, who only shop classic peices.”

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Posted 7 months ago

“Not happy at all with Hobbs left 2 X emails for customer service still no reply to date, called then got cut off for no reason, eventually got hold of someone who was v helpful For a brand that rates itself as high end products you really need to sort out your customer services department Very frustrating indeed”

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Posted 7 months ago

Hello Mathew. Thank you for sharing your experience, and we're really sorry for the lack of reply to your emails and the call being cut off. That isn’t the level of service we aim to provide, even if a later interaction was helpful. We’ll review our customer services process to prevent this happening again. This has since been resolved for you, however we look forwarding to restoring your faith on your next purchase.

Posted 7 months ago

“So easy to collect in store”

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Posted 7 months ago

“Order lost in transit twice.”

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Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order went missing in transit twice, this certainly is not the level of service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“perfect quality and beautiful design..Just have issues with size availability”

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Posted 7 months ago

“Hobbs is one of my favarite shops in London. They have great styles and value for money. Thank you!”

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Posted 7 months ago

“Always well made clothes . Well tailored and excellent attention to detail .. especially their suits and jackets . Jumpers are so warm and true to size .”

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Posted 7 months ago

“The packing was so poor the trousers were creased I didn’t bother trying them on. Just not good enough.”

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Posted 7 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the condition your trousers arrived in. Items should reach you carefully packaged and ready to wear, so we completely understand your disappointment. We’ll make sure this is passed on to the team so we can improve our packing standards. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Very good quality at manageable price. Super range. Excellent service”

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Posted 7 months ago

“The 30 day returns policy is very good. There was no returns label in the package and I couldn't get one to print from the website. I rang Customer Service and got a link to a label within 24 hours, so I was very happy. All I have to do is take it to my local Post Office for a free return.”

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Posted 7 months ago

“Excellent service, as always”

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Posted 7 months ago

“Great company, good website and service. Products are always a good quality and fit me well.”

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Posted 7 months ago

“I love Hobbs clothes the quality is amazing and they are very well designed, always look good and they wear very well, fast efficient delivery service”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,730 reviews