Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,729 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Love the tops”

Helpful Report

Posted 7 months ago

“Extremely disappointed. I have paid for my order and not received it. I am contacting customer service and nobody is getting back to me. The cold weather has arrived and I don’t have the coat that I’ve paid for.”

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Posted 7 months ago

Hello Sarah, we’re really sorry to hear that your order hasn’t arrived and that you’re not getting a response from our team. This is not what we wish for our customers. We are continuously working to put this right, it is great to see that this has since been resolved for you. If you need anything else, please do reach out again.

Posted 7 months ago

“Great quality and styles again and again”

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Posted 7 months ago

“Great company everything done within 7 days and money refunded”

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Posted 7 months ago

“Excellent quality and service”

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Posted 7 months ago

“I was appalled at the way the dress was delivered. It was in a plastic bag screwed up in a ball at one corner. The tissue was screwed up in a ball at the other corner along with the invoice. I would certainly think twice before buying online from Hobbs again”

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Posted 7 months ago

“P like Hobbs style and the service is always good.”

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Posted 7 months ago

“If you are looking for a quality item of clothing you can always trust Hobbs to come up with the goods. I have shopped at Hobbs for over twenty years now and you have never let me down whatever the occasion! The quality and styling did go down during the past five years but you are making up for it now I feel.”

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Posted 7 months ago

“Prompt delivery.. Good quality well made garments and asseries..plenty of choice for older Ladies.”

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Posted 7 months ago

“Just disappointed with customer service.”

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Posted 7 months ago

Hi Brigid, Thank you for your feedback, we’re really sorry to hear that you were disappointed with our customer service. This isn’t the level of care we aim to provide, and we understand how frustrating this must have been. We’d really appreciate the opportunity to look into what went wrong and see how we can make things right. If you’re open to it, please feel free to get in touch with us directly with a few more details, and we’ll do our best to assist you. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I had several queries about these trousers prior purchase but found it almost impossible to get answers by phone or on live chat Finally after several days....almost a week I received a reply to my email”

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Posted 7 months ago

“Very good quality and efficient administration”

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Posted 7 months ago

“The Hobbs shop I visit does not carry enough sizes. Ordering online is easy and order sent quickly. Very good service.”

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Posted 7 months ago

“As far as I can see Hobbs is now left more as ‘the last man standing’ due to the fact that all its rivals like Country Casuals, Precis, Windsmor, Minuet & Viyella have all unfortunately gone out of business! Hobbs, are usually excellent value.”

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Posted 7 months ago

“Very poor online service.”

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Posted 7 months ago

Hello there. Thank you for taking the time to share your feedback. We’re very sorry to hear about the poor online service you experienced. So that we can make this right, please do reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 7 months ago

“I hate online shopping and much prefer going to a shop. Sadly my store often does not have the lines I want to see. Long live the stores.”

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Posted 7 months ago

“Some of the sales ladies in the shops can be rude but I just pick my dress and leave ,may be one day they will improve bromely and London bridge”

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Posted 7 months ago

“Delivery could have been quicker, but I love the dress”

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Posted 7 months ago

“Historically good quality compared with most fashion brands .”

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Posted 7 months ago

Hi Jacinta, Thank you for your feedback, we really appreciate your kind words about our quality. We’re proud of the standards we aim to maintain, so it means a lot to hear that this has been your experience over time. We’re always working to ensure our pieces continue to meet those expectations. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Efficient service , arrived on time and well packed in sustainable materials and dust bag for shoes and bag”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,729 reviews