Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,732 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs excellent website. Sizes accurate. Delivery prompt”

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Posted 7 months ago

“Great service, speedy delivery. Will be back again.”

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Posted 7 months ago

“Very good quality of some of the items.”

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Posted 7 months ago

Hi Sunil, Thank you for your feedback! We're really pleased to hear that you found some of our items to be of very good quality. If there’s anything we can do to make your experience even better across all our products, we’d love to hear your thoughts. We hope to see you again soon! Kind regards, Hobbs Customer Care

Posted 3 months ago

“Hobbs seems to have become a bit of a 'go to' brand for me, as although not cheap they are always good quality clothes that fit well.”

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Posted 7 months ago

“Customer service very poor”

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Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“As above a frustrating experience as unable to return via post”

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Posted 7 months ago

Good morning, Thank you for your feedback, and I’m sorry to hear about the frustration you’ve had trying to return your item by post. This shouldn’t be a difficult process, and I understand how inconvenient it is when the return options don’t work as expected. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“They need to investigate their delivery system”

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Posted 7 months ago

Good morning, Thank you for your feedback. I’m sorry for the issues you’ve experienced, and I completely understand your concern. We agree that our delivery process needs to be reviewed, and your comments have been passed on to the team so we can address the problems and improve the service. Thank you for taking the time to let us know. Kind Regards Hobbs Customer Care

Posted 7 months ago

“Lovely styles, shame they don't fit women with a bust.”

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Posted 7 months ago

“Had an issue with my first order, found it hard to phone Customer services, but use the chat on their home page which eventually helped me with my order as it never got dispatched and was out of stock which I never got notified about so I could get a refund . Eventually I found my size online by luck and managed to return the coat with no issue . Disappointed I never got the right size as it’s a beautiful coat .”

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Posted 7 months ago

“I really like the classic style with the great cuts and beautiful fabrics.”

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Posted 7 months ago

“I like Hobbs and their styles but clearly I will have to shop in store. Also the dress arrived badly packed so much even Evri had had to sellotape it together!”

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Posted 7 months ago

“I do not have any idea but i still waiting for an answer/ help from the customer services.”

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Posted 7 months ago

Hi Verda, Thank you for your feedback. We’re really sorry to hear that you’re still waiting for a response from our customer service team, that’s certainly not the experience we want for our customers. We understand how frustrating it can be not to receive timely support, and we’d like to help get this resolved as quickly as possible. Please feel free to reach out to us here if you require assistance still: https://www.hobbs.com/contact-us.html Thank you for your patience, and we appreciate the opportunity to put this right. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Hobbs are extremely helpful and products are good quality.”

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Posted 7 months ago

“Recent dresses I have purchased have not lasted well, expensive!”

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Posted 7 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that the recent dresses you purchased haven’t lasted as well as they should, especially given the price. That’s definitely not the quality we aim to deliver, and I understand how disappointing this must be. Thank you again for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Very poor customer service,seems to be automated reply to emails.”

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Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received an email to your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“As always Hobbs selections are excellent. Would like to see more Petite range and Limited in store”

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Posted 7 months ago

“Hobbs is generally good but the last dress was a disappointment if I am honest had to lengthen dress , normally it is a good length and was caught out with no time to fix before I wore it . Frustrating I must say”

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Posted 7 months ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

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Posted 7 months ago

Hi Hilary, Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulty you had contacting our Customer Service team and the delays with your order, this is not the level of service we aim to provide. We understand how frustrating it must have been to be told your item may have been lost, only for it to arrive later, especially after such a long wait. Your feedback highlights areas we clearly need to improve, both in communication and in the reliability of our delivery timelines. We appreciate you bringing this to our attention and will be sharing your comments with the relevant teams. If there’s anything further we can do to support you or follow up on your experience, please don’t hesitate to reach out. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Took money for these two weeks ago still haven’t arrived. Said there was an investigation but no response. They don’t know where they are. I’ve asked for a refund and cancel the order as no person to talk to only the bolt on the website. Still Waiting for refund. Next step will be to report this to FCA. Dreadful service.”

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Posted 7 months ago

Good morning, Thank you for your review, and I’m very sorry for the experience you’ve had. Waiting this long for your order, without clear communication or a resolution, is completely unacceptable, and I understand your frustration. I apologise that you haven’t received an update following the investigation and that you’ve struggled to speak with someone directly. You should never be left without support especially when you’re trying to resolve an issue like this. I can confirm that your refund request should be processed as a priority, and I’m sorry that this has not yet happened. Rest assured this will be looked into to ensure that your query is resolved. Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience and poor experience you’ve had. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Hobbs have maintained and keep the good quality of their products over the years and continue to do do. I love the fantastic quality of their products.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,732 reviews