Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,732 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Quick delivery”

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Posted 7 months ago

“Fast and well packaged”

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Posted 7 months ago

“Easy ordering and arrived quickly in nice packaging.”

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Posted 7 months ago

“Generally nice clothes. It is a shame that they use Evri for deliveries.”

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Posted 7 months ago

“Very pleased.”

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Posted 7 months ago

“Customer services are the worst I have ever experienced. Trying to contact Hobbs on the phone is a very small window of 9-1pm. Not sure what sort of service this is? Live chat takes forever to actually speak to an advisor and when you do they only apologise for non delivery and contact Evri who should have delivered and then I have to wait a further 48 hours for Evri to give me an update. And the best part is I have to use the tracking reference to check myself. Hobbs do not provide a replacement order either. It's the most shocking customer service I have ever had the displeasure of contacting.”

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Posted 7 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is far from the level of service we aim to provide, and I completely understand how frustrating it must be to deal with limited contact hours, long waits on live chat, and delays with your delivery. I’m especially sorry that you’ve had to chase updates yourself and that a replacement wasn’t offered. You shouldn’t have been left to manage this on your own, and I apologise for the inconvenience and disappointment this has caused. I’ve passed your comments on to the relevant teams so we can address the issues you’ve highlighted, including communication, delivery handling, and customer-service availability. Thank you again for bringing this to our attention, and I’m sorry for the frustration this situation has caused. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“I adore Hobbs such classic clothing made beautifully with the best fabrics”

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Posted 7 months ago

“Enjoy purchases especially jackets”

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Posted 7 months ago

“Very efficient re ordering & delivery”

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Posted 7 months ago

“Lots of faulty items in stock, seemingly - though the dress was in the sale, but not marked as faulty”

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Posted 7 months ago

“Great store - face to face and online”

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Posted 7 months ago

“Hobbs are normally amazing and I rarely return anything .”

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Posted 7 months ago

“Can definitely recommend this garment”

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Posted 7 months ago

“Staff in the Buchanan Street store in Glasgow were very pleasant. They let me browse around the store and when I requested assistance they were very helpful. First class.”

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Posted 7 months ago

“Small and elegant clothes…. Apart from too many flowery things sometimes.. but it’s a matter of taste.”

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Posted 7 months ago

“Generally very good but have held back from giving 5 stars due to the poor packing of this item considering the price one would expect a little more care!”

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Posted 7 months ago

“Always good quality clothes. Easy delivery and on the odd time to have a return it is easy to send back.”

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Posted 7 months ago

“Super quality clothes.”

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Posted 7 months ago

“Disappointed— still haven’t received my dress.”

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Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this certainly is not he level of service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Staff are wonderful, helpful and friendly. The Guildford store is beautifully presented, staff always ready to assist. Great shop and team.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,732 reviews