Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,732 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Staff were excellent”

Helpful Report

Posted 7 months ago

“I love this brand , the style, the quality but the online shop is not one of my favourite. The refund policy takes far too long, and the website doesn’t offer any option for an exchange or replacement in case of a faulty item. You’re forced to close the refund request, which then takes two weeks to be processed far too long.”

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Posted 7 months ago

“Usually well pleased with Garments and no complaints about Hobbs service”

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Posted 7 months ago

“Stylish and good value, I was impressed with the quality.”

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Posted 7 months ago

“Great styles: seems to be getting more and more expensive though!”

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Posted 7 months ago

“Hobbs are you usually spot on with their garments, but, for me, this particular jacket is not what I expect from them.”

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Posted 7 months ago

“I’ve bought many dresses, shoes and other clothing from Hobbs and never been disappointed by the quality until my recent purchase which I am returning.”

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Posted 7 months ago

“Quality of items not as good as it was for the price.”

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Posted 7 months ago

“Hoping that the refund process is a good experience”

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Posted 7 months ago

Hi Kate, Thank you for your feedback, and apologies for the delayed response. We completely understand how important a smooth and reliable refund process is, and we truly hope your experience met your expectations. If there’s anything that didn’t go as planned or if you still need assistance, please don’t hesitate to get in touch, we’d be more than happy to help. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Delivery excellent”

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Posted 7 months ago

“Very helpful staff”

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Posted 7 months ago

Hi there, Thank you so much for your kind words! We're really glad to hear that you found our staff helpful. We’ll be sure to pass along your feedback to the team, it means a lot to us. We look forward to welcoming you again soon! Kind regards, Hobbs Customer Care

Posted 3 months ago

“Excellent company and as i said above I have purchased clothing from this company many times. Yes I would recommend.”

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Posted 7 months ago

“Great customer service”

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Posted 7 months ago

“The staff are always very helpful.”

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Posted 7 months ago

“Beautiful dress”

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Posted 7 months ago

“Good clothing but occasionally quality of material doesn't justify the price in my opinion.”

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Posted 7 months ago

“Good website easy to navigate. Prompt service.”

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Posted 7 months ago

“Always an easy interaction”

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Posted 7 months ago

“Very happy with Hobbs designs & colours. Always something I like. Sometimes a bit different too. Only disappointment was the small cardboard box used to send out my online order, bit too flimsy, one side had split & was open. No waterproofing, I hate plastic but sometimes it makes a difference to the state of a delivered item.”

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Posted 7 months ago

“Hobbs is a reliable company with wearable, reasonably priced garments of good quality.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,732 reviews