Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,732 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Not a great selection of in-store styles. I had to order online, which isn't ideal when paying nearly £250 for a dress. It arrived, folded into a small parcel bag - not a great shopping experience! 😔”

Helpful Report

Posted 7 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear that the in-store selection didn’t meet your expectations and that ordering online wasn’t ideal for you. We also apologise that your dress arrived folded in a small parcel bag, this is not the premium experience we aim to provide, especially for higher-value items. Your feedback about both the in-store range and packaging has been shared with our teams so we can continue to improve the shopping experience. We appreciate you taking the time to let us know and hope future orders will offer a smoother experience. Kind regards, Hobbs Customer Care

Posted 4 months ago

“It used to be great and made in Europe. Now everything is made in China and the quality has dropped a lot. I have to find other shops that can still sell quality.”

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Posted 7 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that you feel the quality hasn’t met your expectations recently. We understand how important craftsmanship and fabric quality are, and it’s disappointing to know we’ve fallen short for you especially if you’ve enjoyed our products for a long time. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Love Hobbs, particuarly the staff who are all excellent - I shop in the Manchester store and now in the newTrafford Centre store which is closer to home for me and without fail they are wonderful, cheerful, helpful. My only small gripe is that there isn't enough choice in the petite range and at 5ft some of what is labelled petite is still too long/big.”

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Posted 7 months ago

“Love Hobbs clothing”

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Posted 7 months ago

“Good quality clothing . Classic styles . Would like to see some more fashionable items as well as classic / formal.”

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Posted 7 months ago

“Beautiful”

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Posted 7 months ago

“Most of the clothes and accessories are smart though expensive Some styles are a little old fashioned in my opinion”

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Posted 7 months ago

“Fantastic quality and style my go to fashion brand.”

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Posted 7 months ago

“Easy website, top quality, swift delivery”

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Posted 7 months ago

“An interesting selection of styles , good quality , bound to find something to fit that gap in your wardrobe.”

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Posted 7 months ago

“Good customer service”

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Posted 7 months ago

“Hobbs in Milton Keynes is very well situated on a corner, so has plenty of windows. The staff are friendly and allow you to browse.”

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Posted 7 months ago

“Terrible service all round I won’t be shopping there again”

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Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the service provided to you. This certainly is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that you are provided with a better service in future. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Hobbs is my go to store both online and in store.”

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Posted 7 months ago

“The staff in all the stores I’ve gone to have always been very helpful and friendly. The clothes in the stores are always well displayed even in the smaller ones with a good selection of what is available online but obviously not everything. I ordered the shoes online and picked them up in store having tried them at the Edinburgh shop but didn’t buy at the time. Quick dispatch and good communication to let me know they’d arrived at my nearest store. and quick”

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Posted 7 months ago

“Hobbs items are of very good quality and the fit is accurate.”

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Posted 7 months ago

“Hobbs store in Bath is fantastic, staff are always helpful, friendly and an asset to Hobbs, I enjoy shopping there.”

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Posted 7 months ago

“Always good. Delivery excellent. One of the best companies to order and deal with online.”

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Posted 7 months ago

“Good quality clothes”

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Posted 7 months ago

“Good quality and perfect sizing.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,732 reviews