Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,742 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The Boots were delivered to my local store, beautifully packed.”

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Posted 8 months ago

“Great service as usual with well tailored clothing”

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Posted 8 months ago

“Classy and never disappointed, I feed always well dressed for every occasion.”

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Posted 8 months ago

“Smart, tailored and classic.”

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Posted 8 months ago

“I received my skirt well packaged in a paper parcel.”

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Posted 8 months ago

“The Hobbs site is easy to navigate and find what you want. Ordering was easy and my order arrived quickly.”

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Posted 8 months ago

“Good quality”

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Posted 8 months ago

“I have e mailed for return slip but no response”

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Posted 8 months ago

Good morning, We’re really sorry you haven’t received a response about your return slip that’s not the experience we want for our customers at all and can completely understand how frustrating this can be for you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 8 months ago

“Always had excellent service from this company both on line and in store. Can usually fine what I am looking for from casual to formal wear. I have been complemented many times on an outfit from Hobbs.”

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Posted 8 months ago

“Excellent webpage easy to navigate. Always a wide range of styles on offer. True sale items, excellent value for money.”

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Posted 8 months ago

“Excellent.”

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Posted 8 months ago

“I went to the merry hill branch and was served by a lady called Natalie and when I said I wanted to return one of the pairs of trousers I ordered she pulled a face and said oh .can I not return them and she said I don’t like returns … not very good customer service from a company that has excellenf quality items and would expect the same in your customer service”

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Posted 8 months ago

Hello there, I’m really sorry to hear about your experience with Natalie at the Merry Hill branch and the difficulty with returning the trousers. This isn’t the standard we aim for, and I completely understand your disappointment. Please be assured I’ll pass your comments to our store management so this can be reviewed and addressed to improve our customer service going forward. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Hobbs are very helpful and refund was very quickly processed”

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Posted 8 months ago

Hello there, Thank you for your kind words. We’re glad to hear the refund was processed quickly and that you found our team helpful. If there’s anything else you’d like to share or any way we can assist further, please let us know. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Hobbs seems to be undergoing a slow renovation and modernisation after just churning out the same styles year after year. For me, there's still too much polyester used and the colour palette lacks subtlety. I think there needs to be more emphasis on outfit building rather than boring basic separates.”

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Posted 8 months ago

“Quick delivery”

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Posted 8 months ago

“Great customer service. Friendly and helpful service”

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Posted 8 months ago

“Great online better than in store”

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Posted 8 months ago

“One of my fav outfitters”

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Posted 8 months ago

“Love Hobbs clothing but the new returns process (no in store option for EU online orders) is expensive and unwieldy”

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Posted 8 months ago

Hi there, I’m really sorry to hear that the new EU online returns process is expensive and unwieldy. That isn’t the experience we want for our customers, and I understand your frustration. I’ll make sure your feedback is shared with our returns team so we can review and look for improvements to the process. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Love the quality from Hobbs especially their wool coats. I now have a number of long and short versions, collected over the years. Still great, classic styles.”

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Posted 8 months ago

Hobbs is rated 4.4 based on 5,742 reviews