Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,806 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Great service”

Helpful Report

Posted 8 months ago

“I would have given 5 stars but two things happened. The day after I bought mine they were reduced. The return of the items took me all morning to sort. The items bought in store weren’t easy to return as apparently the online system doesn’t recognise the order code. I had to wait 24 hours for this to arrive.”

Helpful Report

Posted 8 months ago

Hi Angela, Thank you for your review and for sharing your experience with us. We’re really pleased you felt we were close to 5 stars, but we’re sorry to hear about the issues you encountered. We understand how frustrating it can be to see an item reduced shortly after purchase. While our promotions can change quickly, we completely appreciate how disappointing that timing can feel. We’re also very sorry that returning your items was such a lengthy and inconvenient process. That’s certainly not the experience we want for our customers. The delay with the order code being recognised by our in-store system and having to wait 24 hours would have been frustrating, and we appreciate your patience while it was resolved. Your feedback is incredibly helpful, and we’ll be sure to share it with our teams as we continue working to improve our returns process and overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our customer service team. Thank you again for taking the time to leave your feedback, we hope to provide you with a seamless 5-star experience next time. Kind regards, Hobbs Customer Care

Posted 4 months ago

“I have shopped with Hobbs for years. Always great service and stylish clothes.”

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Posted 8 months ago

“Excellent.”

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Posted 8 months ago

“Keep up the good work on PETITE range”

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Posted 8 months ago

“All good on my first purchase”

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Posted 8 months ago

“Cost effective”

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Posted 8 months ago

“Quality always good and I love that sizing is generous”

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Posted 8 months ago

“Great skirt good quality”

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Posted 8 months ago

“I love Hobbs, they have great styles and the website and shops are well laid out. Their clothes are good quality and stand the test of time.”

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Posted 8 months ago

“I like that it was delivered in time”

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Posted 8 months ago

“This time I did not like what I bought.”

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Posted 8 months ago

“Love everything about Hobbs - the fit is always spot on and the quality is excellent!”

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Posted 8 months ago

“Love Hobbs stylish clothes”

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Posted 8 months ago

“Excellent company”

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Posted 8 months ago

“Awful experience with Hobbs online. My order wasn’t delivered. Customer services terrible no phone line all AI. 48hrs for an email response which never came. Still waiting. No refund as yet.”

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Posted 8 months ago

Good morning, We’re really sorry to hear about your experience this isn’t the level of service we aim to provide our customers at all, and we completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 8 months ago

“My go to place for work suits and black tie wear”

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Posted 8 months ago

“Excellent quality clothing and fast online service”

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Posted 8 months ago

“I’ve been a Hobbs customer for around 6 years now - I love certain styles and they are very nicely made and you always feel ready for any event- definitely my favourite brand.”

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Posted 8 months ago

“This is my first purchase from Hobbs and I’m very pleased with my trench coat. Quick delivery as well”

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Posted 8 months ago

Hobbs is rated 4.4 based on 5,806 reviews