Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,590 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Well packaged. Ordered 3 items but didn’t all arrive together”

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Posted 1 week ago

“I very much like Hobbs quality clothes as a rule.”

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Posted 1 week ago

Hi Rachel, I’m glad you’ve had generally positive experiences with Hobbs. I’m sorry this isn’t reflected in your latest experience. If you’d like, please share your order number and any details about what didn’t meet your expectations this time. We’ll review promptly and look into a suitable resolution, whether that’s a replacement, refund, or alternatives. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Provides a good reliable service and quality products.”

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Posted 1 week ago

“Love the Limited Edition range”

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Posted 1 week ago

“Prompt delivery and well packaged. Shoes are beautiful but sadly not quite wide enough for my feet to wear all day.”

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Posted 1 week ago

“Really disappointed in this blouse colour is very dull, quality is not what it used to be !”

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Posted 1 week ago

Hi Janet, I’m really sorry you’re disappointed with the blouse colour and the overall quality. That isn’t the standard we aim for. If you’d like, please share your order number and any photos of the item. We’ll review what happened and arrange a replacement, refund, or suitable alternative as quickly as possible. We can also check fabric and colour options to find something you’ll be happier with. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Excellent service. Thank you Hobbs.”

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Posted 1 week ago

“I love all the Hobbs clothes I bought recently but the linen suit & dresses are such nice quality & good fit. Would recommend 👍”

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Posted 1 week ago

“Le retour est difficile Aucun moyen de savoir chemin du retour - je n’ai pas eu confirmation du dépôt”

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Posted 1 week ago

“Terrible service , paid for next day delivery , order never arrived , the it was cancelled 4 days later”

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Posted 1 week ago

Hi Donna, I’m very sorry to hear about your experience and completely understand your frustration. You paid for next day delivery and should have received your order within the expected timeframe. I sincerely apologise that your order did not arrive and was then cancelled several days later. This is not the level of service we aim to provide. Please contact our customer service team so we can look into this further for you and assist with resolving the matter as quickly as possible, including reviewing the delivery charge and cancellation. Kind regards, Team Hobbs

Posted 1 week ago

“I love that Hobbs has such a great petite section with wonderful fabric compositions”

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Posted 1 week ago

“I do think the sizes that Hobbs has is too small in comparison to other Shops. This has a negative effect on a women’s mind pertaining to her actual body size. I am either a 12 or a 14 in Boden The White Company, and Seasalt numbers. This will depend on jackets and jeans. With Hobbs I will averages between a 14 and 16. Therefore i have decided not to buy any jeans from them as it made me feel horrible. Take note Hobbs, if you want to join the market in selling jeans, get the sizes right. As jeans is one clothing item women usually measure their body size against.”

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Posted 1 week ago

Hi Madelene, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that you have felt disappointed and uncomfortable with the sizing of our clothing, particularly our jeans. We understand how important consistent and inclusive sizing is, and I appreciate you explaining how our sizing compares with other brands you shop with. We never want our customers to feel discouraged or unhappy when shopping with us, and I’m sorry that this experience has had such a negative impact on how you feel. Your comments regarding fit consistency and jean sizing will be passed on to the relevant teams for review, as customer feedback like yours is incredibly valuable in helping us improve our products. Thank you again for sharing your honest experience with us. Kind regards, Team Hobbs

Posted 1 week ago

“Hobbs is a very elegant brand. I always find in it what I need in different occasions.”

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Posted 1 week ago

“The style is a little shapeless and unflattering”

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Posted 1 week ago

Hi Gillian, I’m very sorry to hear that you feel the style is shapeless and unflattering. We appreciate your feedback and understand how important a flattering fit is. If you’d like, please contact our customer service team so we can review this with you and help find pieces that better suit your preferences or discuss alternatives. Kind regards, Team Hobbs

Posted 1 week ago

“Always been very happy with several purchases from Hobbs. Sadly was disappointed that 2 weeks after my purchase an extra 20 percent was discounted on this dress 😢”

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Posted 1 week ago

“Excellent local branch, but call me a dinosaur - if a shop doesn't take cash I won't use them. You've lost a local customer.”

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Posted 1 week ago

“Easy website to use, took advantage of 20% discount”

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Posted 1 week ago

“It’s impossible to make proper contact with customer service. Returns from ireland are a Nightmare. I would never buy online from Hobbs again”

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Posted 1 week ago

Hi Catriona, I’m very sorry to hear about the difficulty contacting our customer service and the issues with returns from Ireland. This isn’t the experience we want you to have. Please reach out to our customer service team with your order number and details so we can investigate and resolve this for you as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“The assistant was very helpful offering to do up zip”

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Posted 1 week ago

“I was sorry to have to return these items as they were very good quality but did not suit me.”

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Posted 1 week ago

Hobbs is rated 4.4 based on 4,590 reviews