Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Really comfortable and soft material.”

Helpful Report

Posted 1 week ago

“Delivery was very quick and without any issues. Unfortunately the jumper quality was not great and it even had a small hole in one of the sleeves. Also the colour was much darker than on the website. In the end I had to return the item. This was now over a week ago, but I have not heard anything from Hobbs or got a refund promised. Not sure, if I would feel confident to order again from Hobbs which is unfortunate, as I normally like their clothes.”

Helpful Report

Posted 1 week ago

Hi Monika, thank you for letting us know. I’m really sorry the jumper didn’t meet expectations and that you’ve had trouble with the return and refund - that’s not the experience we want for you. We’d like to look into this quickly. Please could you send us an email and include your return tracking so we can process a refund for you. We appreciate your patience and will resolve this as soon as possible. Kind regards, Team Hobbs

Posted 5 days ago

“I've always found Hobbs clothes to be well made and good quality. Worth paying that bit extra for.”

Helpful Report

Posted 1 week ago

“I researched the sizing of UK shoes and ordered the appropriate size. However somewhere along the line the shoe size was converted to Australian size and therefore the wrong ones were sent. I am extremely disappointed as the boots were just what I wanted. Additionally I believe I have to pay for the return to UK”

Helpful Report

Posted 1 week ago

Hi Cathy, thank you for letting us know. I’m really sorry to hear that the sizing confusion led to the wrong item being sent and that you’re facing return costs. I can see your Boots have now been processed for a refund, thank you so much for returning these. If there is anything else we can help with, please do get back in touch. Kind regards, Team Hobbs

Posted 5 days ago

“Great quality”

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Posted 1 week ago

“Beautiful occasion dresses and smart, elegant shoes”

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Posted 1 week ago

“I like their dresses and tops but usually buy in the sale.”

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Posted 1 week ago

“Efficient and the quality of the dress is great”

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Posted 1 week ago

“Excellent quality clothes in both regular and petite sizes. Classic styles which are well made and which last for ages. Good customer service also.”

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Posted 1 week ago

“Hobbs offers good range of contemporary clothes with a classic twist!”

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Posted 1 week ago

“Service prompt and efficient.”

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Posted 1 week ago

“Always happy with my purchases from Hobbs.”

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Posted 1 week ago

“Ordered blouse with a welcome discount code unfortunately l had to return as it was too small no option for exchange if returned by post haven’t reordered as would need to pay full price”

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Posted 1 week ago

“Great cool red for Winters, and perfect sleeve length for petites - I'm 5'0"”

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Posted 1 week ago

“Great clothes, easy to order and return”

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Posted 1 week ago

“Generally Hobbs has great products and interesting fabrics and styles.”

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Posted 1 week ago

“Beautiful clothing and great packaging.”

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Posted 1 week ago

“Hobbs always provide good quality products and offer great service in store. Their staff are helpful, friendly and knowledgeable and I always enjoy the shopping experience there.”

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Posted 1 week ago

“A good range of products. Delivery and returns are very quick and convenient. Products are good quality but pricey. In store ataff are helpful.”

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Posted 1 week ago

“Smart and comfortable.”

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Posted 1 week ago

Hobbs is rated 4.4 based on 3,619 reviews