Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I found the shape of dresses that suits me. I like their sober and élégant style”

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Posted 1 week ago

“Coat as expected from Hobbs . Well made , good quality, looks stylish a staple in my wardrobe . True to to size . All good !!”

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Posted 1 week ago

“Ordered a dress, boxed very damaged and could see £350 dress hanging out tissue paper inside -ordered this bag looked like it got fingerprints on and was very squashed -shoes that I ordered, one fit lovely, one was sewn tight -not very happy but got a full refund on all three items, and shop staff at Lincoln was very helpful and lovely.”

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Posted 1 week ago

“Lovely shirt”

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Posted 1 week ago

“I have bought this dress for my granddaughter's wedding in September so have yet to wear it. I have to have petite styles as I have lost height and this fits very well. I am teaming it with a navy and ivory fascinator, if necessary weather wise I have a short silk jacket in navy, navy shoes and a navy and ivory clutch bag. I have found it difficult to find a suitable dress, like sleeves for example and a midi/maxi style. I always try Hobbs dresses first and am always pleased with them.”

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Posted 1 week ago

“I have not yet received the dress. I have sent an e mail to your customers services with no reply yet. This dress was ordered 12 th March.”

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Posted 1 week ago

Hi there, thank you for leaving a review. I am really sorry to hear that you have not received your dress yet and that you haven’t had a reply to your email, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. - Hobbs.

Posted 1 week ago

“However, garment was much too big for me so returned the item”

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Posted 1 week ago

“Lovely clothes in store and online.”

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Posted 1 week ago

“This company is kind”

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Posted 1 week ago

“Good quality and great service, staff always very friendly”

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Posted 1 week ago

“Beautiful fabric and colour”

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Posted 1 week ago

“Stylish, good quality shoes and clothes”

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Posted 1 week ago

“I never received the scarf as my order was cancelled , i was refunded for the scarf but still waiting refund of p&p i have complained to customer service but still waiting a reply !”

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Posted 1 week ago

Hi there, thank you for getting in touch. I am really sorry to hear that your order was cancelled and you did not receive a refund on the postage cost. I can assure you this is not what we expect here at all. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 week ago

“Appalling customer service Attempted several times to speak to an actual person about my missing order. The Live Chat does not work Phone lines are not open at the advertised times Hobbs held £200 of my money for 2 weeks & never once did a Hobbs employee speak to me or provide an explanation”

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Posted 1 week ago

“Great clothes - one of my go to shops”

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Posted 1 week ago

“disappointed with Hobbs and my order, plenty stock when ordering, many auto emails sent to me my item was delayed, called to be told the order was at the warehouse but didnt go through as i had ordered something else and was pushing the order through as they were in stock, two days later no email of despatch called and they would investigate, later same day received an email order cancelled goods not in stock, complete nonsense and contradiction. i thought things had improved with hobbs mail order but definetely not”

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Posted 1 week ago

Hello there, Thank you for taking the time to share your feedback, I’m truly sorry for the experience you have had. This is far from the level of service we aim to provide, and I completely understand how frustrating the delays and conflicting information must have been. The communication you received clearly fell short. Your comments are extremely valuable, and we will be sharing them with the relevant teams. If you do need anything else please do contact us via WhatsApp and we will be more than happy to help. Thank you again for bringing this to our attention. -Hobbs Customer Care.

Posted 1 week ago

“Love Hobbs ! But in this occasion I ordered this lovely dress but I was sent trousers! Which I've returned.”

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Posted 1 week ago

“I have been buying from Hobbs for many years because I love the quality , designs and the clothes suit me.”

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Posted 1 week ago

“Order number 18697347 has never been delivered. It was reported as delayed on 16th March and you have not given any further updates. Unacceptable.”

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Posted 1 week ago

Hi there, thank you for getting in touch. I am really sorry to hear that you have not received your order yet, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 1 week ago

“I had to return my purchase..a very light small parcel but was charged 22 57 shipping which is exorbitant .Last time I returned a similar parcel through the post office it cost far less!”

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Posted 1 week ago

Hobbs is rated 4.4 based on 3,619 reviews