Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,620 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I was looking for a dress for a winter wedding and saw this dress, it perfect. However a little too long, but easily shorten.”

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Posted 3 months ago

“Love the quality and service l especially in store. This was an online purchase but I prefer shopping in store.”

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Posted 3 months ago

“Easy to order on line. Excellent quality of products.”

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Posted 3 months ago

“Love Hobbs....just wish a few more designs were available in petite.”

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Posted 3 months ago

“dress very comfortable”

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Posted 3 months ago

“Always a delight shopping at Hobbs”

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Posted 3 months ago

“Lovely sandals, fit is great. Good choice for summer”

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Posted 3 months ago

“It’s a beautiful dress. But it was too long in the body for me.”

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Posted 3 months ago

“High quality clothing, friendly service from staff both in store & online.”

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Posted 3 months ago

“I ordered the Yasmin cardigan and vest top but unfortunately neither item arrived - they were lost by the delivery company. I received a refund as neither item was available in my size - I’m really disappointed!”

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Posted 3 months ago

We’re really sorry to hear about the loss of your items and that the refund is the outcome due to size availability. That’s understandably disappointing, and we appreciate you letting us know. We’ll escalate this with our delivery team to understand what happened and to prevent a recurrence. Thank you for your patience and for giving us the chance to make this right.

Posted 2 months ago

“Good for formal wear. Mainly have to buy on line for petite.”

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Posted 3 months ago

“Lovely dress but it was too big.”

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Posted 3 months ago

“The personal message i wrote as part of the gift box never arrived which I was very disappointed and spoiled the gift experience”

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Posted 3 months ago

Hi Peter, I’m really sorry the personal message didn’t arrive and that it spoiled the gift experience. That’s not the service we aim for. A refund for the gift box has now been processed for you. A member of the Customer Care Team has just reached out to you by email confirming this. Thank you so much for bringing this to our attention. Kind regards, Team Hobbs

Posted 3 months ago

“Excellent clothes and service”

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Posted 3 months ago

“Great customer service and amazing service delivered. Thank you Hobbs”

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Posted 3 months ago

“I am sure the jumper would be great if I had received it. It is now over 2 weeks since I ordered it. Customer services very poor and lack of follow up. Ironic to receive emails saying I've received the item when it has disappeared. Poor customer service makes me want to avoid shopping here despite being a loyal customer over many years. Not worth the hassle.”

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Posted 3 months ago

Hi Lindsey, I’m really sorry you’ve not received your jumper and for the poor experience this has caused. That isn’t the service we aim for. I can see a refund has been processed and a member of the Customer Care Team has just reached out to you by email. Thank you so much for bringing this to our attention, and for your loyalty over the years. Kind regards, Team Hobbs

Posted 3 months ago

“Lovely dress but small for its suze”

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Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear the dress ran small for you and that this affected your experience. We’ll note the sizing concern and pass it along to our product team for review. If you’d like assistance with a replacement in a different size or guidance on returns, please let us know and we’ll be happy to help.

Posted 2 months ago

“I love Hobbs. The quality and styles are second to none. Fast efficient delivery for on line purchases and excellent service in the shops.”

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Posted 3 months ago

“fabulous service thank you”

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Posted 3 months ago

“Order and delivery was super easy and quick.”

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Posted 3 months ago

Hobbs is rated 4.4 based on 5,620 reviews