Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,792 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,792 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Good to work with”

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Posted 5 months ago

“My order arrived quickly and was well packaged.”

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Posted 5 months ago

“Always good quality. Packaging is not always what you might expect from a firm of Hobbs' quality.”

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Posted 5 months ago

“Classic style . Love this company”

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Posted 5 months ago

“Great shop for classics.”

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Posted 5 months ago

“I recently ordered a coat in my regular size, US10. Unfortunately, it was too snug for layering, so I returned it for a US12. The 12 is perfect for a little layering. The return went just as easy as can be, and the new order arrived practically within hours. I love Hobbs. I am 5'7", 135 lb.s and normally wear US10, since "skin tight" does not appeal to me.”

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Posted 5 months ago

“Great choice and excellent customer service”

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Posted 5 months ago

“Annoyed about the second reduction just as my coat arrived paying the higher price.”

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Posted 5 months ago

“I was not impressed with the packaging which was damaged on arrival. The clothes were of a good quality and style.”

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Posted 5 months ago

“Always helpful staff and all the clothes that I have bought have been good quality and stylish”

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Posted 5 months ago

“Always excellent quality”

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Posted 5 months ago

“Pulled across the bust.”

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Posted 5 months ago

“Quality timeless line.”

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Posted 5 months ago

“I love Hobbs’ clothing, excellent fabrics, beautiful classy and elegant styles. My favourite clothing from Hobbs are their dresses, blouses and blazers.”

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Posted 5 months ago

“The first time I have bought a Hobbs product and I am very satisfied”

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Posted 5 months ago

“Very easy to order and a swift delivery”

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Posted 5 months ago

“Rating is for the online ordering system not in-store.”

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Posted 5 months ago

Thank you for your feedback regarding our online ordering system. We're sorry to hear that your experience wasn’t as smooth as we aim for. Your comments are important to us. If you wish to reach out to us directly, please go through the link below. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“Tried to ring 3 times impossible. Enailed customer services it bounced back. Left messages to ring me back no response. Still waiting”

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Posted 5 months ago

Hello there, I’m really sorry to hear you’ve had trouble getting through by phone and that you’re still waiting for a callback. That isn’t the experience we want to provide, and I understand how frustrating this must be. I’ll pass your comments to our customer services team so they can look into improving contact options. In the meantime, I can see that your order has now been refunded. If you were contacting regarding something else, please do let us know. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Anything I buy is always lovely fit and good quality. Buying online is disappointing as packaging is terrible. I used to look forward to my Hobbs delivery in nice box with purchase in nice tissue paper not now. Delivered in paper bag. So disappointing.”

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Posted 5 months ago

Hello there, I'm really sorry to hear that your Hobbs online order arrived in disappointing packaging. This isn’t the experience we want to provide, and I completely understand why that would be frustrating. Please be assured I’ll pass your feedback on to our fulfilment team so we can review our packaging standards and aim to improve this for future orders. Kind regards, Hobbs Customer Care

Posted 2 months ago

“V slow to acknowledge returns., and even slower to refund. Disappointing- other websites can do it far far quicker!”

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Posted 5 months ago

Thank you for sharing your experience, Jill. We're truly sorry to hear about the delays with your return and refund process. We understand how frustrating this can be, especially when it comes to refunds. It looks like your refund has since been processed for you without further delay. Your feedback is invaluable, and I look forward to your next purchase which will be a much smoother journey.

Posted 5 months ago

Hobbs is rated 4.4 based on 3,792 reviews