Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,794 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs coats ate the best but recently I contacted customer service and they were very poor slow to answer email and then got it wrong this time everything was really good, glad I purchased another coat”

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Posted 5 months ago

“I'm a size 6 with short arms. The jacket fits perfectly. The length is good tucking in nicely at the waist show casing my fit and flare dress.”

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Posted 5 months ago

“Easy to order returns simple & delivered promptly.”

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Posted 5 months ago

“Wonderful quality clothes which a good selection of petite which is great!”

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Posted 5 months ago

“Hobbs is a consistently good brand of clothing”

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Posted 5 months ago

“Prompt delivery and easy return”

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Posted 5 months ago

“I love your products. I wish everything was petite, though. The ladies in your Leeds shop are so nice, really want you to be happy with your purchase. They cannot do enough for you and I love going into the shop.”

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Posted 5 months ago

“Very pleased with their petit range”

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Posted 5 months ago

“First time and online ordering was really easy with the website really good. Delivery was super fast. Would have no hesitation in recommending Hobbs for clothing”

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Posted 5 months ago

“One of my go to clothing, well made, lovely fabrics, timeless styling with a twist. Always feel beautiful when wearing Hobbs. Lots of compliments.”

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Posted 5 months ago

“Great for classics”

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Posted 5 months ago

“I’ve had a very poor experience from start to finish. Ordering process was rubbish with many complications. I asked customer service for help and they all gave mismatch information. After a few weeks of email ping pong I finally managed to order. And now the order is missing and has never arrived. Back to email ping pong again now. Total sham! The website doesn’t work either. 404 error to track your order. Sizes and information on garments are all wrong. Total lack of care for customers.”

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Posted 5 months ago

Thank you for sharing your recent experience with us. We’re so sorry to hear about the complications you faced during the ordering process and the issues with our service. I can see that your original gift card has since been refunded for you by our fantastic Customer Care Team. I hope you can find something else you love with us, whilst we work to restore your faith in Hobbs.

Posted 5 months ago

“A very nice shop. Lots to choose from. Great styles. Very smart clothes. The shop we use is particularly attractive and the Staff always helpful and welcoming.”

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Posted 5 months ago

“In store the staff are wonderful and helpful and on line everything is very easy to negotiate especially if you have to return items”

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Posted 5 months ago

“As a luxury brand, you should be producing shoes that reflect the price point. People pay high prices partially for comfort, and that seems to be lacking. When customers complain about the comfort of shoes, you should take that into consideration as a luxury brand and try to compensate for it.”

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Posted 5 months ago

Thank you for sharing your feedback with us. We’re truly sorry to hear that you found our shoes lacking in comfort. As a luxury brand, we value customer feedback immensely and recognise the importance of comfort in our products. We are continuously working to enhance the quality of our offerings and your insights will certainly help us in this mission. We hope to restore your faith in our products with your next purchase.

Posted 5 months ago

“Also purchased knitwear that day, retired now so don’t need much, but still love Hobbs.”

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Posted 5 months ago

“I have bought a few items from Hobbs now. The delivery always quick. It always arrives well packaged.”

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Posted 5 months ago

“This is my first online overseas purchase. The service was fast and efficient”

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Posted 5 months ago

“My go to for workwear trouser suits”

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Posted 5 months ago

“Delighted with my jumpsuit,can always rely on Hobbs for quality garment, perfect fit”

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Posted 5 months ago

Hobbs is rated 4.4 based on 3,794 reviews