Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,659 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Good quality clothing, stylish design and good customer service.”

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Posted 6 months ago

“Generally very good”

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Posted 6 months ago

Hi there, Thank you for taking the time to leave this feedback. This is not up to our usual high level of service you should expect from us, I will of course pass your feedback on to the relevant teams. We are always looking at how we can improve. Kindest regards Hobbs Customer Care Team

Posted 6 months ago

“generally satisfied with Hobbs but not this time”

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Posted 6 months ago

Hi Judith, thanks for your review. We’re glad you were generally satisfied, and sorry this time it didn’t meet your expectations. If you need any assistance with your order, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“It is a beautiful coat. Sadly I had to return the sizes 20 & 22 as the style did not do anything for my figure shape. The 20 being too small & the 22 too large. For anyone with a neater figure than mine it is well worth purchasing.”

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Posted 6 months ago

“Not impressed that the trousers never showed up in time as had been confirmed. Also, not impressed with just a £5.95 shippping compensation. Says a lot.”

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Posted 6 months ago

“Hobbs is stylish great sizing and beautiful materials and where I go to first when making additions to my wardrobe”

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Posted 6 months ago

“The service from Hobbs is always excellent, and returns, and exchanges are easy and straightforward.”

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Posted 6 months ago

“The Livia coat is beautiful. Unfortunately, it did not suit me in this colour. I have it in the chocolate colour which does suit me.”

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Posted 6 months ago

“I love Hobbs clothes. Fit can be generous so I always purchase a size down from my normal.”

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Posted 6 months ago

“Everything was great, items were very high quality, delivery was on time. Customer service perfect. Thank you”

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Posted 6 months ago

“Appalling customer service- I still don't have the voucher or e-card, 3 weeks after ordering. I have emailed Hobbs 12 times and telephoned them. 3 different customer service agents have reported that an e-card would be sent instead, and still nothing has arrived. With the exception of the customer service agent to whom I spoke on the phone, and who was very helpful, all the interactions have been disappointing- patronising, ill-informed and unprofessional.”

Helpful Report

Posted 6 months ago

Good afternoon, Thank you for your feedback. I’m truly sorry for the delay and the repeated disappointment caused — this is not the experience we aim to provide. Please do contact us directly at customerservices@hobbs.co.uk so we can look into this fully and ensure it’s resolved for you as quickly as possible. We’d really like the opportunity to put this right. Kindest regards, Hobbs Customer Care Team

Posted 6 months ago

“Great customer service in store and on line. Easy use website, love the idea of free delivery and returns. Beautiful clothing. A bit pricey, but the sales + the extra percentages off makes them affordable.”

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Posted 6 months ago

“This coat is excellent, it fits beautifully, and is very warm in this cold weather. It looks very stylish and will never go out of fashion as it was designed in Italy. I am absolutely delighted with my purchase, thank you Hobbs.”

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Posted 6 months ago

“I have always loved shopping at Hobbs. They do have beautiful clothes. I do wish they would bring back those lovely satin jackets that they used to do. They had them in wonderful colour's and they always look smart on so Hobbs please consider bringing them back.”

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Posted 6 months ago

“Lovely company to deal with and swift refund upon return.”

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Posted 6 months ago

“The dress was lovely, but arrived damaged with a mark on the front skirt part. I have returned but paid delivery for nothing and had to find something else to wear instead. Disappointing.”

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Posted 6 months ago

Hi Sharon, thanks for your review. We’re really sorry the Ashley Velvet Dress arrived damaged and you incurred delivery costs. We have refunded your delivery charge for you. If you need any further assistance, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“All the staff I have encountered are very friendly and helpful. They don't just recommend any dress but actually tell you if it suits or not.”

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Posted 6 months ago

“Beautiful dress a very well made with stunning detail”

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Posted 6 months ago

“Love shopping at Hobbs online, always excellent and quick service 👌”

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Posted 6 months ago

“Gorgeous coat. Lovely colour and the length is great for a maxi coat. I ordered a size 12 as my previous Hobbs coat was a size 10 but I want to be able to wear thick jumpers underneath. Highly recommend!!”

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Posted 6 months ago

Hobbs is rated 4.4 based on 5,659 reviews