Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,659 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Great service, great price”

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Posted 6 months ago

“I loved the dress and was so disappointed when I tried it on and found that the V neckline was much too low.”

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Posted 6 months ago

“Packages always arrive beautifully wrapped and garments very good quality”

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Posted 6 months ago

“Excellent fabric and wide fit”

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Posted 6 months ago

“To date, I have still not received my order. Since placing it online on the 18th, I have received no updated delivery information. On 3rd January, I telephoned the White City store, where staff informed me they could locate the order in their system but had no dispatch notification, meaning the dress had not been delivered to the shop. I no longer wish to keep this dress and would like to return it. I have purchased numerous items from HOBBS and have always been fond of the brand, but this experience has been utterly dreadful.”

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Posted 6 months ago

Good afternoon Yu, Thank you for sharing this. I’m very sorry your order hasn’t arrived and for the frustration this has caused — this is certainly not the experience we want you to have. Please contact us at customerservices@hobbs.co.uk so we can investigate and resolve this for you as quickly as possible. Kindest regards, Hobbs Customer Care Team

Posted 6 months ago

“The box was torn at the edges and for the second year running, the message I wrote and which was to be included with the gift box, was not inserted.”

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Posted 6 months ago

Hi Adebayo, thanks for sharing your experience. We're sorry the Gift box was torn and the gift message wasn't included. I have refunded the charge for your Gift box for your order, as that is not how we want you to receive it. Kind regards, Team Hobbs

Posted 5 months ago

“Love the classic and elegant styles and convenient to pick up order from store. I have been a Hobbs customer since the beginning of the century. I feel the quality has gone down a bit while prices have gone up, hence 4 starts.”

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Posted 6 months ago

“The shoes I received were not the same shoes I ordered , I returned as advised by customer support an still haven't a replacement or refund Very disappointed with whole experience”

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Posted 6 months ago

Good afternoon Leigh, I’m so sorry to hear that you have not received a replacement or refund yet. I completely understand your disappointment. This is not the experience we aim to provide, and I sincerely apologise for the inconvenience caused. Please contact us at customerservices@hobbs.co.uk or join us on webchat on our website, so we can urgently look into this and ensure it’s resolved for you. Kindest regards, Hobbs Customer Care Team

Posted 6 months ago

“The items I have bought from Hobbs have all been of good quality.”

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Posted 6 months ago

“My third Hobbs coat, timeless fashion.”

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Posted 6 months ago

“I love this shop in Watford. Very attentive even when you can’t find anything you like. Very welcoming.”

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Posted 6 months ago

“Well packed and fast delivery”

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Posted 6 months ago

“Bought for my wife’s Xmas Gift and she’s very pleased with both sweaters! They look great, both fit well and the quality is good! The delivery, although delayed by the carrier (Evri) Hobbs responded very positively, efficiently and thoroughly professionally! Very pleased with the purchase!”

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Posted 6 months ago

“kind, helpful, excellent”

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Posted 6 months ago

“As always,a good quality product ,and an excellent service”

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Posted 6 months ago

“Came promptly”

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Posted 6 months ago

“Excellent consistent service. Friendly staff at the bromley shop”

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Posted 6 months ago

“I was really looking forward to receiving this order, but it was cancelled without any explanation. I wasn’t contacted or given a reason, which was highly disappointing. Overall, the service fell well below expectations.”

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Posted 6 months ago

Hello there, I’m very sorry for the disappointment caused by your order being cancelled without explanation. I completely understand how frustrating this must have been, especially when you were looking forward to receiving it. Please accept our sincere apologies. I do hope you were able to reorder the item swiftly, and we’d be happy to assist if you need any further help. Kindest regards, Hobbs Customer Care Team

Posted 6 months ago

“I live in Santa Fe, New Mexico, USA and my family all live in Britain. So the fact that I can get a Gift Card to my sister's favourite establishment and have it delivered to her home is fabulous.”

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Posted 6 months ago

“Lovely and soft and comfortable”

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Posted 6 months ago

Hobbs is rated 4.4 based on 5,659 reviews