Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,745 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“They sent my order in a tidy and clean packaging with care”

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Posted 4 months ago

“Known for good quality and nice style”

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Posted 4 months ago

“Suit went missing en route but Hobbs handled problem well.”

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Posted 4 months ago

“I have shopped with Hobbs (online) for some years. I find that the clothes are as advertised and are delivered promptly. Any problems are dealt with efficiently and fairly. My only quibble is that I would like the range of petite clothing to be more extensive.”

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Posted 4 months ago

“I am another dissatisfied customer who would have probably given a 5 star review if I had received the coat. You cancelled my order although the coat is still showing as available to order on your website. I ordered on Friday 28th and it was still available to order on Monday 1st December but you cancelled! Still available today Sunday 7th Dec at full price? Did you cancel because I bought at Black Friday reduced price? Shocking service.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback. I’m very sorry for the frustration caused by your order being cancelled, and I completely understand your disappointment, especially seeing the coat still listed as available on our website. I can assure you that cancellations are never intended to cause upset, and I understand how this situation may appear. Your comments will be shared with the relevant teams as we review our stock and order processes to prevent similar issues in the future. We truly value your loyalty and are very sorry that this experience has fallen short of your expectations. If you would like, our Customer Care team would be happy to discuss your order further and explore any possible solutions. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I buy many clothes from Hobbs as they are of excellent quality and a fair price. Always have offers too. Sizing is consistent for me , size 10 . Sometimes the midi clothes are too long but the length is stated clearly . I am 5 foot 4 inches.”

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Posted 4 months ago

“Very good at communicating.”

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Posted 4 months ago

“I like Hobbs clothes but find the website does not display colours accurately. Everything comes out much darker.”

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Posted 4 months ago

“Efficient and what you see is what you get. Stylish.”

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Posted 4 months ago

“Good delivery”

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Posted 4 months ago

“Hobbs is my favourite place to shop for good quality, well fitting clothing. I mostly shop online and the service is excellent. I am a petite size, and the Hobbs petite range is excellent.”

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Posted 4 months ago

“Excellent customer service. Delivery on timr. Would highly recommend”

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Posted 4 months ago

“Still one of my favourite shops, but this dress was a real let down!”

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Posted 4 months ago

“Best service Top styles Unfortunately a lot of polyester clothes Unfortunately no free returns for Europe”

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Posted 4 months ago

“Like the clothes”

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Posted 4 months ago

“See above not happy,”

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Posted 4 months ago

We’re truly sorry to hear you’re not happy, Sylvia. This isn’t the experience we want for our customers. Please share more details or contact us so we can assist you directly and make it right. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Hobbs delivered the package on time and I am happy with the quality of the product. However, extra care should have been taken to wrap the jacket in more than a small piece of tissue paper. The box was slightly squashed when it arrived, exposing a part of the coat that was not wrapped. There is a dark spec that will not come off and I have accepted this because of the discount, but I do wonder whether things would’ve been different if I had paid full price for the coat”

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Posted 4 months ago

“ordering etc is good. delivery good but on this occasion one of the products was poor”

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Posted 4 months ago

Good morning, Thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly, but we’re sorry one of the products didn’t meet your expectations on this occasion. Rest assured this will be investigated internally to ensure that this issue is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Good service and very helpful”

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Posted 4 months ago

“Normally very good but not in this case.”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,745 reviews