Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,623 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I am a regular customer of Hobbs. The quality and petite fit is just right for me.”

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Posted 2 weeks ago

I’m really glad to hear you’ve found Hobbs quality and fit to suit you. If there’s anything we can assist with to make your next experience just as positive, please let us know. If you have any issues with a recent order, kindly email our customer care team with your order number so we can help promptly.

Posted 1 week ago

“beautiful shoes and quality made matching bag”

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Posted 2 weeks ago

“Always very pleased with the prompt service and excellent returns policy. I am generally very happy with the choice of styles across the clothing range, although dresses seem to be getting longer and longer which does not suit me. I would like to see more petite length summer skirts of the kind I used to buy a few years ago and which I still wear.”

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Posted 2 weeks ago

“Easy website to view. Item was packaged well and arrived within the time frame.”

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Posted 2 weeks ago

“Excellent style and shape but I need an extra wide fitting.”

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Posted 2 weeks ago

“Very nice and I like it 👌”

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Posted 2 weeks ago

“Beautifuly packaged and so simple if something needs to be returned. The clothes are gorgeous and such good quality.”

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Posted 2 weeks ago

“Cannot fault Hobbs, I have bought various items over the years and all have been of high quality and I’ve received so many compliments when wearing Hobbs items.”

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Posted 2 weeks ago

“Helpful easy to use the app”

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Posted 2 weeks ago

“Comfortable, high quality well made clothes .”

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Posted 2 weeks ago

“Always good quality clothes. Good sizing. Plenty of outlets. Easy to purchase on line”

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Posted 2 weeks ago

“Good quality clothing.”

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Posted 2 weeks ago

“Dress arrived on time. It was well packed. A small problem was that it smelled of a perfume, not the normal new dress smell. Sorted by hanging the dress up near an open window for a few days. It looks lovely on and I can't wait to wear it on a cruise in a few weeks. Bought in the sale so very good value. I really like the choice of dresses provided by a Hobbs and I will shop with them again. The on line process is quick and easy. Thanks”

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Posted 2 weeks ago

“Always reliable quality from Hobbs and excellent value in sale.”

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Posted 2 weeks ago

“Website easy to access Lots of choice”

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Posted 2 weeks ago

“Always attentive in the store only thing don't stock larger sizes had to order online tho it was easy enough”

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Posted 2 weeks ago

“Great dress but sadly didn't fit so I had to return it - such a shame that larger sizes are not in stores so could be tried on without all the hassle of ordering and returning”

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Posted 2 weeks ago

“I ordered two of the dresses really liked the dress but the zip would not go all the way down it was put in wrong.. so ordered another & had the same problem such a shame as a lovely dress I would have kept it wanted for a wedding..”

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Posted 2 weeks ago

I’m really sorry to hear about the zipper fault on both dresses and the disappointment this has caused. Please could you email our customer care team with your order numbers and photos of the faulty zips so we can investigate and arrange an urgent replacement or refund as needed?

Posted 1 week ago

“I was very disappointed with the postal service received from Hobbs. Having paid for next day delivery, the delivery was divided into 3 packages - all arriving & different times and none the next day, as paid for. The third package was never delivered but sent to a warehouse several days later (over a week). I have been recompensed for the next day delivery charge & received a £15 voucher (only after my 2nd complaint) but it was an entirely pointless order as what arrived was too late. All has been returned.”

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Posted 2 weeks ago

I’m really sorry to hear about the delivery issues and the inconvenience this caused. Please could you email our customer care team with your order number and the tracking details so we can investigate the multiple deliveries, the missing third package, and arrange any appropriate refund or replacement as needed?

Posted 1 week ago

“A reputable fashion brand that I enjoy shopping with. Transaction went smoothly. Brilliant that they offer click and collect services. Staff at Kingston branch were great help and gave outstanding customer service.”

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Posted 2 weeks ago

Hobbs is rated 4.4 based on 3,623 reviews