Hobbs Reviews

Name: Hobbs
Rating: 4.33

4.3 Rating 1,394 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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English

“I am exceedingly disappointed with Hobbs idea of cutomer service,I have several Hobbs pieces that I have brought in Jersey, the quality & style is beautiful but I do not live near a store so have to buy online which has proved a disaster, delivery service was fast but so damaged I struggled to repair the box to return them.I have had to get a dressmaker to alter an existing outfit for me, not what I had planned, & had the same delivery problem with phase eight, premium brands but the clothes so creased & damaged, not worth doing online shopping again. I am not looking for reward just a nice new dress for a wedding, it is too late to get a new dress shortend now, yes you can email me but suspect that won't happen. so have replied anonymously, but it has defaulted to my name, why did I think that would work.”

Helpful Report

Posted 5 days ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your disappointing experience. This is absolutely not the level of service we want any of our customers to receive, especially when shopping with us online. I completely understand how frustrating it must have been to receive your items in damaged packaging, particularly when you were relying on them for a special occasion. Your parcels should arrive in perfect condition, and I’m very sorry that this was not the case. We also understand how disheartening it is to have to seek last-minute alterations when things don’t go as planned. Please know that your feedback is taken very seriously. I will ensure that your comments are shared with the relevant teams so we can review the packaging issues and prevent this from happening again. You deserve a smooth, enjoyable shopping experience whether in store or online. Although you mentioned you were unsure whether anyone would reach out, we are absolutely here to help. If you would be open to it, we would really appreciate the opportunity to look into this further and support you however we can. You are very welcome to contact our Customer Care team directly, and we will be more than happy to assist you. Thank you again for your honesty, and I am very sorry your experience fell short of what you expect from Hobbs. We hope we can restore your confidence in us in the future. Kind Regards Hobbs Customer Care

Posted 1 hour ago

“Always a fabulous company to deal with. Communications are excellent and any items ordered or returned are always processed fairly and promptly. Lovely styling, great colour choices and a wonderful fit make me come back time after time.”

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Posted 5 days ago

“Delivery not to be trusted. It's a nightmare trying to contact the delivery company”

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Posted 5 days ago

“Quick efficient from ordering to delivery.”

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Posted 5 days ago

“The dress is beautiful and the fabric is very nice But the color is really disappointing, this is the second time that the color on the website looks completely different from the actual color To be honest, it's a bit disappointing”

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Posted 6 days ago

“Always great quality from Hobbs”

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Posted 6 days ago

“I like Hobbs as is a very decent shop. Good quality products.”

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Posted 6 days ago

“Clothing nicely made in good materials. Too much wedding stuff though.”

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Posted 6 days ago

“Consistently great”

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Posted 6 days ago

“Paid a premium for next day delivery which did not happen. I contacted service who said they would be in touch in 48 hours. Still waiting over a week later! The dress had a hole in it, I rang the Metro Centre store who were fantastic (Sarah) and tracked one down and had it transferred to branch. Very contrasting levels of service between HO and the store. 5 star store, 1star Head Office.”

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Posted 6 days ago

“Very good service”

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Posted 6 days ago

“I really like Hobbs petite wool dresses and now have a wee collection.”

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Posted 6 days ago

“Hobbs always deliver their parcels nicely wrapped. Love it.”

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Posted 6 days ago

“Well made high quality and stylidsh clothes”

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Posted 6 days ago

“Although my first order was loss in transit, I reordered and the 2nd jumper arrived in quick time.”

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Posted 6 days ago

“I like HOBBS, I have a lot of HOBBS clothes in my wardrobe. They normally wash very well too. The only thing is if one has a problem it can be difficult to get through to HOBBS head office and they can take a long time to answer, sometimes many days.”

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Posted 6 days ago

“Wonderful customer service and delivery”

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Posted 6 days ago

“Love Hobbs clothes. Their petite are perfect fit”

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Posted 6 days ago

“Ordered easily online...no problems with delivery and actually delivered the day after I ordered. Returned to a Hobbs store and the staff were very helpful and refunded no problem at all”

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Posted 6 days ago

“Poor execution of online business”

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Posted 6 days ago

Good morning, Thank you for your feedback. We’re sorry to hear that your experience with our online service fell short of expectations. This isn’t what we aim for, and we appreciate you bringing it to our attention. If you’d be willing to share more details, we’d be grateful for the chance to look into it and improve. Kind Regards - Hobbs Customer Care

Posted 6 days ago

Hobbs is rated 4.3 based on 1,394 reviews