Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Extremely upset and disappointed in the way my dress came, the wrapper that was dress was wrapped in was damaged and made the dress creased in the bag and it wasn't on a hanger also, I will definitely not order again , I contacted customer service, not a good response.”

Helpful Report

Posted 2 weeks ago

Hi Lesley, I’m really sorry to hear about the damaged dress and the poor experience with customer service. That isn’t the standard we aim for, and I understand how frustrating this must have been. Please could you share your order number and any photos of the damaged packaging and dress with our customer service team, we'll have our team review this immediately and arrange a solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 week ago

“The dress was lovely, fantastic matterial, soft . the pattern was great, the only problem as far as I was concerned was the red flower, they stood out , I am not a fan of ref clothing or on clothing.”

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Posted 2 weeks ago

“I have a Blake linen jacket with one button , hoped this jacket would be more or less the same in a different colour .But it had 2 buttons and much longer and looked like a mans suit jacket!”

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Posted 2 weeks ago

Hi Lesley, I’m really sorry the jacket didn’t meet your expectations in the new colour. That isn’t the fit or style we want you to have. If you’d like, please share your order number (and any photos if possible) and we’ll help arrange an exchange or return, and check options for a different colour or fit. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“As compared with other brands, Hobbs' returns leave much to be desired. I returned an unsuitable dress by post on 30th April - one week later, I have NOT received any notifications from Hobbs. I am attaching the Post Office receipt here. If I don't hear immediately from Hobbs, I shall be posting a negative review on Truspilot.”

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Posted 2 weeks ago

Hi Isabel, I’m very sorry to hear about the delay and lack of notification regarding your return. This isn’t the experience we want for our customers, and I understand your frustration. Please contact our customer service team with your return details and the Post Office receipt so we can investigate immediately and update you on the status of your return. Kind regards, Team Hobbs

Posted 1 week ago

“Beautiful jacket in a rich coral red colour. Matches the dress I bought from Hobbs lovely”

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Posted 2 weeks ago

“Beautifully packaged clothes. Well made. Easy to order. Delivered on time.”

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Posted 2 weeks ago

“£150 taken out of my credit card. Goods not received. No response from Customer Services”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear about £150 being charged and that you haven’t received your goods or a response from Customer Services. That isn’t the service we aim to provide. If you’d like, please share your order number and any details you have. We’ll look into what happened with the charge and why the delivery didn’t arrive, and we’ll work to resolve this as quickly as possible. We can also review what went wrong with our communications to prevent this in the future. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Had a wonderful experience at Hobbs shop in Edinburgh, the lady that looked after me couldn't do enough and made my visit feel like I was very important, I was very impressed, I would definitely recommend this shop.”

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Posted 2 weeks ago

“Good quality and style products sold.”

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Posted 2 weeks ago

“Good easy to order and fairly quick to refund if required.”

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Posted 2 weeks ago

“They are all comfortable and soft.”

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Posted 2 weeks ago

“Thus is my 1st purchase from Hobbs and my experience was painless.”

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Posted 2 weeks ago

“Gorgeous dress, but I had to send it back unfortunately. Runs really big. I am size 10 and I gained a little weight lately and still size 8 was so big. I looked like a bag of potatoes :). I ordered 8 as you are advised that it runs big. I was sorry, as the dress is really pretty.”

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Posted 2 weeks ago

“I was disappointed when I visited the Morpeth store. The assistant constantly moaned asking why I ordered them online and did I not realise it would be have better for the store if I had ordered them there. She was not the most welcoming”

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Posted 2 weeks ago

“I love Hobbs clothes. I have coats, jackets, dresses, tops, skirts purchased over several years. I even have a pair of shoes and raincoat. I usually wait for a price reduction before purchasing. I am lucky to live near to the new shop at Fosse Park, Leicester.”

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Posted 2 weeks ago

“Excellent service and beautifully made clothes”

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Posted 2 weeks ago

“Im very sorry to say that my first purchase was a great disappointment. It arrived completely creased on 27 April. I left it to hang for a few days to see if creases fell out, no they did not. It was dry clean only. However, I tried to gently press the garment - even this did not work. Due to the neck line cross over and the zip at the rear I could not get the garment to look presentable. I would therefore kindly ask for either a replacement or a refund. The event to which I was hoping to wear it is this coming weekend thats why Im so disappointed. My order no. was 18887187. I look forward to hearing from you gillidavies@hotmail.com”

Helpful Report

Posted 2 weeks ago

Hi Gillian, Thank you for your message, and I am very sorry to hear how disappointed you have been with your first purchase. I completely understand your frustration, especially as you had hoped to wear the garment for an important event. We appreciate you taking the time to try hanging and gently pressing it yourself. Please contact our customer service team directly so we can assist you further with the next steps. We would very much like the opportunity to resolve this for you. Again, I sincerely apologise for the inconvenience and disappointment caused. Kind regards, Team Hobbs

Posted 1 week ago

“I found Hobbs very helpful and the staff friendly. I spoke on the telephone only and ordered on line.”

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Posted 2 weeks ago

“Extremely disappointed in my overall experience with Hobbs on this occasion. The dress was bundled into a small bag, buttons opened and very creased. It did not look like a new dress. I had to send the dress to be pressed to try and remove the creases as it was ordered for a family occasion and I paid the extra charge for express postage to receive it on time. It’s a very wide fitting dress, with side pockets. I have bought many items from Hobbs and have been pleased with my purchases in the past. For this reason I felt like it was a safe purchase but it was not. I would describe the dress as quite baggy in style.”

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Posted 2 weeks ago

Hi Monica, I’m really sorry to hear about the condition of the dress and the experience you had with the packaging and fit. That isn’t what we want for our customers, especially when it’s for a family occasion. If you’d like, please share your order number and any photos of the creasing and the packaging. We’ll arrange an appropriate resolution (replacement, refund, or alteration where possible) and review how this was handled to prevent it happening again. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 day ago

“Beautiful dress.”

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Posted 2 weeks ago

Hobbs is rated 4.4 based on 4,591 reviews